TCL 3189 User Manual Download Page 22

41

42

11 

Troubleshooting .............

Before contacting the service centre, you are advised 

to follow the instructions below:

• 

You are advised to fully charge the battery for 

optimal operation.

• 

Avoid storing large amounts of data in your phone 

as this may affect its performance.

• 

Use the FOTA (Firmware Over The Air) Upgrade tool 

to update your phone's software. To access Update 

phone, press Settings\Update\Check for updates.

and carry out the following checks:

My phone can't be switched on or is frozen

• 

Check the battery contacts, remove and reinstall 

your battery, then turn your phone on.

• 

Check the battery power level, charge for at least 

20 minutes.

My phone has not responded for several minutes

• 

Restart your phone by pressing and holding the 

End 

key

.

• 

Remove the battery and re-insert it, then restart the 

phone.

My phone turns off by itself

• 

Check whether your phone is locked when not in 

use, and make sure you don't accidentally turn off 

your phone when locking it by pressing the 

End key

.

• 

Check the battery charge level.

My phone can't charge properly

• 

Make sure you are using an 

TCL

 battery and the 

charger from the box.

• 

Make sure your battery is inserted properly and 

clean the battery contact if it’s dirty. It must be 

inserted before plugging in the charger.

• 

Make sure that your battery is not completely 

discharged; if battery power is empty for a long time, 

it may take around 20 minutes to display the battery 

charger indicator on the screen.

• 

Make sure charging is carried out under normal 

conditions (0°C to +40°C).

• 

When abroad, check that the voltage input is 

compatible.

My phone can't connect to a network or "No 

service" is displayed

• 

Try connecting in another location.

• 

Verify the network coverage with your operator.

• 

Check with your operator that your SIM card is valid.

• 

Try selecting the available network(s) manually.

• 

Try connecting at a later time if the network is 

overloaded.

Summary of Contents for 3189

Page 1: ...For more information on how to use the phone please go to tcl com and download the complete user manual The website will also provide you with answers to frequently asked questions...

Page 2: ...s operation depending on the software release of your phone or specific operator services Help Refer to the following resources to get more FAQ software and service information Consulting FAQ Go to w...

Page 3: ...ssage 26 6 4 Settings 27 7 Multimedia 29 7 1 Image 29 7 2 Video gallery 32 7 3 Recorder 32 8 Files 32 9 Camera 33 9 1 Camera 33 9 2 Video 33 10 Settings 34 10 1 Phone settings 34 10 2 Call settings 35...

Page 4: ...Home screen 2 Left soft key 3 Call key Pick up send a call Press enter call log from Idle screen 4 Right soft key 5 End key Return to the previous screen or close a dialog box 1 Your mobile 1 1 Keys a...

Page 5: ...ess Messages 7 5 key In idle screen Press Input 5 Long press switch on off the torch 8 key In idle screen Press Input Long press lock screen In Edit mode Press insert symbols 9 key Idle screen Press I...

Page 6: ...remove the card press it and slide it out Power off your phone before inserting or removing the SIM micro SD card Charging the battery Connect the battery charger to your phone and plug into the sock...

Page 7: ...lose to keep your phone from dust and water damage as this may cause the IP68 protection is not guaranteed 1 2 2 Power on your phone To turn your phone on hold down the End key until the phone powers...

Page 8: ...ultimedia message No SIM card installed Silent mode Alarm is set SD card installed Bluetooth is on Level of network reception Headset connected Flight mode New voicemail 1 4 2 Change Home screen wallp...

Page 9: ...by pressing the Left soft key To hang up the call press the End key International call To dial an international call press twice to enter then enter the international country prefix followed by the fu...

Page 10: ...Options Edit and press the OK key to edit Follow the prompts to set up your voicemail account 3 Contacts 3 1 Consult your Contacts Contacts enables quick and easy access to the contact you want to re...

Page 11: ...rt Export Import contacts Import contacts to your phone Export contacts Export contacts from your phone or SIM card Others Set speed dial contacts Set one or more speed dial contacts at a time 4 Calen...

Page 12: ...nts Press the OK key to view the events you ve added to the Calendar 4 3 Event reminder If a reminder is set for an event the upcoming event will appear on the screen when the reminder time arrives 5...

Page 13: ...work and SIM card Note Consult the local network operator for related fees and set up details 5 9 Call Filter You can create a call blacklist using this function From the Call Filter screen the follow...

Page 14: ...your messages 6 2 Send a multimedia message MMS enables you to send video clips images photos contacts and sounds From the Message screen select Options Add to and select the attachment An SMS will b...

Page 15: ...24 hours 72 hours 1 week or Maximum Status report You can choose to enable or disable status reports Reply path Mark the checkbox to enable reply path Preferred storage Set the path for the location o...

Page 16: ...r picture operations are available for you to choose from To access this function press the OK key from the Home screen and select Multimedia Image You can select Camera to take a photo or select a pi...

Page 17: ...deo gallery Use this function to play video files Press OK key to play pause the video player short press up or down of Navigation key to tune volume press left or right Navigation key to last or next...

Page 18: ...video directory 10 Settings To access this function press the OK key from the Home screen and select Settings 10 1 Phone settings To modify the Phone settings select Phone settings and you will see D...

Page 19: ...eactivate the notification of a second incoming call by a beep You can also check the status of waiting calls Call barring The following configurations are possible All outgoing calls All outgoing cal...

Page 20: ...u can protect your phone by activating and changing the PIN and password its initial one is 1234 This feature also allows you to lock your phone by activating the PIN2 for Fixed dial number PIN The SI...

Page 21: ...istance SOS Contacts list and press Options Edit then you can edit your SOS numbers Message From the main menu select Settings Assistance SOS Message to create an SOS message SOS settings Mark unmark...

Page 22: ...whether your phone is locked when not in use and make sure you don t accidentally turn off your phone when locking it by pressing the End key Check the battery charge level My phone can t charge prope...

Page 23: ...valid etc Make sure you have not barred outgoing calls Make sure that your phone is not in flight mode Unable to receive incoming calls Make sure your phone is switched on and connected to a network...

Page 24: ...e MMS Check your phone memory availability as it might be full Contact your network operator to check service availability and check MMS parameters Verify the server centre number or your MMS profile...

Page 25: ...work GSM 900 1800 UMTS B1 8 LTE B1 3 7 8 20 28 full Band frequency and data speed are operator dependent Connectivity Bluetooth 5 1 3 5 mm audio jack micro USB Camera 2 MP Audio supported formats AMR...

Page 26: ...es chargers and accessories along with your device 14 Licences The Bluetooth word mark and logos are owned by the Bluetooth SIG Inc and any use of such marks by TCL Communication Ltd and its affiliate...

Reviews: