93
•
If it still doesn't work, reset the phone.
My phone turns off by itself
•
Check that your screen is locked when you are not using your
phone, and make sure that the
Power
key is not accidentally
pressed while the screen is unlocked.
•
Check the battery charge level.
•
If it still doesn't work, reset the phone or update software.
My phone can't charge properly
•
Make sure that you are using the TCL charger that comes with
the phone.
•
Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charging indicator on the screen.
•
Make sure that charging is carried out under normal conditions
0°C (32°F) to 45°C (113°F).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is
displayed
•
Try connecting to the network by moving to another physical
location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•
Make sure that the internet access service of your SIM card is
available.
•
Check your phone's internet connection settings.
•
Make sure that you are in a place with network coverage.
•
Try connecting at a later time or another location.
Summary of Contents for 10L
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