TCL 10 TABMAX Manual Download

Page: 52 / 59

Troubleshooting ..................

Before contacting the service center, here are some

instructions to help you troubleshoot your device:

•

For optimal operation, fully charge the battery.

•

To improve the tablet’s performance, remove

unnecessary files or apps on your tablet.

•

Update your tablet's software, go to

Settings >

System > System Update

•

Reset your tablet via

Erase all data (factory reset)

Touch

Settings >

System > Reset > Factory data

reset

. Another method is to hold down the

Power

key and the

Volume up

key at the same time when

your tablet is powered off. All your tablet data will be

lost permanently. It is strongly advised to fully back

up your tablet data before resetting.

and carry out the following checks:

My tablet can't be switched on or is frozen

•

When the tablet can't be switched on, charge for

at least 20 minutes to ensure the minimum battery

power needed. Then switch it on again.

Summary of Contents for 10 TABMAX

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Page 3: ...2 1 Using the onscreen keyboard 16 2 2 Text editing 17 3 Contacts 18 3 1 Contacts 18 4 Calendar Clock and Calculator 23 4 1 Calendar 23 4 2 Clock 25 4 3 Calculator 27 5 Multimedia applications 28 5 1 Camera 28 5 2 Photos 29 6 Others 32 6 1 Support Centre 32 6 2 Other applications 32 7 Google applications 33 7 1 Chrome 33 ...

Page 4: ...ooth device connection 40 8 3 Display 42 8 4 Home screen wallpapers 42 8 5 Sound 43 8 6 Advanced featueres 43 8 7 Smart Manager 43 8 8 Security 43 8 9 Location 44 8 10 Privacy 44 8 11 Apps 44 8 12 Storage 44 8 13 Accounts 45 8 14 Digital Wellbeing parental controls 45 8 15 Google 45 8 16 Accessibility 45 8 17 System 46 ...

Page 5: ...3 9 Making the most of your tablet 47 9 1 FOTA Upgrade 47 10 Accessories 48 11 Troubleshooting 49 12 Specifications 55 ...

Page 6: ...4 1 Your device 1 1 Keys and connectors B C D E Front camera Headset connector Volume up down Power key Recent apps button Home button Back button ...

Page 7: ...pproved Checked Originator Remark Qt Material Name Part Number No Remark Qt Material Name Part Number No Back camera Back button Touch to go back to the previous screen or close a dialog box options menu the Notification panel etc Home button From any application or screen touch to return to the Home screen Long press to turn on Google Assitant You can get help such as getting directions and resta...

Page 8: ...ess and hold the Power key and Volume down key to take a screenshot Press and hold the Power key for at least 10 seconds to force reboot Volume keys Adjust the media volume while listening to music or a video or streaming content While using the Camera app press Volume up or down key to take a photo or touch and hold to take several photos ...

Page 9: ... Setting up Insert or remove your microSD card SD Charging the battery You are advised to fully charge the battery Charging status is indicated by a percentage displayed on screen The percentage increases as the tablet is charged ...

Page 10: ...ld down the Power key until the tablet powers on unlock your tablet Swipe PIN Password or Pattern if necessary and confirm The Home screen is displayed 1 2 3 Powering off your tablet Press and hold the Power key until options appear then select Power off 1 3 Home screen You can bring all the items applications shortcuts folders and widgets you love or use most frequently to your Home screen for qu...

Page 11: ...creen From the app list touch Settings Display Auto rotate screen to enable the function 1 3 1 Using the touchscreen Touch To access an application touch it with your finger Long press To enter the available options for an item long press the item For example select a contact in Contacts long press this contact an option list will appear Drag Long press an item and drag it to another location ...

Page 12: ...een surface and draw them apart or together to scale an element on the screen The tablet also supports one finger zooming in Gallery Double touch the screen to zoom in out Rotate Automatically change the screen orientation from portrait to landscape by turning the tablet sideways to have a better screen view 1 3 2 Status bar From the Status bar you can view both tablet status on the right side and...

Page 13: ...wn the Status bar to open the Notification panel to read detailed information Clear all notifications ongoing notifications will remain Quick Settings panel Swipe down the Status bar twice to access the Quick Settings panelwhereyou can enable ordisable functions or change modes by tapping the icons Touch to open Settings to view the full list of settings ...

Page 14: ...ctive for a period of time it will automatically lock the screen and enter sleep mode to save power Go to Settings Display Sleep and select a screen timeout period You can also manually lock the screen by pressing the Power key once To unlock the tablet screen Press the Power key once to light up the screen swipe up and unlock the screen with the method you have set If you have chosen Swipe as the...

Page 15: ...our preferred Home screen Reposition Long press an item and drag it to the desired position and then release You can move items both on the Home screen and the Favourite tray Hold the icon on the left or right edge of the screen to drag the item to another Home screen Remove Long press an item and drag it up to the top of the Remove icon then release ...

Page 16: ...ustomisation Long press an empty area on the Home screen then touch Wallpapers to customise wallpaper 1 3 5 Widgets and recently used applications Consult widgets Long press the empty area on the Home screen then touch Widgets to display all widgets Touch the selected widget and slide it to move to your preferred screen Consult recently used applications To consult recently used applications touch...

Page 17: ...ll the running applications 1 3 6 Volume adjustment Using the volume key Press the Volume key to adjust the volume To activate the silent mode press the Volume down key until the tablet is silent Using the settings menu From the Home screen touch Settings Sound to set the volume for Ring media notifications alarms etc ...

Page 18: ... you want to set up and a series of settings will become available Adjust the onscreen keyboard orientation Turn the tablet sideways or upright to adjust the onscreen keyboard orientation You can adjust it by changing the settings Touch Settings Display Auto rotate screen 2 1 1 Gboard 1 2 3 4 1 Enter text or numbers 2 Long press to select symbols 1 ...

Page 19: ...You can edit the texts which you have entered Long press or double tap within the texts you want to edit Drag the tabs to change the selected texts The following options will appear Cut Copy Share and Select all If you have previously cut or copied any text touch the tab to show Paste which allows you then paste the text at the current location ...

Page 20: ...and create contacts on your tablet and synchronise them with your Gmail contacts or other applications 3 1 1 Consult your Contacts To see your contacts touch from the App drawer 1 2 3 4 1 Display the contacts list option menu 2 Touch to search contacts 3 Long press to select contact s to delete 4 Add new contact ...

Page 21: ...d other contact information By scrolling up and down the screen you can move from one field to another 2 3 1 1 When finished touch this icon to save 2 Select a picture or take a photo for the contact 3 Touch to open available labels Add to Remove from Favourites 1 To add a contact to favourites you can touch a contact to view details then touch to add the contact to favourites 1 Only tablet contac...

Page 22: ...t and export your tablet contacts via a vcf file for sharing with others To import contacts From the Contacts screen tap to open the options menu tap Settings Import then select import contacts from vcf file to internal storage To export and share contacts From the Contacts screen tap to open the options menu Touch Settings export SAVE contacts will export to a vcf file you can change the vcf file...

Page 23: ...ple accounts Contacts data or other information can be synchronised from multiple accounts depending on the applications installed on your tablet To add an account touch from the contacts list and touch Settings Accounts or from the app list then Settings Accounts Add account You are required to select the kind of account you are adding like DUO Exchange and Google As with other account setups you...

Page 24: ...22 Auto sync On the Accounts screen touch Automatically sync data when activated all changes to information on the tablet or online will be automatically synchronised with each other ...

Page 25: ...ode view You can display the Calendar by Schedule Day Week or Month touch to select 4 1 2 To create new events You can add new events from any Calendar view Touch Fill in all required information for this new event If it is a whole day event you can select All day Invite guests to the event Enter the email addresses of the guests you want to invite with commas to separate The guests will receive a...

Page 26: ... touch the event to enter its details screen Touch to edit the event or touch and then Delete to delete 4 1 4 Event reminder If a reminder is set for an event the upcoming event icon will appear on the Status bar as a notification when the reminder time arrives Swipe down the Status bar to open the Notification panel and touch an event name to view the Calendar notification list Touch the Back but...

Page 27: ... view the world clock touch Clock on the Time screen Touch to add a time zone 4 2 2 Alarm From the Clock screen touch Alarm to enter the Alarm screen Turn on to enable the alarm Touch to add a new alarm Touch a currently existing alarm to enter the alarm editing screen Touch to delete the selected alarm ...

Page 28: ...inute and second number sequence Touch to start the countdown Pause play 4 2 4 Stopwatch From the Clock screen touch Stopwatch to enter the Stopwatch screen Touch to start the Stopwatch Touch to show a list of records according to the updated time Touch to halt the total and lap times These will only restart after is touched ...

Page 29: ...ess Clock and Alarms settings 4 3 Calculator To solve mathematical problems with Calculator swipe up from the home screen then touch Calculator There are two panels available in portrait Basic panel and Advanced panel Touch or to switch between panels select one of the following two ways Touch to delete all at once ...

Page 30: ... protective lens cover to avoid it affecting your picture quality To take a photo or video touch from the Home screen 1 2 3 4 1 Switch between front and rear camera 2 Spread fingers apart to zoom in or pinch fingers together to zoom out 3 View the photos or videos you have taken 4 Take a photo ...

Page 31: ...o take a picture during video recording Touch to pause video recording and touch to continue Touch to stop recording The video will be automatically saved 5 2 Photos Photos act as a media player for you to view photos and play videos In addition a set of further operations to pictures and videos are available for your choice To view the photos you have taken slide up from the Home screen then touc...

Page 32: ...icture to enter the full screen picture view Touch to share the picture Touch to delete this picture Touch select Use as to set the picture as Contact photo or Wallpaper Tap to edit the picture or video Batch operation The Photos provide a multi select function so that you can work with pictures videos in batches ...

Page 33: ...31 On Photos screen long press a picture or video to activate batch operation mode then touch videos pictures you want to work with Touch to delete selected files Touch to share selected files ...

Page 34: ...rough it 6 2 Other applications 1 The previous applications in this section are preinstalled on your tablet To read a brief introduction of the preinstalled 3rd party applications refer to the leaflet provided with the tablet To download and install more 3rd party applications use the Google Play Store application 1 Application availability depends on country and operator ...

Page 35: ...ogle account to enjoy full functionality 7 1 Chrome A web browser with which you can surf the internet Your bookmarks browsing history and settings across all devices on which the browser is installed can be synchronised with your Google account 7 2 Gmail As Google s web based email service Gmail is configured when you first set up your tablet With this application you can send and receive emails ...

Page 36: ...ent includes video clips TV clips music videos and other content such as video blogging short original videos and educational videos It supports a streaming function that allows you to start watching videos almost as soon as they begin downloading from the internet 7 5 Play Store Serves as the official app store for the Android operating system allowing users to browse and download applications an...

Page 37: ...35 7 6 Duo A video chat mobile app With phone numbers verified users can easily video call people from their contact list ...

Page 38: ...r tablet is within range of a wireless network To turn Wi Fi on and connect to a wireless network Touch Settings Network internet Wi Fi Turn on Once Wi Fi is turned on detected Wi Fi networks are listed Touch a Wi Fi network to connect to it If the network you selected is secured you are required to enter a password or other credentials you should contact the network operator for details When fini...

Page 39: ...uch Add network Enter the name of the network and any required network information Touch SAVE To forget a Wi Fi network The following steps prevent automatic connections to networks which you no longer wish to use Turn on Wi Fi if it s not already on On the Wi Fi screen touch the name of the saved network Touch FORGET in the dialog that opens ...

Page 40: ...nly deployed by corporations schools and other institutions so that their users can access local network resources when not inside that network or when connected to a wireless network To add a VPN Touch Settings Network internet VPN and then touch On the screen that opens follow your network administrator s instructions to configure each component of the VPN settings Touch SAVE The VPN is added to...

Page 41: ...sted credentials and touch CONNECT To disconnect from a VPN Touch the VPN you want to disconnect from In the dialog that opens touch DISCONNECT To edit delete a VPN To edit a VPN Touch Settings Network internet VPN The VPNs you have added are listed Touch the icon next to the VPN you want to edit After editing touch SAVE To delete a VPN Touch the icon next to the selected VPN then touch FORGET to ...

Page 42: ...2 1 Bluetooth Bluetooth is a short range wireless communication technology that you can use to exchange data or connect to other Bluetooth devices for various uses To turn on Bluetooth Touch Settings Bluetooth device connection Bluetooth Turn on Bluetooth Touch Pair new device Your device name and other available devices will appear on screen To rename your device Touch Settings Bluetooth device c...

Page 43: ...tings Bluetooth device connection Bluetooth Touch Pair new device Touch a Bluetooth device you want to pair your tablet with in the list In the dialog that pops up touch PAIR to confirm If the pairing is successful your tablet will be connected to the device To unpair from a Bluetooth device Touch beside the device you want to unpair from Touch FORGET to confirm 8 2 2 Cast This function can transm...

Page 44: ...d other files between your internal storage and a computer Touch Settings Bluetooth device connection USB Select Transfer files or Transfer photos PTP 8 2 4 Printing Touch Printing to activate Print services You can select your Default print service or choose Add service 8 3 Display In this menu you can adjust your screen brightness sleep time font size etc To rotate screen contents when device is...

Page 45: ...atures In this menu you can set gestures for quick and convenient operations 8 7 Smart Manager Smart Manager ensures your tablet is operating in top form by automatically scanning and optimising data usage to preserve battery levels manage storage and protect against security threats You can also do some manual settings for further optimisation 8 8 Security Screen lock Screen lock Select one metho...

Page 46: ...hile the app is in use 8 10 Privacy To protect your privacy you can set an app to be allowed or forbidden to access your location contacts etc Also whether or not to show passwords or choose the activities and info that you want to Google to save 8 11 Apps Touch to view details about the applications installed on your tablet to manage their data usage or force them to stop In the App Permissions m...

Page 47: ... and whether all applications can synchronise user data automatically Touch Add account to add an account for the selected app 8 14 Digital Wellbeing parental controls In this menu you can find how much time you have spent on the tablet and even on each app You can customise the time limit for using the tablet so that have a healthy and balanced life In addition parents are able to restrict their ...

Page 48: ...nguage settings the Virtual keyboard Spell checker pointer speed etc 8 17 3 Date time Use Date time settings to customise your preferences for how date and time are displayed 8 17 4 Back up Turn on to back up your tablet s settings and other application data to Google servers If you replace your tablet the settings and data you ve backed up will be restored onto the new device when you sign in wit...

Page 49: ...47 8 17 6 Regulatory safety Touch to view product information ...

Page 50: ...cess Updates from the app list touch Settings System System Update If you want to update the system touch CHECK FOR UPDATES and when that s finished your tablet will have the latest version of the software During FOTA downloading or updating to avoid errors in locating the correct update packages do not change your default storage location ...

Page 51: ...49 10 Accessories Standard accessories 1 Charger 2 USB Cable 3 Quick Start Guide 4 Product safety information leaflet Accessories depend on countries ...

Page 52: ...blet via Erase all data factory reset Touch Settings System Reset Factory data reset Another method is to hold down the Power key and the Volume up key at the same time when your tablet is powered off All your tablet data will be lost permanently It is strongly advised to fully back up your tablet data before resetting and carry out the following checks My tablet can t be switched on or is frozen ...

Page 53: ... the Power key to confirm each selection My tablet has not responded for several minutes If your tablet doesn t respond turn off your tablet by pressing and holding the Power key until it turns off and then restart it again If your tablet has a removable battery remove the battery and reinsert it then restart the tablet If it still doesn t work reset the tablet My tablet turns off by itself Check ...

Page 54: ... empty for a long time it may take around 20 minutes to display the battery charging indicator on the screen Make sure that charging is carried out under normal conditions 0 C 32 F to 40 C 104 F When abroad check that the voltage input is compatible My tablet can t connect to a network or No service is displayed Try connecting to the network by moving to another physical location Verify the networ...

Page 55: ...rking try another USB port on your computer Make sure USB drivers are properly installed If you are using a Windows computer make sure it supports MTP mode If you are using a Mac make sure to install Android File Transfer from www android com filetransfer I can t download new files Make sure that there is sufficient tablet storage space for your download Select the microSD card as the location to ...

Page 56: ... as appropriate Extend the email auto check interval for as long as possible Update news and weather information on manual demand or increase their auto check interval Exit background running applications if they are not being used for extended periods of time Turn off Bluetooth Wi Fi or GPS when not in use The tablet becomes warm following game playing internet surfing or running other complex ap...

Page 57: ...t remember your Google account credentials complete Google account recovery procedures If you still cannot access your tablet apply to the authorised repair centre but remember that it will not be regarded as warranty case I forget some passwords codes keys on tablet Perform a factory data reset If you still cannot access your tablet apply to the authorised repair centre but remember that it will ...

Page 58: ...ocessor MT8788A Platform Android Q Memory 9296G 64GB ROM 4GB RAM Dimensions LxWxT 247 8 157 56 7 65mm Weight 455g Display 1200 2000 FHD Network Wi Fi GPS GPS Connectivity Bluetooth BT5 0 Wi Fi 802 11a b g n ac Audio jack USB ...

Page 59: ...bis PCM WAVE Video supported formats H 263 H 264 AVC H 265 HEVC MPEG 4 SP VP8 VP9 Battery 1 Capacity 8000mAh Expansion Slot microSD memory card Availability of microSD card depends on market Note Specifications are subject to change without prior notice 1 The original battery has undergone rigorous safety inspections to meet qualification standards the use of non original batteries may be dangerou...

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