TC8927 Rev 1.0 User Manual
B-1
Appendix B
Return Policy
B.1
Return Policy
To return a product, you must first obtain a Return Material Authorization number
from the Customer Service Department. If the product’s warranty has expired, you
will need to provide a purchase order to authorize the repair. When returning a
product for a suspected failure, please provide a description of the problem and any
results of diagnostic tests that have been conducted.
B.1.1
Warranty
Damages by lightning or power surges are not covered under this warranty.
All products manufactured by TC Communications, Inc. come with a five year
(beginning 1-1-02) warranty. TC Communications, Inc. warrants to the Buyer that
all goods sold will perform in accordance with the applicable data sheets, drawings
or written specifications. It also warrants that, at the time of sale, the goods will be
free from defects in material or workmanship. This warranty shall apply for a period
of five years from the date of shipment, unless goods have been subject to misuse,
neglect, altered or destroyed serial number labels, accidents (damages caused in
whole or in part to accident, lightning, power surge, floods, fires, earthquakes,
natural disasters, or Acts of God.), improper installation or maintenance, or
alteration or repair by anyone other than Seller or its authorized representative.
Buyer should notify TC Communications, Inc. promptly in writing of any claim
based upon warranty, and TC Communications, Inc., at its option, may first inspect
such goods at the premises of the Buyer, or may give written authorization to Buyer
to return the goods to TC Communications, Inc., transportation charges prepaid, for
examination by TC Communications, Inc. Buyer shall bear the risk of loss until all
goods authorized to be returned are delivered to TC Communications, Inc. TC
Communications, Inc. shall not be liable for any inspection, packing or labor costs
in connection with the return of goods.
In the event that TC Communications, Inc. breaches its obligation of warranty, the
sole and exclusive remedy of the Buyer is limited to replacement, repair or credit of
the purchase price, at TC Communications, Inc.’s option.
