TBS Installation Manual
–
2D IRON & 3D AIR
TBS 2D IRON 3D AIR Mounting and Installation Guideline
•
TBS-056-057
•
Rev 09-2023
page 18 of 21
302
Device
blocked
remotely
using
RemoteControl interface.
303
Device not connected to server (either
wrong configuration or connection
problems).
304
Device not validated on server.
Validate the device on BioManager.
305
Device in non-operable state - DB reload
in progress.
Wait for DB reload process to complete.
400
General HW error.
401
Intrusion detected.
Resolve using DeviceConfig under Maintenance / Security
/ Intrusion Prevention page.
410
Unknown sensor error.
411
Sensor lost from USB interface.
412
Sensor incorrect behaviour - sensor
thread stops etc.
413
Wrong sensor configuration.
414
Runtime sensor error.
415
Sensor too long in pos. loop three times
in row.
The sensor is continuously triggered either manually or by
external light or object inside sensor cavity. Rectify the
cause and re-power the device.
420
Unknown RFID error.
421
RFID initialization failed.
Ensure that RFID module is connected.
422
RFID runtime error (e.g. communication
with reader failed).
Shutdown and re-power the device.
423
RFID card reading error.
430
Unknown Relay/GPIO error
431
Relay/GPIO communication error
440
General
problem
with
external
verification initiated from 3rd party
software.
441
Empty token comes from external
device.
500
General logic error.
501
User presented card in smartmode and
he does not have it allowed.
Enable RFID flag in 'Id factors' for user in BioManager.
600
Unknown profile set.
601
Wrong profile configuration.
602
Communication error in profile (e.g. with
SmartController).
701
Too many pending access infos (TnA
records) in the cache (device offline for
long time).
Verify the connection to XML or WE server.
702
Enrollment error appeared (e.g. due to
UserID duplication reported by server).
Delete error user in Admin DB page and ensure duplicate
UserID or PIN code is not enrolled again.
703
One or more enrollments are pending on
device (device is offline).
Verify the connection to WE server.
800
Too old BSP version for current FW or
BSP Unknown reported.
900
Unknown (general) camera error.
901
Camera service communication error.
Verify camera endpoint configuration in DeviceConfig and
ensure camera service is running on server.
1000
General network error.
1001
No Wifi signal.
1002
Low Wifi signal.
