TBK-PTZ6610IR Manual
www.tbkvision.com
40
Appendix
Ⅲ
Exception Handling
Issue
Possible Reason
Solution
After power is applied,
there is no action (self-
test)
Cable harness is improperly connected
Verify that the orientation of the connector input
Input power voltage is too low
Verify the voltage of the input power
Power supply does not work
Change a new power supply
PTZ has not finish self-test
Please wait 90 seconds
Noise after self
-testing
Mechanical obstruction
Verify and correct it
Camera module is not installed
correct
Correct
Low power
Change the correct power supply
Image is no stable.
Low power
Check the power supply or make sure the power
input is AC24V / DC12V
Network cable properly connected.
Verify the connection of the network
cable
Image is blurring
Camera is on manual focus
Change to auto focus
The lens is dusted
Clean the lens
Controlling the dome is
not smooth
Power is too low
Change the AC24V / DC12V Power supply
Communication distance is
too long
Make sure the distance is in the
allowed range
No video signal
Wrong installation of plug-in for video
Refer to the installation part, use controls and
reset up the plug-in
IP address fails to ping
Set default as 192.168.110 segment, or revise
the IP address
IP address pings through, but no video
Check whether the video is recorded online or
stop the recording
IP address conflicts with other devices
Set one IP different from others
