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Taymor CONCIERGE 400 PROFESSIONAL Series, User Manual

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Taymor CONCIERGE 400 PROFESSIONAL Series User Manual Download Page 41

® REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD.    

38

TROUBLESHOOTING GUIDE

 - OPERATION

QUESTIONS

ANSWERS

M. I cannot remove my 

key unless it is in 

the locked position.

1.  Un-install the interior and exterior 

assemblies. Before re-installation, please 

follow these guidelines:

  1) Make sure the bolt is in the retracted 

   position.

  2) Do not have any key in the lock cylinder.

  3) Make sure the torque blade is inserted 

   horizontally.

If the lock appears to be damaged or does not function properly, please contact

Taymor Customer Service. taymor.com will provide you with contact

phone numbers.

Summary of Contents for CONCIERGE 400 PROFESSIONAL Series

Page 1: ...CONCIERGE 400 PROFESSIONAL SERIES ELECTRONIC DEADBOLT USER GUIDE 06 2016 IMPORTANT Before first use please read page 19 in the User Guide for important instructions ...

Page 2: ... REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 3: ...GRAMMING CODE 22 2 ADD NEW USER ENTRY CODE OR SINGLE ENTRY CODE 23 3 ENABLE DISABLE THE GUIDING CODE 24 4 DELETE USER ENTRY CODES 25 5 ENABLE DISABLE VACATION MODE 26 6 VOLUME CONTROL 27 7 SET UP AUTO LOCK TIME DELAY 28 8 ENABLE DISABLE AUTO LOCK FUNCTION 29 9 RESTORE FACTORY SETTING 30 OPERATION 1 HOW TO LOCK UNLOCK THE LOCKSET 31 2 SECURITY MODE 32 TROUBLESHOOTING GUIDE 33 38 INFORMATION PAGE 39...

Page 4: ... the lockset personally You may run the risk of voiding the limited warranty 2 Do not drop or hit the lockset 3 Do not use sharp objects to press key buttons 4 Always create a backup of information you want to keep such as programming code and user entry codes Please use the last page of this booklet as your reference 5 Please change the programming code before operating this lockset CARE AND MAIN...

Page 5: ...RIES LTD 2 PHILLIPS SCREWDRIVER FLAT HEAD SCREWDRIVER CHISEL HAMMER 1 25 4 mm and 2 1 8 54 mm OR 1 1 2 38 mm HOLE BORING KIT POWER DRILL 4 AA ALKALINE BATTERIES TOOLS NEEDED FOR NEW INSTALLATION OPTIONAL OPTIONAL OPTIONAL OPTIONAL OPTIONAL ...

Page 6: ...rior Gasket Optional I Interior Assembly J Battery Cover K Latch L Bottom Plate Optional M Square or Radius Faceplate Optional N Drive In Collar not assembled O Drive In Collar assembled P High Security Strike Plate Q Screw Hole Cover AA 2 1 8 Mounting Bolt BB 1 1 4 Screw CC 13 16 Screw DD 5 16 Screw EE 3 4 Wood Screw FF 3 Wood Screw QTY 2 1 1 2 4 2 AA BB CC DD EE A G F E B I H J C D K M L N O Q P...

Page 7: ... PREPARATION 1 MARK DOOR WITH TEMPLATE ATTACHED SEPARATELY Note If replacing an existing lock or installing in a pre drilled door begin with page 9 a Use TEMPLATE to mark centerline on door for deadbolt about 3 to 6 75 mm to 150 mm above the existing knob or lever b Stand so door swings towards you Align template on centerline and fold template as shown ...

Page 8: ...F TAYMOR INDUSTRIES LTD DOOR PREPARATION 2 MARK AND DRILL PILOT HOLES Select backset Mark and drill pilot holes as shown CENTERLINE BACKSET DRILL 1 8 3 mm PILOT HOLE 1 25 mm 2 1 8 OR 1 1 2 54 mm 38 mm DRILL 1 8 3 mm PILOT HOLE ...

Page 9: ... Drill a 2 1 8 54 mm hole on the door face from both sides to avoid wood splitting b Use a 2 51 mm 6d common nail and press it from inside the 2 1 8 54 mm or 1 1 2 38 mm hole through the pilot hole to mark centerlines on jamb exactly opposite center of deadbolt latch hole 2 1 8 54 mm ...

Page 10: ...n the door edge for the latch d Use faceplate as a pattern for mortise and pilot holes Chisel 5 32 4 mm deep Faceplate should fit flush Note For drive in latch simply insert latch e Install as shown for appropriate latch type Ensure bevel faces door jamb CHISEL 5 32 4 mm DEEP 1 25 mm FACEPLATE c d OUTLINE ...

Page 11: ... REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 8 4 PREPARE DOOR JAMB AND INSTALL STRIKE PLATE Door Jamb hole dimensions a 3 32 2 5 mm b 1 25 mm c 1 1 8 28 mm 3 4 19 mm SCREWS HIGH SECURITY STRIKE PLATE 3 76 mm SCREWS a b c ...

Page 12: ...STMENT Latch backset adjustment only needs to be made if your door needs a 2 3 8 60 mm backset Please follow diagrams below as reference Skip this if your door has a 2 3 4 70 mm backset 9 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 4 ...

Page 13: ...DJUSTMENT In addition to 2 3 8 60 mm or 2 3 4 70 mm adjustable backset you may change the faceplate to drive in collar If your door is not a drive in latch type please skip this step Note Reverse the above steps if you need to change the drive in collar to the faceplate COMBINE REMOVE REMOVE 1 2 3 ...

Page 14: ...2 3 8 60 mm please install it now If your door is set up to use a standard type latch please install it with the 3 4 20 mm screws that are provided If you use the drive in type latch please tap it in place BACKSET FACEPLATE 3 4 20 mm WOOD SCREWS OR DRIVE IN LATCH TAP LATCH FLUSH WOOD BLOCK NOT INCLUDED SEE PAGE 10 BEFORE INSTALLATION OF DRIVE IN LATCH ...

Page 15: ...HE HOLE AND UNDER THE LATCH REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 12 INSTALLATION FOR INSTALLATION INTO 1 1 2 38 mm BORE HOLE 1 Remove adapter collar by releasing cylinder mounting screw and top mounting post 2 Once adapter collar is off reinstall cylinder mounting screw CYLINDER MOUNTING SCREW ADAPTER COLLAR 3 IMPORTANT ...

Page 16: ...13 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD INSTALLATION 4 THE BULGED PART OF THE MOUNTING PLATE MUST FACE TOWARD THE DOOR SLIDE CABLE THROUGH THE NOTCH OF THE MOUNTING PLATE ...

Page 17: ...RED TRADEMARK OF TAYMOR INDUSTRIES LTD 14 INSTALLATION 5 KEEP PARALLEL TO THE EDGE OF DOOR AA BB SECURE MOUNTING PLATE WITH 1 1 4 SCREW 1 AND 2 1 8 MOUNTING SCREWS 2 1 1 4 SCREW NOT REQUIRED FOR 1 1 2 BORE HOLE ...

Page 18: ...6 REMOVE THE INTERIOR COVER BY PUSHING THE THUMBTURN THROUGH 15 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD INSTALLATION INTERIOR GASKET OPTIONAL ...

Page 19: ...INSTALLATION 7 CONNECT THE CABLE INTO CONNECTOR PORT FIRMLY REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 16 OR ...

Page 20: ...INSTALLATION 8 THE CABLE MUST BE ARRANGED AS SHOWN IN THE DIAGRAM 17 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 21: ... REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 18 INSTALLATION 9 INSERT 5 16 8 mm SCREW 2 AND TIGHTEN INSERT 13 16 20 mm SCREW 1 AND TIGHTEN DD CC SCREW HOLE COVER ...

Page 22: ...ATION 10 19 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD Install batteries and perform automatic bolt direction determination CAUTION Please use four alkaline batteries for better performance NOTE 1 The lockset will perform automatic bolt direction determination 2 The product is ready for use when automatic bolt direction determination is completed AA ...

Page 23: ... light TOUCH SCREEN 1 Touch to activate or lock 2 Unlocks the lockset by entering a valid user code 3 Programs the lockset by entering a valid programming code 4 Please always press button to cancel any typo or exit the programming mode CLEAR BUTTON 1 Please always press button to cancel any typo or exit the programming mode BUTTON 1 Represents enter when in programming mode MECHANICAL KEYWAY OVER...

Page 24: ...10 8 9 10 CODE LENGTH CODE CAPACITY REMARK Programming Code 4 8 digits 1 set 1 A programming code can be used to program or unlock the lockset 2 The default programming code is 12345678 User Code 4 8 digits 25 sets A user code is set up by the programming code and can be used to unlock the lockset Single entry Code 4 digits 4 sets A single entry code is set up by the programming code and can only ...

Page 25: ...e operating the deadbolt FUNCTION CODE 10 STEP 1 Press SET for 1 second Enter preset programming code 1 2 3 4 5 6 7 8 or current programming code STEP 2 STEP 3 STEP 4 New Programming Code 4 8 digits New Programming Code 4 8 digits The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 0 1 1 2 3 4 5 6 7 8 9 c 0 REGISTERED TRADEMARK OF TAYMOR I...

Page 26: ...ckset STEP 1 Press SET for 1 second Enter preset programming code 1 2 3 4 5 6 7 8 or current programming code STEP 2 STEP 3 STEP 4 New User Code 4 8 digits New User Code 4 8 digits FUNCTION CODE 20 ADD A USER CODE S STEP 2 STEP 3 STEP 4 New Single Entry Code 4 digits New Single Entry Code 4 digits FUNCTION CODE 21 ADD SINGLE ENTRY CODE S The lockset will exit the programming mode and resume to the...

Page 27: ...de FUNCTION CODE 22 STEP 1 Press SET for 1 second Enter preset programming code 1 2 3 4 5 6 7 8 or current programming code STEP 2 STEP 3 STEP 4 TURN OFF 0 1 TURN ON The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 1 2 3 4 5 6 7 8 9 c 0 2 2 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 24 ...

Page 28: ...nt programming code STEP 2 STEP 3 STEP 4 User Code 4 8 digits User Code 4 8 digits FUNCTION CODE 30 DELETE INDIVIDUAL USER CODE S STEP 2 STEP 3 STEP 4 Delete all user codes FUNCTION CODE 40 DELETE ALL USER CODE S 0 3 0 4 C The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 1 2 3 4 5 6 7 8 9 c 0 25 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES...

Page 29: ...ISABLE VACATION MODE Temporarily disable all user codes if enabled until unit is re enabled IMPORTANT A valid key is required to unlock the door or the current programming code to TURN OFF the Vacation Mode 0 5 The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 0 1 1 2 3 4 5 6 7 8 9 c 0 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 26 ...

Page 30: ... 1 second Enter preset programming code 1 2 3 4 5 6 7 8 or current programming code STEP 2 STEP 3 0 TURN OFF 1 TURN ON VOLUME CONTROL Turn on off door lock operation volume 0 6 0 1 1 2 3 4 5 6 7 8 9 c 0 27 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 31: ...e g less than 10 or more than 99 seconds FUNCTION CODE 70 STEP 1 Press SET for 1 second Enter preset programming code 1 2 3 4 5 6 7 8 or current programming code STEP 2 STEP 3 STEP 4 NEW AMOUNT The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 0 7 ENTER NEW AMOUNT 10 99 1 2 3 4 5 6 7 8 9 c 0 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 32: ...g code STEP 2 STEP 3 STEP 4 TURN OFF 0 1 TURN ON ENABLE DISABLE AUTO LOCK FUNCTION The lockset locks automatically in 10 99 seconds if enabled 0 8 The lockset will exit the programming mode and resume to the stand by status if no input is made in 10 seconds 1 2 3 4 5 6 7 8 9 c 0 29 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 33: ... 7 8 3 Please re enter the default Programming Code to set up the lock after restoring to factory settings 4 Please change the programming code and add a new user entry code immediately before operating the lock PROGRAMMING Press and hold SET button while inserting the battery back Hold the set button until long beep has finished A A A A Remove one battery REGISTERED TRADEMARK OF TAYMOR INDUSTRIES...

Page 34: ...abled see page 25 for function code 22 press the four digits lit on the screen Note If guiding code is disabled see page 25 for function code 22 proceed to step 3 Touch the screen Enter valid user code Correct No Touch screen is temporarily disabled after 4 consecutive incorrect entries 1 2 3 4 5 6 7 8 9 c 0 1 2 3 4 5 6 7 8 9 c 0 31 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 35: ...e keypad will be automatically deactivated for 5 minutes after 4 unauthorized entry attempts 2 The deadbolt can be locked or unlocked by a valid traditional key under security mode REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD 32 ...

Page 36: ...ngth 2 Make sure prior to installation latch bolt is retracted and key are not in lockset when placing torque blade horizontally through latch B Feel a bump while turning the thumbturn or the key 1 Please execute lock unlock function to allow the motor to reposition itself again 2 Redo the Automatic Bolt Direction Step page 19 33 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 37: ...ttery installation 2 The batteries are getting low if the battery keeps flashing please replace with four new batteries for the best performance alkaline batteries only 3 Make sure the cable is well connected to the port and was not damaged during installation C Programming code cannot be changed 1 Please refer to page 31 in this installation booklet to restore factory setting and reprogram all co...

Page 38: ...it will time out 2 Make sure the programming code has been entered correctly F Cannot add a new user code 1 Make sure the whole code entering process is completed within 10 seconds otherwise the unit will time out 2 Make sure the programming code has been entered correctly 3 The new user code will not be accepted when the capacity if full Try to delete any or some existing user codes and then add ...

Page 39: ...ow if the battery keeps flashing please replace with four new batteries for the best performance alkaline batteries only 3 Check the strike plate to make sure it is properly aligned clear so the bolt can freely enter the hole I Lockset is unable to reset 1 Please refer to page 31 in this installation booklet to restore factory setting 2 The batteries are getting low if the battery keeps flashing p...

Page 40: ...button is jammed 2 Re install the batteries L The lockset locks when I enter my code and unlocks when I touch the screen 1 Un install the interior and exterior assemblies Before re installation please follow these guidelines 1 Make sure the bolt is in the retracted position 2 Do not have any key in the lock cylinder 3 Make sure the torque blade is inserted horizontally 37 REGISTERED TRADEMARK OF T...

Page 41: ...or and exterior assemblies Before re installation please follow these guidelines 1 Make sure the bolt is in the retracted position 2 Do not have any key in the lock cylinder 3 Make sure the torque blade is inserted horizontally If the lock appears to be damaged or does not function properly please contact Taymor Customer Service taymor com will provide you with contact phone numbers ...

Page 42: ...h anyone else 2 Keep a written copy of all valid user entry codes in a safe place You may use the table below to record your information 3 You are advised to re program all codes if you lost any security information in the table PROGRAMMING CODE 39 REGISTERED TRADEMARK OF TAYMOR INDUSTRIES LTD ...

Page 43: ...anty period any part that fails to meet the warranty under normal installation and use as long as the product has been cared for according to the care instructions listed in the package and on the website For more details see www taymor com CONCIERGE 400 PROFESSIONAL SERIES ELECTRONIC DEADBOLT IC REGULATIONS This Class B digital apparatus complies with Canadian ICES 003 This device complies with I...

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