48
Models C709 & C717
Troubleshooting Guide
061204
Section 8
Troubleshooting Guide
PROBLEM
PROBABLE CAUSE
REMEDY
PAGE
REF.
1. Soft lock message
appears on display.
a. More than 24 hours since
the last HEAT cycle.
a. The freezer must go through a
HEAT cycle every 24 hours.
The freezer must now be
disassembled and brush
cleaned or placed in a heat
cycle.
21
b. The power switch is in the
OFF position.
b. The power switch must be in
the ON position. The freezer
must now be disassembled
and brush cleaned or placed
in a heat cycle.
21
c. The freezer is not in the
AUTO or STANDBY mode
when the heat cycle was
programmed to start.
c. The freezer must be in the
AUTO or STANDBY mode.
The freezer must now be
disassembled and brush
cleaned or placed in a heat
cycle.
21
d. Mix out condition.
d. Level of mix in hopper must
be up to fill line on agitator
paddle. The freezer must now
be disassembled and brush
cleaned or placed in a heat
cycle.
21
e. The agitator is not
installed.
e. The agitator must be cleaned
and installed before starting
the HEAT cycle. The freezer
must now be disassembled
and brush cleaned or placed
in a heat cycle.
40
f. There was a power failure.
f. Check fault messages and
product temperature.
Disassemble and brush clean,
or initiate a heat treatment
cycle.
27
2. Hard lock message
appears on display.
a. Brush clean interval
exceeded.
a. The freezer must be
disassembled and brush
cleaned within 24 hours when
the counter indicates one day
remaining.
20
b. A barrel or hopper
thermistor is faulty.
b. Call an authorized service
technician.
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