24
Models 358 & 359
Troubleshooting Guide
PROBLEM
PROBABLE CAUSE
REMEDY
PAGE
REF.
6. The drive shaft is stuck in
the drive coupling.
a. Mix and lubricant collected
in the drive coupling.
a. Brush clean the rear shell
bearing area regularly.
20
b. Rounded corners of drive
shaft, coupling or both.
b. Call an authorized service
technician to correct the
cause and replace the
necessary components.
Do not lubricate the hex
end of the drive shaft.
- -
7. The freezing cylinder walls
are scored.
a. Missing or worn front
bearing on freezer door.
a. Install or replace the front
bearing.
15 / 26
b. The beater assembly is
bent.
b. Call an authorized service
technician to repair or
replace the beater and to
correct the cause of
insufficient mix in freezing
cylinder.
- -
8. Excessive mix leakage
into the drive shaft drip
pan.
a. Missing or worn drive
shaft seal on drive shaft.
a. Install or replace regularly.
13 / 26
b. The drive shaft seal is
installed inside out.
b. Install the seal properly.
13
c. Lack of lubrication.
c. Lubricate properly.
13
d. Worn rear shell bearing.
d. Contact an authorized
service technician to
replace the rear shell
bearing.
- -
9. Excessive mix leakage
from the door spout.
a. Missing or worn draw
valve o-rings.
a. Install or replace regularly.
14 / 26
b. Inadequate lubrication of
draw valve o-rings.
b. Lubricate properly.
14
c. Wrong type of lubricant is
being used (example:
petroleum base lubricant).
c. Use proper lubricant
(example: Taylor Lube).
13
10. No freezer operation after
placing the unit in “AUTO”.
a. The unit is unplugged.
a. Plug into wall receptacle.
- -
b. There is no mix in the mix
hopper.
b. Fill the mix hopper with
mix.
17
c. Circuit breaker off or
blown fuse.
c. Turn breaker on or
replace fuse.
- -
d. Beater motor out on reset.
d. Reset the freezer.
12
