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PHONE
PHONE FUNCTIONS
1. In the active call screen, navigate to and select the
Keypad
button. The system displays a keypad for you
to enter the details as prompted by the IVR.
Putting a Call on Hold
To put a call on hold:
1. In the active call screen, navigate to and select the
Hold
button. The system puts the currently active call
on hold.
Switching Between Handset and Hands-Free
When in an active call, the system allows you to switch
between the phone handset and its hands-free capability
and also vise versa.
To toggle between phone and system:
1. In the active call screen, navigate to and select the
Handset
button to switch the call from system to
phone or the
Handsfree
button to switch from phone
to system.
Accepting Another Incoming Call
When you are in an active call and receive another incoming
call, you can put the active call on hold and accept the new
call. The system allows you to have a maximum of 2 calls at
any given time, one on hold and the other active.
To accept another incoming call:
1. In the active call screen, the system displays a new call
popup message with Accept and Reject buttons,
when you receive a new incoming call. Select the
Accept
button in the new call popup message. The
system puts the first call on hold and activates the
new call.
Switching Between Calls
When you have 2 calls happening simultaneously (one on
hold and other active), the system allows you to switch
between the calls without ending any of them.
To switch between calls:
1. In the active call screen, select the
Swap
button. The
system puts the active call on hold and activates the
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