20
TASCAM iXR
10 – Troubleshooting
Please read this chapter if you are unable to use the unit
properly even after setting it up following the procedures in this
manual.
If you are still unable to resolve your problems please contact
TASCAM customer support service with the following infor-
mation about the operating environment and details about the
trouble.
8
Operating environment
• Computer manufacturer
• Model
• CPU
• Memory (RAM)
• Operating system
• Applications used
• Antivirus software
• Wireless LAN use
See the end of this document for contact information.
8
The dedicated software cannot be installed
1. Check the operating system
The operating system you are using might not be supported
by the software that you are trying to install.
Check the operating systems supported by the software that
you are trying to install.
2. Stop software that is running in the background
Antivirus software and other software running in the
background can interfere with installation.
Quit software running in the background and try installing
again.
8
The unit will not turn on.
• When using an iOS device, a power supply device must be
connected to the PC/MAC/POWER port. (See “iOS device
• When using this unit with a computer, the computer must
support USB bus power. Check the computer specifications.
8
The unit is connected, but the iOS device/computer
does not recognize it.
1. Install the dedicated software
o
If you have not done so, install the dedicated software.
See “Installing the dedicated software” on page 6 for
details.
2. Check the connection cable (when using an iOS device)
When connecting this unit to an iOS device, always use the
Lightning-USB cable included with the iOS device.
Operation is not guaranteed with cables other than Apple
genuine cables.
3. Change the USB port
o
This unit will not work with USB 1.1. Use a USB 2.0 or USB
3.0 port.
o
Do not use a USB hub. Always connect the unit directly to
a USB port on the computer.
o
If the above steps do not resolve the problem, connect the
unit to a different USB port on the computer.
8
There is no sound even when audio is playing back
on the computer.
Confirm that the unit's MONITOR knob is not turned all the way
toward INPUT.
If that is the case, turn the MONITOR knob so that it is set to the
DEVICE half of the range.
In addition, confirm the following while the unit is connected
to the computer. Moreover, if you make the following settings,
sound will be output through this unit, but no sound will be
output by the computer’s speakers or headphone jack.
Windows
See the “Windows Media Player” section of “8 – Application
Guide” on page 17, and set the default playback device as
necessary for the OS.
Mac
1. Quit all applications and open “System Preferences…” from
the Apple menu.
2. Open “Sound”.
3. On the Output tab, select “iXR”.
After completing the setting, restart the computer and check
the sound of playback. Depending on the application that you
are using, you might need to make additional device settings.
In particular, DAW applications operate using audio engines
with settings that are different from the OS settings, so confirm
the DAW software driver settings first after installing the
dedicated software for this unit.
Please see the manuals for the applications that you are using
for detailed setting procedures.
8
Sound breaks up or there is noise.
The processing load on the computer causes sound to break up
and noise to occur.
Here are some methods to reduce the load on the computer.
1. A wireless LAN and software running in the background,
including antivirus software, put regular processing loads on
the computer, which can cause sound to break up and other
noise.
Stop wireless LAN transmission, antivirus software and other
software running in the background when using this unit.
2. Set the buffer size (latency) in the audio application that you
are using or in this unit's Settings Panel to a larger value.
(Windows only)
NOTE
Consult the maker of the audio application that you are
using for methods to reduce its load on your computer.
