After the robot vacuum
returns to the dock,
automatic dust collection
does not start.
Whether the robot vacuum
needs to be charged for 16
hours for the first three times
The power consumption is very low when the robot vacuum is placed on the dock, which helps the battery to maintain
optimal performance.
Lithium battery has no memory effect when in use, and there is no need to wait when it is fully charged.
Whether the robot vacuum
consumes power when it is
placed on the dock
Issues
Solution
Automatic dust collection is
interrupted after startup or
dust collection is not
thorough.
The interior of the dock
is dirty.
1. Please check if the dock is powered on. Automatic dust collection will not start until the robot vacuum has cleaning for
more than 30 minutes in total.
2. Dust collection is too frequent (more than 3 times in 10 minutes).
3. Do Not Disturb is set in the app. The robot vacuum will not automatically collect dust during the Do Not Disturb period.
4. Please check if the cover of the dock is closed properly. If not, the red light will be on
.
5. Please check if a dust bag is installed properly. If not installed or improperly installed, the red light will be on.
6. To ensure smooth dust collection, it is recommended to let the robot vacuum recharge automatically after cleaning.
Manually moving the robot vacuum back to the dock may cause unstable connection.
7. Please check the dust bag regularly to see if it is full, because overloaded dust bag may break, block the dust collection
pipe and cause damage to the dock.
8. If the problem persists, the components may be abnormal. Please contact the technical support.
1. Check if the dust bag is full. If the dust bag is full, replace it.
2. The dust collection port of the robot vacuum is jammed by foreign objects, causing the dust box baffle to fail to open.
3. Check if the dust channel of the dock is blocked.
4. Please do not move the robot vacuum during dust collection for fear of damage.
5. There may be water in the dust box of the robot vacuum, so that dust can not be extracted easily. Please try to prevent
the robot vacuum extracting excessive water, which will affect the dust collection performance.
1. Fine particles will pass through the dust bag and be adsorbed on the inner wall of the dock. Please check and clean
up them regularly.
2. The dust bag may be damaged. Please check and replace if necessary.
3. Severe dirt accumulation in the inner chamber has a certain impact on the fan and air pressure sensor. It is
recommended to clean up the interior of the dust container regularly.
If the corresponding issues cannot be solved by referring to the above methods, please contact our Technical Support.
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