7. WARRANTY
IOM manual
–
SPT series
30
7.2.
Returning parts
When returning parts to Tapflo please follow this procedure:
➢
Consult Tapflo for shipping instructions.
➢
Cleanse or neutralize and rinse the part/pump. Make sure the part/pump is
completely empty from liquid.
➢
Pack the return articles carefully to prevent any damage during transportation.
Goods will not be accepted unless the above procedure has been complied with.
7.3.
Warranty
Tapflo warrants products under conditions as stated below for a period of not more than 2 years from
installation.
1.
The following terms and conditions apply to the sale of machinery, components and related services
and products, of Tapflo (hereinafter “the products”).
2.
Tapflo (the manufacturer) warrants that:
a.
its products are free of defects in material, design and workmanship at the time of original
purchase;
b.
its products will function in accordance with Tapflo operative manuals; Tapflo does not
guarantee that the product will meet the precise needs of the Customer, except for those
purposes set out in any invitation to render documents or other documents specifically
made available to Tapflo before entering into this agreement;
c.
high quality materials are used in the construction of the pumps and that machining and
assembly are carried out to the highest standards.
Except as expressly stated above, Tapflo makes no warranties, express or implied, concerning the products,
including all warranties of fitness for a particular purpose.
3.
This warranty shall not be applicable in circumstances other than defects in material, design, and
workmanship. In particular warranty shall not cover the following:
a.
Periodic checks, maintenance, repair and replacement of parts due to normal wear and tear
(seals, O-rings, rubber items, impeller, mechanical seals etc..);
b.
Damage to the product resulting from:
b.1. Tampering with, abuse or misuse, including but not limited to failure to use the product
for its normal purposes as stated at the time of purchase or in accordance with Tapflo
instructions for use and maintenance of the product, or the installation, or use of the
product in a manner inconsistent with the technical or safety standard in force;
b.2. Repairs performed by non-skilled personnel or use of non-original Tapflo parts;
b.3. Accidents or any cause beyond the control of Tapflo, including but not limited to
lightning, water, fire, earthquake, and public disturbances, etc.;
4.
The warrantee shall cover the replacement or repairing of any parts, which is documented faulty due
to construction or assembling, with new or repaired parts free of charges delivered by Tapflo. Parts
subjected to normal tear and wear shall not be covered by the warranty. Tapflo shall decide as to
whether the defective or faulty part shall be replaced or repaired.
