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SoundLiberty Pro S20
SoundLiberty Pro S20
No sound from one earbud
• Make sure the earbuds are within range of
each other.
• Make sure the in-ear detection sensor is not blocked.
• Place both earbuds back to the charging case and
then take them out.
Poor sound quality
• Clear any debris from the earbud nozzles.
• Place both devices close to each other or remove the
obstacles between them.
• Try with a different audio source.
Microphone does not receive sound
• Check that the microphone is not blocked
or covered.
• Make sure the microphone is not muted on
your phone.
• Remove the earbuds from the Bluetooth list and
connect again.
Cannot hear own voice while on a
phone call
• Check that the microphone is not blocked
or covered.
Cannot hear caller while on a phone call
• Set the volume to a higher level.
Sound Help
Earbuds do not turn on
• Battery low. Place both earbuds back into the charging
case to charge.
Failed to charge the Earbuds
• Place both earbuds in the charging case properly until
they magnetically snap into place.
• Make sure the charging case is
fully charged.
Earbuds do not respond to touch control
• Make sure you are touching the correct touch control
area.
• Make sure you put on the earbuds properly.
• Make sure your fingers are dry.
• Reset the earbuds and pair again (see “Resetting Your
Earbuds”).
The troubleshooting addresses the most common problems. If problems persist, feel
free to contact the Customer Support at
.
Earbuds
