5
Technical Support and Assistance
Contact Tangent Tech Support if you need assistance with this product. Please have the following
information ready before you call:
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Product name and serial number
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Description of your peripheral attachments
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Description of your software (operating system, version, application software, etc.)
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A complete description of the problem
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The exact wording of any error messages
Safety Instructions
Use the following safety guidelines to help protect yourself and M10i.
Do not attempt to service the M10i yourself. Always follow installation instructions closely.
Be sure that nothing rests on the AC adapter's power cable and that the cable is not located
where it can be tripped over or stepped on.
Do not cover the AC adaptor with papers or other items that will reduce cooling; also, do
not use the AC adapter while it is inside a carrying case.
Use only the AC adapter, power cord, and batteries that are approved for use with M10i.
Use of another type of battery or AC adapter may cause risk of fire or explosion.
If you use an extension cable with the AC adapter, ensure that the total ampere rating of
the products plugged in to the extension cable does not exceed the ampere rating of the
extension cable.
When you move the M10i between environments with very different temperature and/or
humidity ranges, condensation may form on or within the M10i. To avoid damaging the
M10i, allow sufficient time for the moisture to evaporate before using the M10i.
When you disconnect a cable, pull on its connector or on its strain relief loop, not on the
cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any
connector pins. Also, before you connect a cable make sure both connectors are correctly
oriented and aligned.
