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TANDBERG ENTRYPOINT, Administrator'S Manual

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TANDBERG ENTRYPOINT Administrator'S Manual Download Page 37

D 14050.04
10.2007

37

TANDBERG 

ENTRYPOINT 

USER GUIDE

Table of 

Contents

Trademarks & 

Copyright

Patents & 

Disclaimers

Safety/ 

Environmental

To Get You  

Up and Going

Using the 

Entrypoint

Viewing the 

System Status

Configuring  

the Entrypoint

Maintenance  

& Upgrade

Services

Dial Plan 

Examples

Contact 

Information

Maintenance  

& Upgrade

TANDBERG 

ENTRYPOINT 

USER GUIDE

Maintenance and Upgrade

The Maintenance section describes how the system 
software can be upgraded, how new options can be made 
available via the installation of option keys, how the 
system password can be changed, and how the system is 
restarted.

Summary of Contents for ENTRYPOINT

Page 1: ...ght Patents Disclaimers Safety Environmental To Get You Up and Going Using the Entrypoint Viewing the System Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Software version EP1 0 D14050 04 OCTOBER 2007 ADMINISTRATOR GUIDE ENTRYPOINT ...

Page 2: ...Management Menu System 18 Service Call Details 19 Call Setup via Default Services 20 Dialling from UMTS Using Phone Book 21 Viewing the System Status ISDN PRI Status PRI Versions only 23 ISDN BRI Status BRI Versions only 24 H 323 Gatekeeper Status 25 Services 26 System Information 27 System Resources 28 Configuring the Entrypoint ISDN PRI Configuration ISDN PRI Versions only 30 ISDN BRI Configurat...

Page 3: ...RG ENTRYPOINT USER GUIDE All rights reserved This document contains information that is proprietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade n...

Page 4: ...isclaimers Safety Environmental To Get You Up and Going Using the Entrypoint Viewing the System Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Patents Disclaimers TANDBERG ENTRYPOINT USER GUIDE Disclaimer License Agreements and Patent Information ...

Page 5: ...rietary to TANDBERG No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronically mechanically by photocopying or otherwise without the prior written permission of TANDBERG Nationally and internationally recognized trademarks and trade names are the property of their respective holders and are hereby acknowledged Copyright 1992...

Page 6: ...es Dial Plan Examples Contact Information Safety Environmental TANDBERG ENTRYPOINT USER GUIDE For your own protection please read the overleaf safety instructions completely before operating the equipment and keep this manual for future reference The information in this summary is intended for operators Carefully observe all warnings precautions and instructions both on the apparatus and in the op...

Page 7: ... attached power supply cord to other products In case any parts of the product has visual damage never attempt to connect mains power or any other power source before consulting service personnel The plug connecting the power cord to the product power supply serves as the main disconnect device for this equipment The power cord must always be easily accessible Route the power cord so as to avoid i...

Page 8: ...ective bans the use of certain heavy metals and brominated flame retardants to reduce the environmental impact of WEEE which is landfilled or incinerated TANDBERG has implemented necessary process changes to comply with the European RoHS Directive 2002 95 EC and the European WEEE Directive 2002 96 EC Waste Handling In order to avoid the dissemination of hazardous substances in our environment and ...

Page 9: ...figuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Safety Environmental TANDBERG ENTRYPOINT USER GUIDE 12 TANDBERG CONTENT SERVER USER GUIDE Table of Contents What s New in this Version Trademark Licenses Safety Environmental Introduction Installation Quick Setup Operation Administrator Settings Conference Setup View Conferences Appendices D13898 04 DECEMBE...

Page 10: ...the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information To Get You up and Going TANDBERG ENTRYPOINT USER GUIDE To get You Up and Going Before you start using the system we recommend that you take your time to read through this section of the User Guide to get you up and going This section outlines how to connect the system and the basic operating principles ...

Page 11: ...lease report any discrepancies to your TANDBERG representative immediately Make sure that the Entrypoint is accessible and that all cables can be easily connected For ventilation Leave a space of at least 10cm 4 inches behind the Entrypoint s rear panel and 10cm 4 inches in front of the front panel The room in which you install the Entrypoint should have an ambient temperature between 0ºC and 35ºC...

Page 12: ...management systems like the TANDBERG Management Suite to control the Entrypoint HTTP Web interface for system management call management such as diagnostics and software uploads HTTPS Hypertext Transfer Protocol over Secure Socket Layer is a Web protocol that encrypts and decrypts user page requests as well as the pages that are returned by the Web server It uses Secure Socket Layer SSL as a subla...

Page 13: ... Alarm Indicator RAI means that the Entrypoint is receiving framing info but in this framing info the other side tells the Entrypoint that it is not reading the Gateway s transmitted framing information Typically this may be a broken connector in the transmit TX part of the PRI cable This could also indicate weak or noisy signal in the transmit TX part of the PRI cable Blue Alarm indicates that th...

Page 14: ... static IP address type Xconf ip Assigment Static and Xconf ip address IPAddr To assign an IP Subnetmask type Xconf ip address subnetmask subnetmask To assign an IP Gateway address type Xconf ip address gateway gateway IP address Restart the Entrypoint Start a WEB browser and enter the IP address of the Entrypoint Default password TANDBERG Note the case sensitivity To configure the Entrypoint for ...

Page 15: ...ce the Main Menu Use UP DOWN to navigate to the IP Settings if needed Press ENTER to access the IP Settings submenu Use the UP DOWN keys to select IP Address In addition to configure the IP address you must also configure the default gateway netmask and set IP assignment to static Press ENTER again to produce the cursor Use up down keys to navigate between the digits of the number Use ENTER to ent...

Page 16: ...figuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Using the Entrypoint TANDBERG ENTRYPOINT USER GUIDE Using the Entrypoint This section of the Entrypoint User Guide shows you how to gain access to the system how to get an overview of ongoing calls the menu operating principles and how to dial from UMTS as well as from IP Examples are provided for your conv...

Page 17: ...sword The pwrec account is active for one minute following a restart Beyond that time the system will have to be restarted to change the password Entrypoint Start up Reboot the Entrypoint Connect to the Entrypoint via the serial interface once it has restarted Login with User Name pwrec No password is required You will be prompted for a new password Starting Up the Entrypoint You may access the En...

Page 18: ...f the Entrypoint can be accessed via the default URL http Entrypoint_IP_ Address overview Service Indicates the service type i e DID IVR TMS phonebook Menu Duration Duration of the call in hours minutes and seconds An Overview of the Management Menu System Remote Number This is the inbound number Net Indicates the net type i e H 323 H 324m SIP or Streaming Actions Clicking on view details reveals ...

Page 19: ...mbers of the Incoming calls are the numbers of the calling party and remote numbers of the Outgoing calls are the numbers of the called party or service Clicking View details reveals the Call Details i e details belonging to the respective call leg The View Call Details tab presents information about all calls routed through the Entrypoint i e inbound and outbound numbers duration of the calls and...

Page 20: ...a the phone book menu an outbound call to another endpoint e g a 3G Mobile H 323 or SIP endpoint can be set up DID Direct Inward Dialling Example Hotline Entry details Enabled Check Name H 324m H 323 Net Type H 324m Prefix 67890000 Suffix Service Type Direct Inwards Dialling Arguments Net Type H 323 AV Mode Auto fallback to audio Prefix 51234 Suffix Use Remainder No Allow Forwarding No When dialli...

Page 21: ...mes results in vo If one wants to reach Tom Arne press 8 followed by three times 6 i e search string to To select the person you wish to dial press the corresponding key to place a call to that person 3 The star key on the keypad is used as backspace The TMS Corporate Directory service allows one Endpoint i e a UMTS phone H 323 or SIP to dial another Endpoint directly without knowing or having to ...

Page 22: ... Viewing the System Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Viewing the System Status TANDBERG ENTRYPOINT USER GUIDE Viewing the System Status To view the current status of the system hover with the mouse pointer over Status to produce a drop down menu as shown here This section discusses the respective menu items ...

Page 23: ...e indications the ISDN interface also contains 4 LEDs located at the the Entrypoint rear panel These LEDs indicate the following PRI status Green Normal operation Red Alarm or Loss of signal LOS indicates that there is no signal and thus no framing info received A defect or unplugging the PRI cable will produce the same effect Yellow Alarm or Remote Alarm Indicator RAI means that the Entrypoint is...

Page 24: ...n indicates up and in sync Red indicates not in sync and indicate probably a disconnected ISDN line Besides the indications on the webpage each ISDN BRI interface located at the back side of the Entrypoint has a green and orange LED The meanings of these LEDs are Green Layer 1 of the ISDN signalling is up Green and Orange This indicates that both layers 1 and 2 are up In some countries the orange ...

Page 25: ...H 323 Gatekeeper Status shows the current status of the Gatekeeper registration To view H 323 gatekeeper status as indicated in the screenshot shown here select H 323 Status item of the Status tab In case the Entrypoint is in direct mode or in case the gatekeeper IP address is filled in incorrectly the Entrypoint will not be registered with the Gatekeeper and the Registration status is stated as I...

Page 26: ...ing Using the Entrypoint Viewing the System Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Viewing the System Status TANDBERG ENTRYPOINT USER GUIDE The default services which come standard with an Entrypoint system are Direct Inwards Dialling IVR TMS Corporate Directory Entrypoint Service Services ...

Page 27: ...oing Using the Entrypoint Viewing the System Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Viewing the System Status TANDBERG ENTRYPOINT USER GUIDE This pane provides an overview of installed software and hardware Select System Information to access the System Information pane System Information ...

Page 28: ...s TANDBERG ENTRYPOINT USER GUIDE To view available resources of the Entrypoint open System Resources of the Status tab as shown here This menu item shows the amount of active sessions i e video and audio calls on this system The system load percentage indicates the processor load These figures depend on the system s use of resources The use of Call Forwarding in dial plans reduces system load and ...

Page 29: ...NTRYPOINT USER GUIDE Configuring the Entrypoint To configure the Entrypoint hover with the mouse pointer over the System configuration to produce a drop down menu The drop down menu consists of 6 items i e ISDN IP H 323 SIP SNMP and System to configure respective system parts Changing settings in the menus belonging to the ISDN IP and System items only become effective after a system reboot theref...

Page 30: ...Japan Taiwan ISDN Save When all settings are entered click on Save to store the new settings Note that changing from E1 to T1 configuration requires a restart of the unit click Restart to restart the unit Enable CRC 4 Used for most E1 PRI configurations If your network equipment does not support this feature switch off PRI CRC 4 ISDN PRI Configuration ISDN PRI Versions only All incoming calls are ...

Page 31: ...d video telephone calls H 324M This ITU standardized capability is selected for outgoing calls by default UDI In some situations the switch does not accept calls which use the correct H 324M capability This setting makes it possible to use the Entrypoint in these situations via selecting UDI Select BRI to access the BRI Configuration pane You cannot configure ISDN BRI lines for special functions l...

Page 32: ...es for these fields By default these fields are set to 127 0 0 1 Date and Time Settings An NTP server address can be specified here to provide the Entrypoint with up to date time and date information Restart This button will restart the Entrypoint Any changes made in the IP Configuration of the Entrypoint will take effect after the system has been restarted IP Configuration IP Ethernet Speed provi...

Page 33: ...P to IP or ISDN through the Entrypoint requires the use of H 323 numbers E 164 aliases and service prefixes This means that the Entrypoint must be registered to a gatekeeper select the H 323 menu item in the Configuration menu H 323 Configuration If the Gatekeeper is configured with an alternative Gatekeeper the Status area may report a registration to the IP address of the alternative Gatekeeper ...

Page 34: ...G ENTRYPOINT USER GUIDE SIP settings Enabled Entrypoint will use this Proxy for call setup Select SIP to access the SIP Configuration pane Save When ready to store the new settings press Save These settings will take effect when the system has been restarted Setting Mode to Off will not hide the SIP proxy address and port settings SIP proxy address Enter the IP Address of the proxy server to which...

Page 35: ...etwork The Entrypoint s SNMP Agent responds to requests from SNMP Managers a PC program etc SNMP traps are generated by the agent to inform the manager about important events SNMP Mode The SNMP operation modus can be set to On Turns SNMP On Off Turns SNMP Off ReadOnly Do not send SNMP information to the host TrapsOnly Only send SNMP information identified as TRAPS to the host SNMP Community name S...

Page 36: ...ill be used to register the Entrypoint with the gatekeeper in stead In case both the Authentication ID field and the System Name field are left empty the Entrypoint can not be registered with the gatekeeper Services The different IP services on the Entrypoint Telnet SSH HTTP and HTTPS can be disabled independently to prevent access to the system Moreover with Session Time Out a maximum login time ...

Page 37: ... Status Configuring the Entrypoint Maintenance Upgrade Services Dial Plan Examples Contact Information Maintenance Upgrade TANDBERG ENTRYPOINT USER GUIDE Maintenance and Upgrade The Maintenance section describes how the system software can be upgraded how new options can be made available via the installation of option keys how the system password can be changed and how the system is restarted ...

Page 38: ...e file are required However for dot release upgrades a Release Key won t be needed To expand software options additional Option keys are required Contact your TANDBERG representative for more details System Information Software Version Shows the currently installed Software version Hardware Serial Number This unique identifier number for the Entrypoint must be provided when ordering Software Upgra...

Page 39: ...DE Once you have entered the release key in the Release Key field see the previous page and pressed Install Software a new win dow will appear which enables the entry of the software package i e a pkg file to be uploaded For dot release upgrades a Release Key won t be needed Maintenance Upgrading the System Upgrading the System After the pkg file has been selected this will be uploaded into the fl...

Page 40: ...r Add Option key Enter the supplied option keys and press Add Option Password Forgot the password Use the following procedure to set a new password Reboot the Entrypoint and connect to the Entrypoint via the serial interface once it has restarted Login with User Name pwrec No password is required You will be prompted for a new password The pwrec account is only active for one minute following a re...

Page 41: ... TANDBERG ENTRYPOINT USER GUIDE Services On Entrypoint systems dial plans can be configured with default services Four default services can be distinguished Direct Inwards Dialling Dial Extension IVR Menu TMS Corporate Directory These services can be found under the Service Configuration tab Each default service has a specific number of parameters which can be set by the user A dial plan can be co...

Page 42: ...uished Direct Inwards Dialling DID Defines a one on one relation between an inbound and an outbound number Dial Extension IVR Also known as Interactive Voice Video Response IVR defines a relation between an inbound number and an interactive service i e a menu via which an outbound service can be connected to The outbound service can be an audio or video service or an externally connected endpoint ...

Page 43: ... the Dialplan Configuration overview Net type Inbound call net type either H 324m H 323 SIP or All All means that independent of the net type the call is accepted on a match with the predefined Prefix and Suffix Prefix Number to which the first part of the inbound number bnr is matched The prefixis specified in the dial plan entry The prefix is stripped from the inbound number Suffix Number to whi...

Page 44: ... the outbound audio and video call settings It is either Audio Only Audio Video Auto matic no fallback to audio Auto fallback to audio and Auto always fallback to audio In the Audio Only mode a voice call is being setup even when all endpoints support both audio and video capabilities Note that this setting will be overruled in case Allow Forwarding is set to Yes and both endpoints possess audio a...

Page 45: ...us page for details Suffix Identical to DID service see the previous page for details Allow forwarding Identical to DID service see the previous page for details Show DTMF Information Screen This is a screen used within the service to draw the attention of the user to activate DTMF tones on its endpoint This screen can be turned on default value or off Media Sources Some of the default Media Sourc...

Page 46: ... Sources Some of the default Media Sources like the Welcome Screen the DTMF Information Screen and the audio file belonging to the main menu as mentioned under the Media Sources of this service can be replaced by the user Replacing the latter mentioned audio file enable the possibility to use the Menu service in audio only mode as well The entries within a Menu service can also be used to link to ...

Page 47: ...efault TMS Corporate Directory Phone Book Service TMS Corporate Directory Argument Details TMS address IP address of Tandberg Management System TMS Allow forwarding Identical to DID service for details see three pages back Show DTMF Information Screen Identical to Dial Extension IVR service Media Sources Some of the default Media Sources like the Welcome Screen the DTMF Information Screen and the ...

Page 48: ... Some of these combinations will be discussed in a few examples Example 1 Number plan mapping Entry details Enabled Check Name H 324m H 323 Net Type H 324m Prefix 6789 Suffix Service Direct Inwards Dialling Arguments Net Type H 323 A V Mode Auto fallback to audio Prefix 5 Suffix Use Remainder Yes Allow Forwarding No When dialling the number 67890000 there will be a match with 0000 as the remaining...

Page 49: ...e will be a match with 0000 as the remaining number The H 323 number that will be connected to will be 50000 construction Prefix Use remainder number When dialling number 67894321 this will match with 4321 as the remaining number The H 323 number to call will be 54321 In this way a range of ISDN numbers can be mapped onto for instance a range of H 323 numbers Some Dial Plan Examples I Given the su...

Page 50: ...ber The Entrypoint starts to call the endpoint 5 and the Connecting picture and sound are activated When the call is connected audio and video 6 are transmitted through the Entrypoint SIP to SIP calls and H323 to H323 calls will only go through the Entrypoint when Allow Forwarding is set to No Dial Extension IVR Examples Example 6 3G to SIP IVR Entry details Enabled Check Name 3G SIP IVR Net type ...

Page 51: ...ecretary No 9876 in this example Make sure that for the inbound call party i e Alice the Allow Forwarding is set to Off otherwise the call will be offloaded from the system i e Alice is connected to the secretary directly which disables the influence of the Entrypoint system on this service The secretary relays the call to Bob by dialling Bob s number followed by the pound sign i e In this example...

Page 52: ... to a previous stage in the service or even back to the previous service when the phone book is entered via the entry point or dial extension service A menu option is available when text is present next to the respective button In case access to multiple phone books is available the user can select one in the first stage In the second stage either a search string can be entered by the user or one ...

Page 53: ...ade Services Dial Plan Examples Contact Information Contact Information TANDBERG ENTRYPOINT USER GUIDE Contact Information EUROPEAN HEADQUARTERS Philip Pedersens vei 20 1366 Lysaker Norway Telephone 47 67 125 125 Fax 47 67 125 234 Video 47 67 126 126 E mail tandberg tandberg com U S HEADQUARTERS 1212 Avenue of the Americas 24th Floor New York NY 10036 Telephone 1 212 692 6500 Fax 1 212 692 6501 Vi...

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