TallyGenicom 2265+, Maintenance Manual

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Troubleshooting Testmodes and Troubleshooting
4-4
Load error The printer cannot
draw in the loaded
paper. Check:
„
Whether the paper path is blocked by
an object.
„
Whether the paper is damaged.
„
Whether the tractors were properly
closed and locked into position.
„
Whether the paper is subjected to suf-
ficient/insufficient tension.
Motor Defect Internal hardware
error
„
Try and remove the error by turning
the printer off and then on again. Load
the default settings.
If this does not help, contact your dis-
tributor.
Overrun Error Received data which
have not yet been
printed is overwrit-
ten from new data. Check:
„
If the correct replay signal
(e.g. X-ON/X-OFF) is set in the menu.
„
The interface cable.
„
The handshake (DTR / Ready / Buffer
Mode / Block Mode).
„
Is DTR=Ready switched on?
Paper out The printer has
either detected
paper end during
operation or the
printer was turned
on with no paper
loaded. Paper with
black rear side is
used.
„
Load paper.
„
Cut sheet not fully inserted.
„
The loaded paper was inserted too far
right of the mark and cannot be
detected by the paper end sensor.
„
Guide the paper with the white margin
over the light barrier if using black
sided salary forms etc.
„
Use the pap,dark feature in the test
menue.
Parity Error A parity error during
data transfer via the
serial interface has
occurred.
„
Examine the transfer protocols of the
printer and the computer and make
sure they are the same.
„
Check whether the cable length and
insulation of the interface cable corre-
sponds to the specifications.
„
To clear the error message, you must
switch of your printer.
Power Fail Internal software
error
„
Try and remove the error by turning
the printer off and then on again. Load
the default setting.
If this does not help, contact your dis-
tributor (If the printer reports the mes-
sage “Program Error” after optional
extras or accessories have been
installed, please check whether the
installation was carried out correctly).
Error message Cause Removing the error