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Tally Dascom DT-330

User Guide V1.0

40

5.4 Removing Jammed Paper

Print head may be hot, please do not touch!



Turn off the printer. Press the cover open button to open the printer cover.



Remove the jammed paper, and close the printer cover.



If the paper is jammed at the cutter, please do not open the printer cover. Lift up the

cutter cover instead. (As shown in Picture 1)



Turn the knob until the cutter blade returns to the normal position. (As shown in Picture

2)



Close the cutter cover.

Picture 1

Picture 2

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Summary of Contents for DT-330

Page 1: ...User Guide DT 330 Thermal Receipt Printer ...

Page 2: ... substances Ensure the printer is connected to a socket with the correct voltage Always disconnect the printer from the power before opening the device to perform maintenance work or remedy errors Do not expose the printer to high temperatures direct sunlight or dust Keep all liquids away from the printer Protect the printer from shock impact and vibration Make sure that both the printer and the c...

Page 3: ...Gasen oder explosiven Stoffen auf Den Drucker nur an eine Steckdose mit der richtigen Spannung anschließen Wenn Sie den Drucker vom Netz trennen wollen den Drucker ausschalten und immer den Netzstecker an der Steckdose ziehen Den Drucker weder hohen Temperaturen noch direktem Sonnenlicht und Staub aussetzen Keine Flüssigkeiten mit dem Drucker in Berührung bringen Den Drucker keinen Erschütterungen...

Page 4: ...ue la tension est correcte Pour déconnecter l imprimante de l alimentation principale mettre l imprimante hors tension et toujours débrancher le connecteur secteur de la prise murale Ne pas exposer l imprimante à des températures élevées à la lumière directe du soleil ou à la poussière Ne pas mettre l imprimante en contact avec des liquides Ne pas exposer l imprimante à des chocs impacts ou vibrat...

Page 5: ...ive Collegare la stampante a una presa di corrente con tensione adeguata Per scollegare la stampante dalla rete di alimentazione spegnere la stampante e disinserire sempre il connettore di rete dalla presa Non esporre la stampante ad elevate temperature né alla luce solare diretta e alla polvere Evitare il contatto della stampante con liquidi Non esporre la stampante a colpi scosse o vibrazioni Ve...

Page 6: ...ilidad o sustancias explosivas Asegure conectar la impresora sólo a un enchufe con un voltaje correcto Cuando quiera desconectar la impresora de la red apague la impresora y siempre tire la clavija de alimentación del enchufe No exponga la impresora a temperaturas altas a la luz solar directa y al polvo No ponga la impresora en contacto con fluidos Nunca exponga la impresora a sacudidas choques o ...

Page 7: ...пламеняющихся газов и взрывчатых веществ Включайте принтер в розетку только с соответствующим напряжением Если Вы хотите отключить принтер от напряжения сначала выключите принтер сам и затем выньте штекер из розетки Берегите принтер от нагревания от попадания на него прямых солнечных лучей и пыли Не допускайте попадания жидкости на принтер Нельзя подвергать принтер тряске ударам и вибрации Убедите...

Page 8: ...substâncias explosivas Assegure se de conectar a impressora à tomada elétrica com a voltagem apro priada Quando desligar a impressora da rede desligue sempre a impressora e retire o cabo da tomada Não exponha a impressora a temperaturas altas ou luz solar direta Não aproxime substâncias líquidas da impressora Proteja a impressora de choques impactos e vibrações Desligue a impressora e o computador...

Page 9: ...mayın Yazıcı akım kablosunu sadece doğru gerilime sahip bir prize takın Yazıcıyı şebeke ağından ayırmak istediğinizde yazıcıyı kapatın ve ağ fişini her zaman prizden çıkartın Yazıcıyı ne yüksek ısılı ne de doğrudan güneş ışığına ve toza mâruz kalan mekânlarda bulundurun Yazıcı hiçbir sıvı maddeyle temasta olmamalıdır Yazıcı hiçbir sarsıntıya darbeye veya titreşime mâruz kalmamalıdır Veri kablosu b...

Page 10: ...a trademark of Centronics Data Computer Corporation DOS is a trademark of Microsoft Corporation SAP is a trademark of SAP AG Windows Windows 7 Windows 8 Windows 10 Windows 95 Windows 98 Windows NT Windows 2000 Windows 2003 2008 2013 Server Windows XP and Windows Vista are trademarks of Microsoft Corporation All other product names and company names appearing in this manual are the registered trade...

Page 11: ... correct use of the printer Symbols Description The symbols in this manual are identified by their level of importance as defined below Read the following carefully before handling the product CAUTION Provides information that must be observed to prevent damage to the equipment or loss of date NOTE Advises you of information that is essential to complete a task ...

Page 12: ...16 2 5 Loading Paper Roll 17 2 5 1 Loading 83mm Media 17 2 5 2 Loading 80mm 76mm 70mm 58mm Media 19 2 6 Connecting to Computer 21 2 6 1 Connection Cable Requirement 21 2 6 2 Connecting USB Interface 22 2 6 3 Connecting Cash Drawer Interface Option 22 2 6 4 Connecting Serial Interface Option 23 2 6 5 Connecting Parallel Interface Option 23 2 6 6 Connecting Ethernet Interface Option 24 2 6 7 Connect...

Page 13: ... COMMUNICATION INTERFACES SPECIFICATIONS 42 6 1 USB Interface 42 6 2 Cash Drawer Interface 42 6 3 Wi Fi Interface 43 6 4 Ethernet Interface 43 6 5 Serial Interface 43 6 6 Parallel Interface 44 6 7 Power Socket 45 7 PRINTING CONTROL COMMAND SETS 46 APPENDIX I WI FI CONNECTION OPTION 48 APPENDIX II FCC STATEMENT 52 APPENDIX III DASCOM EPRESENTATIVES 53 ...

Page 14: ...lel Ethernet Wi Fi or Cash drawer interfaces Printer drivers included are Windows XP Windows 7 Windows 8 Windows10 32 and 64 bit 1 1 Features High speed printing 300 mm s maximum Drop in paper roll mechanism facilitating easy paper handling and head cleaning Wide range of connectivity The USB interface is standard interface Serial parallel Ethernet Wi Fi cash drawer are optional interfaces Various...

Page 15: ... Font B 71 cpl Chinese Character GB18030 24 24 Barcode 1D UPC A UPC E EAN8 EAN13 CODE39 ITF CODEBAR CODE128 CODE32 2D PDR417 QR code Graphics Supports several bitmap densities and download image printing Maximum size of each bitmap is 64kB The total size of memory is 256K Detect Function Sensors Paper End Paper Near End Paper Jam and Cover Open sensors Power Consumption 36W operation 7W standby Po...

Page 16: ... Optional Kit Splash cover Mounting plate Standard Kit Interface cover Reliability Print head lifetime 150km MTBF 360 000 hours Cutter lifetime 2 000 000 times MCBF 52 000 000 lines Driver Windows XP 7 8 10 32 64bit Certification UL FCC CE ...

Page 17: ...ater than 85 The area between 2 black marks should be blank The size of the black mark shall meet the requirements as shown below 5mm L1 the width of the black mark 10mm L2 the length of the black mark 12mm 20mm L3 the distance between 2 black marks 500mm 1 3 3 Notes Please use the recommended thermal paper or same quality paper otherwise it will influence the printing quality and decrease the the...

Page 18: ... 1 2 mm 82 5 0 5 mm 3 24 0 02 0 124 0 05 mm 0 0048 0 0002 79 5 0 5 mm 3 12 0 008 1 2 mm 0 15 1 2mm 0 15 58 mm paper width printing The printable area of a paper with width of 57 5 0 5 mm is 50 8 0 2 mm 576 dots and the spaces on the right and left sides are approximately 3 7 mm 57 5 0 5 mm 2 26 0 02 0 141 0 05 mm 0 056 0 002 50 8 0 2 mm 2 00 0 008 3 7 0 2 mm 0 15 0 079 3 0 0 2 mm 0 12 0 079 All th...

Page 19: ...ide V1 0 6 1 4 2 Cutting Positions Last line of a previous receipt Approx 29 Manual cutter position Auto cutter blade position Approx 15 Paper feed direction Center of the print dotline Units mm All the numeric values are typical ...

Page 20: ...Tally Dascom DT 330 User Guide V1 0 7 1 5 External Dimension and Weight Width Approximately 142 mm Depth Approximately 192 mm Height Approximately 150 mm Weight Approx 1 47kg excluding power adapter ...

Page 21: ...nter for possible damage 2 Open the top cover of the printer to see if the media compartments are in order If you discover shipping damage upon inspection Immediately notify the shipping company and file a damage report Keep all packaging material for shipping company inspection Notify your authorized dealer The package contents vary with different customized order requirements ...

Page 22: ...oll Paper Test 1 piece Graphic Installation Guide 1 piece CD 1 piece including User Guide Graphic Installation Guide and Driver Spacer 2 piece 1 7 Product Configurations Product Interfaces Cutting Sensor USB Serial Parallel Ethernet Wi Fi Cash drawer Tear Cutter Black Mark DT 330 O O O O O O Remarks denotes standard component O denotes optional component ...

Page 23: ...per Control Panel Shows printer status Power Switch To power printer ON or OFF Cutter Cover To protect the auto cutter and to clear paper jam at the cutter Cover Open Button Press down to open the Printer Cover Printer Cover Control Panel Cover Open Button Power Switch Cutter Cover NOTE Please pay attention to the tear bar when you use ...

Page 24: ... is on Goes out when the power supply is turned off Paper LED Lights or Flashes when there is no more roll paper or there is little remaining Off when there is a sufficient amount of roll paper remaining Error LED Lights or Flashes when an error occurs Please power off the printer and refer to Chapter 5 1 Error Status Feed Key Pressing this key once feeds the roll paper by one line Holding this bu...

Page 25: ...OR BEEPER Printer Cover is open On On Off No beep Roll paper is sufficient On Off Off No beep Roll paper end On On Off No beep Roll paper near end On Flash Off No beep Black mark is not detected On Off Flash No beep Cutter jam On Off On No beep Print head overheated Flash Off Flash No beep ...

Page 26: ...orizontal Installation You can install this printer horizontally Place the printer on a solid flat stable surface ensure the printer is placed in a stable position and there is easy access for users to the control panel and roll paper holder Also ensure there is enough space for sufficient ventilation and for the printout Important Notes on Horizontal Installation The printer should be installed a...

Page 27: ... can work in reliability and ease of operation Vertical Installation Vertical Installation Steps You need to perform the follow tasks to install the printer on a wall 1 Mount the plate on the lower housing of the printer with screws 2 Align the positioning holes of the mounting plate and plug into the fixed screws on the wall Please set Paper Near End Sensor to 4 6 when the printer is vertically i...

Page 28: ...pter to the power socket at the rear of the printer 4 Ensure the power cord is securely connected Connect the power cord plug to a main socket 1 Please use the recommended power adapter or equivalent products 2 When disconnecting the AC adapter plug hand held plug connector housing to avoid the pulling on the cable with force 3 Avoid pulling the power adapter cable otherwise it will damage the cab...

Page 29: ... is installed Follow the steps below to adjust the paper roll near end detector 1 Open the paper roll cover and remove the paper roll 2 You will see a lever inside as shown below 3 Adjust the lever according to your need Adjustments position Remaining amount of paper outer diameter mm 1 Minimum Approx 26 2 Approx 27 3 Approx 28 4 Approx 30 5 Approx 32 6 Maximum Approx 33 Paper Near End Lever ...

Page 30: ... of paper used by the printer before printing The default paper type is specified thermal paper 2 5 1 Loading 83mm Media 1 Press the cover open button to open the cover 2 Remove the used roll paper core if any 3 Insert the paper roll with its print area facing down as shown below ...

Page 31: ... Guide V1 0 18 4 Install the media in the correct direction 5 Pull out some roll paper and close the cover Make sure the paper inside is tight enough otherwise it will jam the paper 6 Tear off the paper with the manual cutter ...

Page 32: ...can change the printer to print on different width paper 80mm 76mm 70mm 58mm by installing the roll paper spacer and changing the paper width setting with customized value Follow the steps below to install the roll paper spacer 1 Open the paper roll cover 2 Hold the spacer and carefully insert it into the specified position as shown below Spacer ...

Page 33: ...Tally Dascom DT 330 User Guide V1 0 20 When loading 80mm 76mm 70mm media 1 spacer is required When loading 58mm media 2 spacers are required ...

Page 34: ...nter 2 6 1 Connection Cable Requirement Connection cable must be shielded and comply with the following requirements Connection Type Specifications USB USB 1 1 2 0 compatible Serial RS232 Parallel IEEE 1284 4 Ethernet 10 Base T 100 Base TX compatible Component Function Modular Interface optional Connects optional interface Serial I F Parallel I F Ethernet I F Wi Fi I F or Cash drawer I F to the ho...

Page 35: ... Confirm that the power switch is OFF 2 Confirm the top and button of the cash drawer cable connector and insert it into the cash drawer kick out connector at the back of the printer 3 Connect the ground wire of the cash drawer to the body of the printer and screw it CAUTION DO NOT connect any other device than the specified cash drawer to the cash drawer kick out connector Do NOT connect a teleph...

Page 36: ...ped with screws tighten them to secure the connectors firmly 3 Connect the other end of the interface cable to the host computer 2 6 5 Connecting Parallel Interface Option 1 Insert the interface cable connector firmly into the interface connector on the connector panel 2 Press down the clips on either side of the connector to lock it in place 3 Connect the other end of the interface cable to the h...

Page 37: ...Tally Dascom DT 330 User Guide V1 0 24 2 6 6 Connecting Ethernet Interface Option 2 6 7 Connecting Wi Fi Interface Option Please refer to APPENDIX I for more instructions ...

Page 38: ... positions between interface cover and the printer and push the interface cover as the arrow shows below Fix it by screwing Splash Cover optional kit Slip the fixed hooks on both sides of splash cover into the mounting hole on the printer and close the splash cover Splash Cover Mounting Hole Interface Cover ...

Page 39: ...er driver setup Your printer CD ROM comes with Windows drivers Go to the related folder and run the driver setup installer If the Software Pack CD ROM is not available you can download the latest driver from the Tally Dascom Web Site http www dascom com 1 Double click the driver You will see the screen as below Click Next to continue ...

Page 40: ...y Dascom DT 330 User Guide V1 0 27 2 Choose the printer model name Click Next to continue 3 Choose the desired port USB001 for USB port com1 for serial port and LPT1 for parallel port Click Next to continue ...

Page 41: ...Tally Dascom DT 330 User Guide V1 0 28 4 Click Finish to finish the installation process successfully ...

Page 42: ... V1 0 29 3 2 Installing Config Tool Your printer CD ROM comes with Tally Dascom Setup Tool Go to the related folder and run the setup installer 1 Select whether to create a shortcut Click Next to continue 2 Click Install to continue ...

Page 43: ...Tally Dascom DT 330 User Guide V1 0 30 3 Click Finish to finish the installation process successfully ...

Page 44: ...Guide V1 0 31 3 3 Setting the printer parameters via Config tool 1 Run Tally Dascom Printer Config Tool 2 Click Connection Config Select the port at the upper right corner Please note that only USB Port is available for DT 330 ...

Page 45: ...Tally Dascom DT 330 User Guide V1 0 32 3 Click Connect Printer info will be shown at the upper left corner 4 Click Setting in the Config Tool menu you can change the parameters as shown below ...

Page 46: ...cel the energy saving mode Off 1 min 2 min 5 min 10 min Darkness 2 Selectable range is 1 4 Print Mode Quality Priority Quality Priority The print quality is best while the print speed will be lowered Speed Priority The print speed is fastest while the print quality will be decreased Emulation ESC POS ESC POS Left Margin 0 0mm Selectable range is 0 80mm Parameter Default Selectable parameters and A...

Page 47: ...er memory Import This imports an external cfg file to simplify the parameter setting process 1 A click on this Import button pops up the Open dialog box Browse the folder to locate the desired cfg file Click the Open button on the lower right corner to import this cfg file 2 The import of parameters fails if Printer mis match message is displayed The parameter imported cannot be applied to your pr...

Page 48: ...de V1 0 35 3 4 Upgrading the Firmware via Config tool 1 Run Tally Dascom Printer Config Tool Below will be shown when the connection is successful 2 Click Upgrade in the Config Tool menu Locate the Firmware file by clicking Browse ...

Page 49: ...ser Guide V1 0 36 3 Click Start A message box pops up to ask for confirmation Click Confirm to start the upgrade process 4 When the progress bar reaches 100 the upgrade process is completed and the printer will be restarted ...

Page 50: ...rinter to the computer make sure that the printer is in proper working order Follow the steps below to run Self test mode 1 Make sure the media is properly loaded the top cover of the printer is closed and the printer is power off 2 Turn on the printer 3 Keep pressing the FEED button for 4 sec the printer starts printing a self test page ...

Page 51: ...tions Problem Error LED Paper LED Solution Print head is overheated flash off Turn the printer off and wait some minutes before you resume Print head is lifted off on Press the print head down Paper end off on Reload the paper roll Paper near end off flash The roll paper is near end the printer can work normally procure new paper and load it when paper is used up Cutter jam on off Reload the roll ...

Page 52: ...lean the thermal head or print roller Thermal head damaged Contact your dealer for assistance 5 3 Possible Issues While Cutting Trouble Potential Problem Solution Cutter jam the movable cutter cannot move back Cutter abrasion insufficient cutting Replace the cutter Worn gear and worn wheel abrasion Replace the worn gear and worn wheel Motor burnt Replace the motor Paper scraps Clean the paper scra...

Page 53: ...n button to open the printer cover Remove the jammed paper and close the printer cover If the paper is jammed at the cutter please do not open the printer cover Lift up the cutter cover instead As shown in Picture 1 Turn the knob until the cutter blade returns to the normal position As shown in Picture 2 Close the cutter cover Picture 1 Picture 2 ...

Page 54: ...ean the print head every 3 months to ensure the print quality 5 6 Maintenance This printer is toughly built to meet heavy load without regular maintenance However regular cleaning can extend the operating life of the printer It is recommended to clean the printer every 6 months or 300 operating hours Turn off the power and unplug the power cord before cleaning Pick up paper debris by a pair of twe...

Page 55: ... 1 USB Interface USB interface pin assignment PIN No Description Classic wire color 1 VBUS Red 2 D White 3 D Green 4 GND Black USB interface connector diagram 6 2 Cash Drawer Interface Cash Drawer interface pin assignment Cash drawer interface supports DC24V RJ 11 6P type socket Pin No Description Direction 1 Frame Ground 2 Drawer kick out drive signal 1 Output 3 Drawer open close signal Input 4 2...

Page 56: ... Data 2 TX Data 3 RX Receive Data 4 n c Not connected 5 n c Not connected 6 RX Receive Data 7 n c Not connected 8 n c Not connected Ethernet interface connector diagram 6 5 Serial Interface Serial interface pin assignment Serial interface compatible with RS 232 standard with 25 pin D hole type socket PIN No Description PIN 1 Frame Ground PIN 2 TXD PIN 3 RXD PIN 4 RTS PIN 5 Unconnected PIN 6 DSR PI...

Page 57: ...t Parallel interface with 36 pin CENTRONICS socket Pin No Signal From Description 1 H Strobe Signal Data latch pulse latch the data to the printer at the rising edge of the negative pulse 2 H Data 0 The lowest bit 3 H Data 1 4 H Data 2 5 H Data 3 6 H Data 4 7 H Data 5 8 H Data 6 9 H Data 7 The highest bit 10 P ACK Signal Printer response signal indicates that the printer has received a Data byte 1...

Page 58: ...t will come with paper end 33 Logic Ground 34 35 Unconnected 36 Unconnected H indicates that signal comes from Host computer P indicates that signal comes from Printer Parallel interface connector diagram 6 7 Power Socket External Power Adapter Input AC 100V 240V 1 8A 50 60Hz Output DC 24V 5 3 0A A 1009 3P interface Power Socket pin assignment Pin Number Signal Name 1 24 V 2 GND 3 Not Connected SH...

Page 59: ...print position ESC Select bit image mode ESC Turn underline mode on off ESC 2 Select default line spacing ESC 3 Set line spacing ESC Initialize printer ESC D Set horizontal tab positions ESC E Turn emphasized mode on off ESC G Turn double strike mode on off ESC J Print and feed paper ESC L Select page mode ESC M Select character font ESC S Select standard mode ESC V Turn 90 degrees clockwise rotat...

Page 60: ...symbol storage area Function 167 QR Code Set the size of module Function 169 QR Code Select the error correction level Function 180 QR Code Store the data in the symbol storage area Function 181 QR Code Print the symbol data in the symbol storage area Function 182 QR Code Transmit the size information of the symbol data in the symbol storage area GS Define downloaded bit image GS B Turn white blac...

Page 61: ...Access Point When the printer is working under AP mode it works as an access point to the network How to setup before printing 1 The PC should be installed with WiFi adapter 2 Search for WiFiPrinter and connect it 3 Add the new port in the driver Click Start Devices and Printers right click on the DT 330 Printer Driver and then click Printer Properties You will see the screen as below Click Ports ...

Page 62: ...Tally Dascom DT 330 User Guide V1 0 49 Select Standard TCP IP Port and click New Port then click Next to continue Enter IP address and port name Default 192 168 0 7 Then click Next to continue ...

Page 63: ...ion mode When the printer is working under STA mode it works as a wireless terminal device How to setup before printing 1 The PC should be installed with WiFi adapter 2 Connect the printer with the router and obtain the IP address assigned by the router Run cmd command enter ipconfig in the Virtual DOS window IP address will be shown ...

Page 64: ... Tally Dascom Printer Config Tool Enter the IP address under WiFi setup section 4 After setting click Disconnect to restart the printer 5 Add the new port in the driver same process as AP mode IP address should be the same one obtained in step 2 ...

Page 65: ...equency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try...

Page 66: ... Fax 44 0 1256 481400 www dascom com FRANCE DASCOM Europe GmbH 117 Avenue Victor Hugo 92100 Boulogne Billancourt France Phone 33 1 73 02 51 98 www dascom com CHINA Jiangmen Dascom Computer Peripherals Co Ltd No 399 Jinxing Road Jianghai District Jiangmen City Guangdong Province P R China www dascom com All rights reserved Translations reprinting or copying by any means of this manual complete or i...

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