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Talkswitch TS-860i, User Manual

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E V E R Y C A L L C O U N T S

4 9

I cannot make Internet
calls, but it worked
yesterday. (

continued

)

The SIP server is down.

Contact your Internet
Telephony Service
Provider.

The Internet
connection is down.

Contact your
broadband provider.

Problem

Possible causes

Possible solutions

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Summary of Contents for TS-860i

Page 1: ...A N S W E R S W I T H I N T E L L I G E N C E TA L K S W I TC H U S E R G U I D E TALKSWITCH TS 850i AND TS 860i TELEPHONE CT T P005 011104...

Page 2: ...permission is prohibited except as allowed under the copyright laws Information in this user guide is subject to change without notice and does not represent any commitment on the part of TalkSwitch...

Page 3: ...set itself 11 Deregistering a handset from a base 11 Viewing all handsets registered with a base 11 Checking and updating firmware 12 Configuring the TS 850i TS 860i as an IP extension 13 Configuring...

Page 4: ...Making a conference call 27 Making an analog call 27 Answering a call 27 Answering call waiting 28 Answering a queued call 28 Picking up a call for any extension 28 Picking up a call for a specific ex...

Page 5: ...for a contact 41 Adding a call log number to contacts 42 Adding a call log number to an existing contact 42 Creating a group 42 Editing a group 43 Adding a contact to a group 43 Deleting a group 43 Re...

Page 6: ......

Page 7: ...uiries concerning your broadband connection contact your Internet Service Provider ISP Phone features Multiple handsets per base with support for multiple bases Call transfer hold park unpark pickup c...

Page 8: ...and TS 860i Start Guide and the TS 850i and TS 860i User Guide the following items are included in your TS 850i TS 860i package Check this list before installation to ensure that you have received eac...

Page 9: ...E V E R Y C A L L C O U N T S 3 Handset front view TS 860i handset...

Page 10: ...4 T S 8 5 0 i A N D T S 8 6 0 i U S E R G U I D E Handset side view TS 860i handset...

Page 11: ...E V E R Y C A L L C O U N T S 5 Handset charger Base front view Base rear view TS 860i charger...

Page 12: ...seven icons The icons provide access to menus which allow you to change your settings and to access voicemail page 35 the call log page 38 and contacts page 39 In Idle mode press the OK key to access...

Page 13: ...onally connect the telephone cable from the Line port on the base to the telephone wall socket This will allow you to use the TS 850i TS 860i with a traditional phone line 4 Connect the power adapter...

Page 14: ...des uninterrupted power We recommend using an AC surge arrester in the power outlet This is to avoid damage to the equipment caused by lightning and other electrical surges Only use the power supply i...

Page 15: ...placed as shown in the illustration and then slide the battery cover shut Charging the batteries 1 Place the handset in the handset charger The handset turns on and the battery charge indicator in the...

Page 16: ...to turn it on 3 Place the handset in the handset charger The handset automatically registers with the base and the Configure SIP Domain message appears on the display This message indicates that you m...

Page 17: ...ith the base Deregistering a handset from a base 1 In Idle mode press the OK key to access the Main menu 2 Choose Settings and then press the OK key 3 Choose System settings and then press the OK key...

Page 18: ...OK key The handset will search for available updates 6 If a newer version is available a Firmware upd screen will appear Ensure the newest version is selected use the arrow keys if needed then press t...

Page 19: ...dset is on a call the call will be terminated when the system resets the base during configuration of the phone NOTE The TS 850i requires version 6 11 or greater of the TalkSwitch management software...

Page 20: ...ser s First name and Last name The names are used for caller ID and the dial by name directory 7 Assign an Extension number 8 Select TalkSwitch as the Manufacturer and then select the model 9 Enter th...

Page 21: ...n Note that multiple IP extensions can share the same base 10 Click Finish 11 In the Extension tab select the language for prompts heard by the user of the extension in the System Prompt Language list...

Page 22: ...ation For more information see Router port forwarding in Help within the TalkSwitch management software 1 Launch the TalkSwitch management software 2 Select the IP Configuration page 3 Click Check Fir...

Page 23: ...st name and Last name The names are used for caller ID and the dial by name directory 6 Assign an Extension number 7 Select TalkSwitch as the Manufacturer and then select the model 8 Enter the MAC add...

Page 24: ...ultiple IP extensions can share the same base 9 Click Finish 10 In the Extension tab select the language for prompts heard by the user of the extension in the System Prompt Language list IP Extension...

Page 25: ...stem as provided by your administrator To enter a period a Press the Options softkey b Choose Insert symbol and then press the OK key c Use the navigation keys to choose the period and then press the...

Page 26: ...swer and then press the OK key 6 Select Enabled and then press the OK key Changing the display contrast 1 In Idle mode press the OK key to access the Main menu 2 Choose Settings and then press the OK...

Page 27: ...for intercom calls between handsets connected to the same base but is not used with a TalkSwitch system Ringer volume Sets the volume of the ringtone Message tone Sets the notification tone for a new...

Page 28: ...locking the keypad If you are carrying the handset around you can lock the keypad so that you do not use it accidentally 1 In Idle mode press and then press the Lock softkey To unlock the keypad press...

Page 29: ...ymbol 1 In the text editor press the Options softkey 2 Choose Insert symbol and then press the OK key 3 Use the navigation keys to choose a symbol and then press the OK key Changing the input mode The...

Page 30: ...e is configured for your extension 1 In Idle mode dial 9 0 in some countries or 81 88 and then press the Green Phone key to get an outside line This is not required if you have direct line access whic...

Page 31: ...t you want to call 4 If a hunt group is required ensure the hunt group number is inserted in front of the phone number For example 1 555 333 1234 might need to be programmed as 9 1 555 333 1234 if hun...

Page 32: ...press the Green Phone key NOTE In countries where you dial 9 to call the receptionist speed dial 9 is not available Making an emergency call 1 In Idle mode dial 9 0 in some countries or 81 88 to get a...

Page 33: ...then press the OK key 3 Choose Telephony Settings and then press the OK key 4 Choose Primary line and then press the OK key 5 Choose Landline and then press the OK key 6 Dial the phone number and then...

Page 34: ...7 and then press the Green Phone key The system connects you to the oldest call in the queue OR 1 Press the Red Phone key to end the current call If you have a queued call your extension will ring 2 P...

Page 35: ...nsion s no answer call cascade You can also turn off the ringer See Activating silent mode on page 22 Muting a call 1 During a call press the Mute softkey The phone switches off the microphone The per...

Page 36: ...d to the traditional telephone network PSTN or to a TalkSwitch system as an analog extension FLASH is engaged by pressing the R key on a TS 850i or the key on the TS 860i The key MUST be held for appr...

Page 37: ...s softkey ii Choose the contact to whom you want to transfer the call and then press the OK key iii Choose the number to dial and then press the Select softkey iv Press the Green Phone key To transfer...

Page 38: ...the Hold softkey 2 Choose a contact or dial the number and then press the Green Phone key 3 If the person wants the call press the Options softkey choose Transfer and then press the OK key 4 If the ot...

Page 39: ...then press the Green Phone key Two way intercom paging Two way intercom paging connects your phone to the other extension s speaker and allows the other user to respond The other phone must be a Talk...

Page 40: ...8 5 0 i A N D T S 8 6 0 i U S E R G U I D E Overhead paging Overhead paging connects your phone to the PA amplifier connected to the TalkSwitch unit 1 In Idle mode dial 0 and then press the Green Pho...

Page 41: ...indicator the tip of the antenna on the TS 850i flashes to indicate there is a new voicemail message On the TS 860i the indicator appears in the status bar on the screen New Voicemail also appears on...

Page 42: ...o a voicemail message you can use the following message playback controls Rewind 10 seconds Press 1 Skip ahead 10 seconds Press 3 Check time and date Press 5 Delete message Press 7 Skip to next messag...

Page 43: ...mode prevents your phone from ringing and immediately routes incoming calls according to your extension s do not disturb call cascade 1 In Idle mode dial 62 and then press the Green Phone key Attachin...

Page 44: ...softkey Alternatively in the Main menu choose Call log and then press the OK key 2 Use the navigation keys to page through the other logs and up down to scroll through the names and numbers 3 Select...

Page 45: ...type the name of the contact and then press the OK key 4 Scroll down and choose a number field press the OK key and then type a number 5 Press the Options softkey choose Number type and then press th...

Page 46: ...choose Edit contact and then choose the field that you want to edit 4 Press the Edit softkey make your edits and then press the OK key 5 Press the Save softkey and then press the Yes softkey when pro...

Page 47: ...Options softkey choose Default and then press the OK key 6 Press the Yes softkey when prompted to save the number as default number 7 Press the Red Phone key to return to the contact 8 Press the Save...

Page 48: ...Options softkey choose Append to contact and then press the OK key 3 Choose the contact to which you want to add the number and then press the Append softkey The contact opens and the number is added...

Page 49: ...p 3 Press the Options softkey choose Edit contact and then press the OK key 4 Choose Groups and then press the OK key 5 Choose the group or groups to which you want to add the contact 6 Press the Red...

Page 50: ...n prompted to save Changing a ring tone for a group You can specify a different ring tone for each group you create 1 In the Main menu choose Contacts and then press the OK key 2 Press the Options sof...

Page 51: ...is in power saving mode Press any key The batteries are drained Charge the batteries Power is not turned on Check that the batteries are inserted with the plus and minus ends facing the correct way Pr...

Page 52: ...owered Check that the power adapter is connected properly to the base The POWER indicator on the base is not lit The base is not powered Check that the power adapter is connected properly to the base...

Page 53: ...he configuration Reset the base and allow the base two minutes to log in at your Internet Telephony Service Provider The router uses port forwarding Check that you have configured your router so that...

Page 54: ...quality is poor There is too much simultaneous data traffic on your broadband connection Reduce the amount of traffic on your broadband connection Sign up for a Quality of Service agreement with your...

Page 55: ...nnot make Internet calls but it worked yesterday continued The SIP server is down Contact your Internet Telephony Service Provider The Internet connection is down Contact your broadband provider Probl...

Page 56: ...ocal extension you must engage Flash to hold transfer and park calls to answer call waiting and queued calls and to get an internal dial tone if direct line access is enabled To engage Flash press the...

Page 57: ...y configure each handset Configuring the analog local extension handset 1 In Idle mode press the OK key on the handset to access the Main menu 2 Choose Settings and then press the OK key 3 Choose Tele...

Page 58: ...and then press the OK key When prompted press the Yes softkey 7 Choose DNS server and then press the OK key Enter the primary DNS server and then press the OK key When prompted press the Yes softkey...

Page 59: ...ccount information from your ITSP Internet telephony service provider Contact your ITSP for more information 8 Click SAVE CHANGES The system saves the changes and then returns to the main page 9 Click...

Page 60: ...isions of Directive 1999 5 EC This equipment cannot be used on the telephone company provided coin service Connection to Party Line Service is subject to State Tariffs If this equipment causes harm to...

Page 61: ...repair services Should the set fail during the warranty period In North America please call 1 866 393 9960 for further information Outside North America contact your sales representative for return in...

Page 62: ...rademarks of their respective owners CT TP005 011104 August 2011 We trust your TS 850i TS 860i telephone will provide exceptional features performance and value to your business Should you have any fu...

Page 63: ...g 9 installing 8 C Call log 38 adding a number to an existing contact 42 adding a number to contact 42 calling 25 Call waiting 28 Caller ID 29 Calling analog call 27 call log 25 conference call 27 con...

Page 64: ...ot disturb mode 37 E Editing contact 40 group 43 Emergency call 26 Enabling auto answer mode 20 Ending a call 29 Ethernet cable 7 Extension calling 24 External IP extension configuring 16 configuring...

Page 65: ...call 33 Ring tone changing for a contact 40 changing for a group 44 Ringer melody 21 Ringer volume 21 Router 7 16 S Silent mode 22 Speakerphone 22 Specifying a speed dial number for a contact 41 Speed...

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