Talkswitch TS-860i, User Manual

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E V E R Y C A L L C O U N T S 4 7
I can’t make Internet
calls, the VoIP indicator
on the base is not lit,
and the right status
indicator in the upper
left corner of the
display is black. The configuration of
the TS-850i/TS-860i is
not complete. Check that you have
configured your TS-
850i/TS-860i properly.
Go to the TalkSwitch
management software
and check the
configuration. For more
information, contact
your Internet
Telephony Service
Provider.
The base has not been
reset after you saved
the configuration. Reset the base and
allow the base two
minutes to log in at
your Internet
Telephony Service
Provider.
The router uses
port forwarding. Check that you have
configured your router
so that it always
assigns the same IP
address to your TS-
850i’s/TS-860i’s MAC
address when using
port forwarding.
Otherwise incoming
traffic is probably not
forwarded to your TS-
850i/TS-860i. For more
information, check your
router’s user guide.
The router blocks
Internet telephony. Try disabling STUN.
Open the Internet
settings menu, choose
STUN mode, and select
Disabled. Reset the
base. For more
information, contact
your Internet
Telephony Service
Provider.
Problem Possible causes Possible solutions