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50  Troubleshooting

 

About troubleshooting

If you are experiencing difficulty operating your radio, 
you may find the following sections helpful. Consult 
your radio provider for assistance, if necessary.

When your radio won’t turn on

If the red, green and orange LEDs on the control head 
do not light up when the radio is turned on, it is 
probable that power is not reaching the radio. Check 
the following:

■

Is the power connector firmly plugged into the rear 
of the radio?

■

Are the in-line fuses in good condition?

■

Is the power cable securely connected to the vehi-
cle battery or power supply?

If all appears to be in order, but your radio still fails to 
operate properly, contact your radio provider for 
further assistance.

Identifying the radio’s audible tones

The radio’s audible tones can help you identify a 
potential problem. See 

"Audible tones" on page 27

. 

Removing the microphone

For information on installing or removing your 
radio from a vehicle, refer to the 

Installation 

Guide

.

1

Using your thumb or forefinger, lift up one of the 
corners of the microphone grommet and firmly (but 
gently) pull that corner until the seal comes away 
from the cavity.

microphone 

grommet

Summary of Contents for TM9315

Page 1: ...TM9315 DMR Mobile Radio User s Guide MMB 00016 06 Issue 6 December 2017 ...

Page 2: ......

Page 3: ...call 33 Making an emergency call 34 Making an individual call 35 Making a preset call 35 Resending calls automatically 36 Sending a status message 37 Transmitting at low power 37 Using monitor and squelch override on analog channels 37 Bypassing the repeater on analog channels 38 Receiving a call 39 Using the radio in different repeater areas 39 Scanning a group of channels 40 Encryption 41 Locati...

Page 4: ...4 Contents About troubleshooting 50 Removing the microphone 50 General care 51 Tait Software Licence Agreement 52 Directive 1999 5 CE Declaration of Conformity 59 ...

Page 5: ...aws rules and regulations of the applicable jurisdictions Enquiries and comments If you have any enquiries regarding this document or any comments suggestions and notifications of errors please contact your regional Tait office Updates of manual and equipment In the interests of improving the performance reliability or servicing of the equipment Tait Limited reserves the right to update the equipm...

Page 6: ...ineer or disassemble the Object Code or in any other way convert the Object Code into a human readable form Environmental responsibilities Tait Limited is an environmentally responsible company which supports waste minimization material recovery and restrictions in the use of hazardous materials The European Union s Waste Electrical and Electronic Equipment WEEE Directive requires that this produc...

Page 7: ...u are fully aware of and can exercise control over your exposure to RF energy To prevent exceeding FCC RF exposure limits you must control the amount and duration of RF that you and other people are exposed to It is also important that you Do not remove the RF Exposure label from the radio Ensure this RF exposure information accompa nies the radio when it is transferred to other users Do not use t...

Page 8: ... electromagnetic energy as is sunlight and there are recommended levels of maximum RF exposure To control your exposure to RF and comply with the maximum exposure limits for occupational controlled environments follow these guidelines Do not talk transmit on the radio more than the rated transmit duty cycle This is important because the radio radiates more energy when it is transmitting than when ...

Page 9: ...I Institute of Electrical and Electronic Engineers IEEE C95 1 1992 Institute of Electrical and Electronic Engineers IEEE C95 1 1999 Edition European Directive 2004 40 EC on minimum health and safety requirements regarding the exposure of workers to the risks arising from phys ical agents electromagnetic fields This radio complies with the IEEE and ICNIRP exposure limits for occupational controlled...

Page 10: ... exposition au rayonnement RF professionnel et contrôlé aux cycles de marche de 50 en mode transmission et 50 en mode réception Radio frequency emissions limits in the USA Part 15 of the FCC Rules imposes RF emission limits on receivers This radio complies with Part 15 of the FCC Rules Operation is subject to the condition that this device does not cause harmful interference Radio frequency emissi...

Page 11: ...le 47 Subpart R deals with the use of frequencies in the 764 to 776MHz and 794 to 806MHz bands Low power channels This radio complies with 90 531 b 3 and 90 531 b 4 of 47 CFR These sections state that only low power transmission is permitted on the following channels Regional Planning channels as defined in 90 531 b 3 Itinerant channels as defined in 90 531 b 4 Use of encryption This radio complie...

Page 12: ...ons equipment is regulated by Directive 1999 5 EC also known as the Radio and Telecommunications Terminal Equipment R TTE directive The requirements of this directive include protection of health and safety of users as well as electromagnetic compatibility Intended purpose of product This product is an FM radio transceiver It is intended for radiocommunication in the Private Mobile Radio PMR or Pu...

Page 13: ...radio is transmitting Examples of electronic devices that may be affected by RF energy are aircraft electronic systems vehicular electronic systems such as fuel injec tion anti skid brakes and cruise control medical devices such as pacemakers and hearing aids medical equipment in hospitals or health care facilities Switch off the radio before boarding an aircraft Using your radio while in the air ...

Page 14: ...ions could cause serious injury or death Radio installation and operation in vehicles Warning Keep the radio away from airbags and airbag deployment areas Do not install charge or place a radio near such areas An activated airbag can propel a portable radio with sufficient force to cause serious injury to vehicle occupants An airbag may not perform to specification if obstructed by a radio Warning...

Page 15: ...72 245 EEC and its amendments The requirements of this directive cover the electromagnetic compatibility of electrical or electronic equipment fitted to automotive vehicles To meet the requirements of Directive 72 245 EEC and its amendments installation of this product in a vehicle must be performed according to the instructions provided by the vehicle manufacturer Notice Failure to install the pr...

Page 16: ...h radio surface temperatures Caution The bottom surface of the radio and the heatsink fins can become hot during prolonged operation Do not touch these parts of the radio EN 60950 requirements 25 watt mobiles This radio complies with the European Union standard EN 60950 when operated up to the rated 33 duty cycle of two minutes transmit and four minutes receive and with ambient temperatures of 30 ...

Page 17: ...as instruction in the proper use of the product This user s guide uses the following types of alert Warning This alert is used when there is a hazardous situation which if not avoided could result in death or serious injury Caution This alert is used when there is a hazardous situation which if not avoided could result in minor or moderate injury Notice This alert is used to highlight information ...

Page 18: ... Support website http support taitradio com Safety and Compliance Information supplied with each radio The same information is included in this user s guide Installation Guide covers installing TM9300 mobile radios microphones antennas emer gency switches and external alert devices Accessory installation instructions may be sup plied with an accessory ...

Page 19: ...ew of your DMR radio and describes the radio s controls and indicators This section covers About your DMR digital radio About the radio controls Understanding the radio display Understanding the radio indicators Using function keys to access frequently used fea tures ...

Page 20: ... Lack of static noise On digital networks there is no static noise even in low signal areas This lack of static is because your digital radio removes the noise from the call so that you hear only clear voice Coverage With digital networks a call remains clear and then drops off quickly at the border of a coverage area The reason for this is that a digital call is either received or it isn t With a...

Page 21: ...ups are talking and unmuted for members of your user group There are two muting controls that operate in your radio signaling mute squelch Signaling mute The radio s signaling mute only allows the radio to unmute if the incoming call carries the tones specific to your user group Your user group may use tones that are either audible subaudible or both Squelch The radio s squelch allows the radio to...

Page 22: ...ns are described in the following sections channel selection keys on off key volume control microphone socket PTT key press to talk red display speaker green orange microphone radio status LEDs function keys 3 and 4 function keys 1 and 2 Name Function PTT key Press and hold to transmit and release to listen Volume control Rotate to change the speaker volume On off key Turn the radio on or off with...

Page 23: ...all the current item in the scrolling list is a preset call in this example preset call 1 Antenna there is a fault with your antenna Check your antenna antenna type and cable connections Called party busy the called party is engaged on another call or does not accept your call Callback your call has reached the other party and they did not answer but their radio has stored a message to call you ba...

Page 24: ...e the outgoing transmission could not be encrypted due to an invalid or missing key Network your radio is currently operating on the trunking network indicated in this example network 1 Not available the requested function is not currently available No repeater detected there was no response from the repeater Out of fleet you have received a call from another party that is not part of your fleet O...

Page 25: ...ress the PTT key to return the call Talkgroup list the current item in the scrolling list is a scan group in this example scan group1 Site select a new control channel has been selected using the site select feature Call queued by system your call has been queued by the trunking system Called party unavailable the other party s radio is turned off or is out of range of the network Out of service y...

Page 26: ...s Color Meaning Red On your radio is transmitting Flashing your transmit timer is about to expire Green On Network channel the network is active Radio to radio channel the current channel is busy conventional Radio is on an active call trunked Flashing you have received a call or monitor is active conventional Orange On your radio is scanning a group of channels for activity or greatest signal str...

Page 27: ... have attempted is permitted Function activated A function has been turned on using a function key One short low pitched beep Function deactivated A function has been turned off using a function key One long low pitched beep Invalid keypress The action you have attempted is not permitted Transmission inhibited You have attempted to transmit but for some reason you cannot make a call at this time T...

Page 28: ... on your radio contact your radio provider Three long beeps Transmit timeout imminent Your transmit timer will expire and your current transmission will be terminated One short high pitched beep Radio is stunned The radio has been made inoperable by your service provider Two low pitched beeps Radio s temperature is high The radio s temperature is in the high temperature range but the radio will co...

Page 29: ...Operation 29 3 Operation This section describes the operation of the radio This section covers Turning the radio on and off Adjusting the speaker volume ...

Page 30: ...green and orange LEDs flash briefly and the radio gives two short beeps Adjusting the speaker volume Rotate the volume control clockwise to increase the speaker volume and counterclockwise to decrease the volume The raised dot indicates the current volume setting The volume control also changes the volume level of the radio s audible indicators ...

Page 31: ...ed key settings to allow the modes to be switched in both directions In conventional mode the function key LED is off This section covers Selecting a channel or group Making a call Making an emergency call Making an individual call Making a preset call Resending calls automatically Sending a status message Transmitting at low power Using monitor and squelch override on analog channels Bypassing th...

Page 32: ...channel or group A group is a collection of channels that are grouped together for either scanning or voting If you select a scan group or voting group the display will show the transmit channel or captured channel rather than the number of the scan or voting group The sections Using the radio in different repeater areas on page 39 and Scanning a group of channels on page 40 explain how your radio...

Page 33: ...ed time While the network is active green LED glows you can complete the call and start a new call If you are on a channel programmed for DMR or analog calls between radios without a radio network the green LED indicates activity on the channel i e whether someone is talking For all DMR calls over the network or radio to radio you will hear a go ahead double beep after pressing the PTT key if prog...

Page 34: ...and release the PTT key when you have finished talking While you are transmitting the red LED glows You cannot change channels while transmitting Limiting call time Your radio may limit the amount of time you can talk transmit continuously This is known as the transmit timer or time out timer and allows other radio users to make calls on that channel The radio warns you before the transmit timer e...

Page 35: ...then on Emergency mode may be programmed to end after a fixed period of time In this case there is no need to turn the radio off and then on in order to return the radio to normal operation Making an individual call This feature is available for DMR digital channels only To make a call to one person 1 Press the programmed function key This will send a call alert to the called radio 2 After the cal...

Page 36: ...attempt to make a call on a channel that is busy the radio can store and send the call once the channel is free The radio gives a low pitched beep if the channel is busy and then waits until the channel is free to retry the call A deferred calling time limit may have be configured Once the time limit has expired the radio will no longer attempt to retry the call To cancel a deferred call Press the...

Page 37: ...n low power transmit on or off for all channels 1 Press the function key programmed for low power transmit to transmit at low power on your current channel 2 Press the low power transmit function key again to turn low power transmit off Using monitor and squelch override on analog channels The monitor function allows you to override some or all of the radio s mutes and hear if there is any traffic...

Page 38: ...While squelch override is on the green LED flashes slowly 2 Press the monitor function key again to return the radio to a quiet state Squelch cannot be overridden when the radio is scanning Bypassing the repeater on analog channels For analog channels you can bypass the radio repeater and communicate directly with another radio This feature is known as repeater talkaround You can do this for examp...

Page 39: ...areas Your radio may have a group of channels programmed as a voting group The channels in the voting group all carry the same traffic but from different repeaters As your radio moves in and out of different repeater coverage areas the best communication channel is automatically selected for you to use until a better communications channel is selected This channel is known as the home channel and ...

Page 40: ...he radio stops on that channel The orange LED begins flashing the radio unmutes and you can hear the call Scanning resumes once the channel is no longer busy While scanning is active depending on how the radio has been programmed the display will show either the scan group number the captured channel the transmit channel The section Selecting a channel or group on page 32 explains how to select a ...

Page 41: ...m the scan group When the scan group is next selected or after the radio has been turned off and then on the deleted channel is again part of the scan group Alternatively the function key programmed for scanning may be programmed so that a short key press turns on scanning and a long key press activates nuisance delete Press and hold the function key programmed for scanning to remove the current c...

Page 42: ... key LED is on These features are controlled by software licenses SFE and may not be available with your radio Your radio must have trunking functionality programmed before it can operate in DMR or MPT trunked mode When the radio starts up in trunked mode both the Radio Unit ID and the Active Network ID are briefly displayed In cases where the radio has a 3 digit Radio Unit ID the first digit is d...

Page 43: ...med into a preset call entry This preset must be selected using the scroll keys before pressing the PTT to change the active network About emergency operation In an emergency you may be able to summon help by sending an emergency call After making the call your radio may be programmed to enter emergency mode While emergency mode is active your radio may cycle between receive and transmit so that y...

Page 44: ...cy mode using a hidden switch or panic button Once emergency mode is activated your radio makes an emergency call to your dispatcher or some other predetermined location The radio then enters emergency mode While emergency mode is active your radio may cycle between receive and transmit so that your dispatcher can hear any activity near the radio Cancelling emergency mode Reset the radio to normal...

Page 45: ...r Radio Unit ID of the caller will be displayed Where this ID is a 3 digit number the first digit and last two digits will alternately flash on the display Once the green LED glows the network is active and you can proceed with the call as follows 1 Hold the microphone about 2 inches 5cm from your mouth 2 Press and hold the PTT key to transmit 3 Speak clearly into the microphone and release the PT...

Page 46: ... do not disturb mode so that incoming calls can be ignored You can make outgoing calls in the usual way This mode can be controlled using a function key or by assigning a do not disturb trunking call string to a preset call entry selecting it using the scroll keys and activating it by pressing the PTT Using a function key 1 Press the function key programmed for do not disturb to activate the do no...

Page 47: ...a programmed function key A loneworker alarm is activated if there has been no user activity for a predetermined time When the predetermined time has expired an audible warning is given and you have a predetermined time to respond to the loneworker situation If you are unable to respond the radio enters emergency mode Turning loneworker monitoring on and off Press the function programmed for turni...

Page 48: ...dio will activate emergency mode Delaying the emergency action An additional emergency entry delay may be programmed which allows you to press the up or down key within a programmed time usually 10 seconds after the response time expires to delay the emergency action You now have the opportunity to turn the radio off and on to cancel the loneworker alarm The emergency action can be delayed only on...

Page 49: ...eshooting This section describes troubleshooting procedures and basic maintenance This section covers About troubleshooting When your radio won t turn on Identifying the radio s audible tones Removing the microphone General care ...

Page 50: ...e fuses in good condition Is the power cable securely connected to the vehi cle battery or power supply If all appears to be in order but your radio still fails to operate properly contact your radio provider for further assistance Identifying the radio s audible tones The radio s audible tones can help you identify a potential problem See Audible tones on page 27 Removing the microphone For infor...

Page 51: ... slide the grommet up the cable to reveal the microphone plug 4 Remove the plug from the microphone socket General care Your radio requires no regular maintenance other than ensuring that all the cables and connections are secure and that no damage has occurred to the antenna or wiring Notice To prevent permanent damage to the radio cover do not allow the radio to come into contact with detergents...

Page 52: ...ation that specifies technical and performance features and capabilities user operation and training manuals for the Software and all physical or electronic media upon which such information is provided Executable Code means Software in a form that can be run in a computer and typically refers to machine language which is comprised of native instructions the computer carries out in hardware Execut...

Page 53: ...ing to Licensee and of Licensee s use of the Software and Documentation Tait and Licensee enter into this Agreement in connection with Tait delivery of certain proprietary Software and or products containing embedded or pre loaded proprietary Software SECTION 3 GRANT OF LICENSE 3 1 Subject to the provisions of this Agreement and the payment of applicable license fees Tait grants to Licensee a pers...

Page 54: ...ation as it may reasonably require for the internal use of the Software 4 3 Unless otherwise authorized by Tait in writing Licensee will not and will not enable or allow any third party to i install a copy of the Software on more than one unit of a Designated Product or ii copy or transfer Software installed on one unit of a Designated Product to any other device Licensee may temporarily transfer ...

Page 55: ...se efforts will involve either replacing the media or attempting to correct significant demonstrable program or documentation errors or Security Vulnerabilities If Tait cannot correct the defect within a reasonable time then at Tait option Tait will replace the defective Software with functionally equivalent Software license to Licensee substitute Software which will accomplish the same objective ...

Page 56: ...to any third party nor permit any party to do so Licensee will on request make available evidence reasonably satisfactory to Tait demonstrating compliance with all the foregoing SECTION 8 TERM AND TERMINATION 8 1 Licensee s right to use the Software and Documentation will commence when the Designated Products are supplied by Tait to Licensee and will continue for the life of the Designated Product...

Page 57: ...encumber or sell its rights in any Software without prior notice to or consent of Licensee 11 4 GOVERNING LAW This Agreement shall be subject to and construed in accordance with New Zealand law and disputes between the parties concerning the provisions hereof shall be determined by the New Zealand Courts of Law Provided however Tait may at its election bring proceedings for breach of the terms her...

Page 58: ...t may replace the invalid or unenforceable provision with a valid and enforceable provision that achieves the original intent and economic effect of this Agreement 11 11 CONSUMER GUARANTEES Licensee acknowledges that the licenses supplied in terms of this agreement are supplied to Licensee in business and that the guarantees and other provisions of prevailing consumer protection legislation shall ...

Page 59: ...ase también www taitradio com eudoc fi Suomi Tait Limited vakuuttaa täten että TMBB1A TMBC0A TMBH5A TMBH7A tyyppinen laite on direktiivin 1999 5 EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden ehtojen mukainen Katso www taitradio com eudoc fr Français Par la présente Tait Limited déclare que les appareils TMBB1A TMBC0A TMBH5A TMBH7A sont conformes aux exigences essentielles et aux ...

Page 60: ...60 Directive 1999 5 CE Declaration of Conformity ...

Page 61: ......

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