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Tailwind E-Bikes User Manual
Important
Tailwind warranties against manufacturer defects for all
of our regular electric bikes and parts except accessories.
The warranty period begins on the delivery date within
twelve (12) months.
Any return should be done within thirty (30) days from the
date of purchase.
Please note this warranty only covers the initial purchaser
and DOES NOT cover accessories.
Validity
The warranty is valid only when:
a) The Product is purchased from Tailwind authorized
dealers or outlets.
b) The Product is NOT transferable to any third party
either in ownership or during the period of contract.
c) The model and serial label should not be defaced or
removed from the Product.
Exclusion
The warranty is not applicable to:
a) Damage or loss caused by modification, alteration, or
repair by any unauthorized party.
b) Damage or loss cause by mishandling by the customer
or person(s) with access to the product on the customer’s
premises.
c) Normal wear and tear.
d) Damage or loss caused by Acts of God or any other
causes beyond Tailwind’s control.
e) Damage or loss as a result of external bodies.
f) Damage or loss caused by another device that is
connected to the Product.
g) Damage resulting from accidents, misuse, abuse,
tampering, or failure of the customer to follow normal
operating procedures outlined in the user manual.
h) General maintenance and servicing.
Tailwind E-Bike Warranty
In the rare case that your E-Bike arrives and does not
work, the next course of action is repair or replacement
AT MANUFACTURER’S DECISION. In order to honor the
warranty the following must be followed:
• If your E-Bike is received with a defect, Tailwind will take
care of the shipping fees (at Tailwind’s instruction) and
immediately ship replacement equipment or repair the
equipment.
• If your E-Bike is in need of repairs, the owner must contact
Tailwind and will receive a Return Authorization (RA)
Number and all of the necessary information. Tailwind will
not accept returns without an RA.
• All returns must be properly packaged to prevent damage
during shipment. An explanation of the problem or damage
and a proof of purchase must be submitted with the return
which will be shipped by the owner.
• The RA number must be clearly visible.
• The owner will be responsible for insurance of the
merchandise (at owner’s cost) because Tailwind will not be
responsible for damages or losses during shipment.
WARRNATY
CERTIFICATE
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Summary of Contents for E-BIKE
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