FAQ
• If your phone can’t find EarGear, make sure the ears are on, and they have been charged!
Also make sure Bluetooth is ON and location permissions are enabled on your phone.
You don’t need to “Pair” it. Just run the app and follow the instructions there.
• Tilts are designed to work when the band is on your head.
• Is the band a little tight or loose? This and other things are covered in our EarGear
channel on
YouTube
(coming soon)
• If you have trouble with anything EarGear, please visit our
Telegram group
. We also
discuss new features and new gear that we are working on there too. You can also email
us at [email protected]
• All our tails and ears, as well as our apps, get updated regularly. Please make sure you
check for new firmware in the settings part of the app to get all the latest features.
Disclaimer
Please read the instructions for use above in full before using your Tail Company Gear. Not familiarising yourself with the proper method
of use could cause damage to the gear, or to yourself, or both. This text is also subject to change. An up-to-date version will form part
of the file available at
https://thetailcompany.com/eargear.pdf
or
https://thetailcompany.com/mitail.pdf
Support is also available on our
website, through the chat service, or on our Telegram group.
By using this item, you hereby acknowledge that you have read this disclaimer and that you understand and agree to abide by the terms
and conditions herein.
The Mechanical Tail Company Ltd accept no liability for damage, injury or legal responsibility incurred directly or indirectly from the
use of this product. This product is not a toy, and should not be used by children under the age of thirteen years without supervision by an
adult. Do not use the product if it appears damaged in any way.
Safety
Handle your EarGear or MiTail with care. They can be damaged, functionally impaired or broken if dropped, burned, punctured,
crushed, disassembled or if exposed to liquid, excessive heat or other environmental conditions. EarGear and MiTail should be kept out of
the reach of children and pets under 13 years of age when unsupervised.
Only use the supplied charging equipment for your Tail Company gear. Use of incorrect charging apparatus that does not meet
international standards can cause fire, electric shock, injury or damage to you or the gear or other property.
Do not charge EarGear or MiTail unattended. If at any time the items give off an odour, exude smoke, or show other signs of damage, stop
using the items immediately, and dispose of them in the correct manner.
Environmental Requirements
Operating temperature: -10 to 40 C / 14 to 104 F Charging temperature: 10 to 30 C / 50 to 86 F Storage temperature: 0 to 30 C / 32 to 86 F
