Page 27
Tadpole Hot Tub Owner’s Manual — January 24, 2003
TROUBLESHOOTING GUIDE
The following guide was prepared to assist you in
solving simple problems with your hot tub. If the
problem with your hot tub cannot be solved after
following these procedures, please contact your
authorized Tadpole Portable Hot Tub Dealer.
PROBLEM:
Control Panel displays an error mes-
sage such as one of the following:
"
OHH
", "
OH5
",
"
ICE
", "
SnA
", "
Snb
", "
Sn5
", "
HFL
", "
LF
", "
drY
" or "
dr
".
Cause:
For causes and solutions, see “Diagnostic
Messages" under "OPERATION" in this Owner's
Manual for the Control System installed on your hot
tub.
PROBLEM:
Control Pad and hot tub equipment
do not operate.
Cause: 1.
No electrical power to hot tub.
Solution:
A. Reset or turn on the GFCI circuit breaker.
B. Have a qualified electrician check your electrical
service.
Cause: 2.
The 30-Amp (20-Amp on Standard Control
System/BULF20) fuse in the Control System has
blown.
Solution:
Contact your authorized Tadpole Hot Tub
Dealer.
PROBLEM:
GFCI Breaker Repeatedly Trips.
Cause: 1.
Improper wiring to hot tub or GFCI breaker
is defective.
Solution:
Consult with electrician.
Cause: 2.
Defective component on hot tub.
Solution:
Contact your authorized Tadpole Hot tub
Dealer.
PROBLEM:
Hot Tub pump turns off during
operation.
Cause: 1.
Automatic timer has completed its 30 or
120 minute cycle.
Solution:
Turn on the pump at the Control Pad.
Cause: 2.
Pump has overheated due to vents in
equipment door being blocked.
Solution:
Clear items away from vents in equipment
door.
Cause: 3.
The pump motor is defective.
Solution:
Contact your authorized Tadpole Hot Tub-
Dealer.
PROBLEM:
Hot tub will not heat.
Cause: 1.
Thermostat on Control Pad has been
turned down.
Solution:
Adjust thermostat to desired temperature
setting.
Cause: 2.
High Limit sensor has tripped.
Solution:
Touch any button on the Control Pad to
reset High Limit.
Cause: 3.
Heating System is defective.
Solution:
Contact your authorized Tadpole Portable
Hot Tub Dealer.
PROBLEM:
Hot Tub Light does not work.
Cause: 1.
Light bulb has burned out.
Solution:
See "Light Bulb Replacement" in this
Owner's Manual.
Cause: 2.
Lighting System is defective.
Solution:
Contact your authorized Tadpole Portable
Hot Tub Dealer.
PROBLEM:
Hot tub pump will not turn on,
creates burning smell when running, or makes
excessive noise when running.
Cause:
Pump motor is defective.
Solution:
Contact your authorized Tadpole Portable
Hot Tub Dealer.
PROBLEM:
Jets surge on and off.
Cause:
Water level in Hot Tub is too low.
Solution:
Adjust water level to any point between
the two water level indentation marks on the back
wall of the filter/skimmer cavity.
