24
Customer Service Toll Free
833.382.2845 (833.3
TACTILE
)
Table 1: Troubleshooting
Problem
Recommended Solution
Controller
unit does not
function, and
no LED lights
are blinking .
1 . Disconnect the power adapter from the back of the
controller unit and then reconnect . Ensure that the
power adapter is fully inserted in both the power inlet
on the back of the controller unit and the wall outlet .
Ensure the wall outlet is functioning . A green light will
illuminate on the power adapter if the wall outlet and
power adapter are functioning .
2 . Press the ON/OFF button .
Controller
unit does not
function, and
all LED lights
are blinking.
The controller unit detected the system’s pressure is too
high (most likely due to kinked tubing) .
• Power down the device and wait 5 minutes . If able,
disconnect the garment from the controller unit and
then reconnect again . Power up the device by pressing
the ON/OFF button . Restart the therapy session by
pressing the START/PAUSE button .
• Ensure the garment tubing is not kinked in any way, as
this is the most common reason for the problem .
• Do not stand on garment during treatment .
• To confirm proper functioning of the controller unit and
garment, you may take the garment off and lay it flat
on the floor, power up the device and press the START/
PAUSE button to begin a therapy session and confirm all
chambers sequentially inflate .
• Please call Customer Service
*
for assistance if you are
unable to resolve the problem .
CHAPTER 6
Troubleshooting and Specifications
If you experience a problem with the Entre system, refer to the
information in Table 1 for assistance . If the information in Table 1
does not help solve the problem, call Customer Service at
612 .355 .5100 or 833 .382 .2845 (833 .3
TACTILE
) (toll free, U .S . only) .
