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15. Information on the Use of Data
I. Data Collected
II. Use of the Data
III. Use of Service Providers
IV. Information on Products and New Developments
V. Right of Objection and Storage of Data
Contact Details of Data Protection Officer
It is very important to Taco and Glen Dimplex Deutschland GmbH (GDD)
that your data is handled correctly. We should therefore like to provide you
with information on the data collected when operating the System M and
what happens to this data. The contact details of the data officer at Glen
Dimplex Deutschland GmbH (GDD) are set out below, in case you have any
further questions.
In connection with the commissioning of the System M, we need your email
address and contact details in order to activate the heat pump system and
maintain it in future. If you would like to control the System M via your tablet
or smartphone, you need an app with personal access data. This app is
then linked to the System M by means of a unique ID number. Control
and operating data on heating performance is also collected in the heat
pump itself. This data always relates to the entire property (building) that is
supplied by the System M, even if several parties live in it. Each System M
has a unique ID number that is allocated to the respective contract.
Your contract data (address, contact details) is saved by GDD in order to
implement the contract according to the performance specification. System
M's control and operating data is evaluated together with the unique ID,
in order to optimize performance and show you, Taco and GDD statistical
analyses. Data on the climatic region in which the System M is installed
may also be included in the future for this purpose. The control and
operating data is also made available to our after-sales service in the event
of malfunctions or errors as well as for regular maintenance, so that this
can be performed as effectively as possible. The data is encrypted on all
transmission paths using state-of-the-art encryption methods.
Personal data required for maintenance purposes, such as your address,
contact details, and framework data on the contract, is made available to
after-sales service partners so that they can carry out maintenance and
repair services.
The control and operating data is evaluated and analysed by a service
provider; however, this service provider only receives pseudonymised data
that does not identify individual persons, but only the System M as such.
All service providers occupied with this data are bound by non-disclosure
agreements under data protection laws.
Taco and GDD will use your contact details on occasion to show you new
products and innovations relating to smart homes. If you would not like to
receive this information, please cross out this section, or send a message
to this effect to the data protection officer at GDD.
If you would not like to make available the above-mentioned data in
connection with the control and evaluation of the System M, you have the
option of objecting to the use of this data at any time. To do this, simply send
a message to the data protection officer at GDD, whose contact details are
set out below.
If the data described is not made available, this could result in restrictions to
the agreed services within the framework of the System M service package
(see System M service package contract documents).
The contract data together with the contact details will be stored for up to
ten years after the end of the contract, as prescribed by law. The System M
control and operating data will be anonymised after the end of the contract,
so that no link can be made with the contract any more. The data will then
be used purely for statistical analysis.
Glen Dimplex Deutschland GmbH
Am Goldenen Feld 18
95326 Kulmbach, Germany
Postfach 1280
95303 Kulmbach, Germany
Tel.: + 49 (0) 9221 / 709-100
Fax: + 49 (0) 9221 / 709-924339
Email: [email protected]