7
Troubleshooting—Tablo DVR and App Initial Set Up
Only 24 Hours of Guide Data Visible
The Live TV grid guide will always display
24 hours of guide data. To browse the full
14 days of guide data available, consult the
guide screens including TV shows, Movies,
and Sports.
Guide Data is Incorrect or Missing
For incorrect data or data missing from
specific channels, contact Tablo Support for
assistance. While we work to correct your
guide data problem, try entering a zip/postal
code from a neighboring area by selecting
‘edit location’ in the settings screen.
Video Playback is Loading
or Pausing Frequently
This is typically a home network
bandwidth issue. First, reduce the
Max Recording Quality
in the settings
screen. (Note: Changes to this setting will
apply immediately to live TV and then to all
future recordings.) If possible, connect your
playback device and/or Tablo via Ethernet
instead of WiFi to rule out potential WiFi
interference and/or network congestion.
Video Playback is Pixelated/Audio Drops Out
OTA antenna signal strength is inadequate
or reduced. Check your antenna’s
connection to Tablo and/or its position.
Run a new channel scan within settings
to determine current signal strength.
Recordings Incomplete or Failed
OTA antenna signal and/or external hard
drive were unavailable at the time of the
recording. Antenna and/or hard drive
may require attention.
Hard Drive Not Recognized
If you have connected a USB hard drive and
its details are not shown in your settings
screen AND/OR you have not received
a prompt to format it during the setup
process, try rebooting the Tablo using the
blue reset button on the back. If you still do
not receive a prompt to format the drive,
contact Tablo Support for assistance.
Tablo Shows
‘Your Router Requires Manual
Configuration’
When Tablo Connect is
Enabled in Settings
Consult
www.TabloTV.com/portforwarding
for additional instructions or contact Tablo
Support for assistance.
More detailed instructions, user manuals, and troubleshooting tips can be found online in the
Tablo Knowledge Base at
support.TabloTV.com
.
