Need help?
Visit
http://isp.t-mobile.com/support
or call T-Mobile customer service at
1-844-275-9310
.
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8.
Tips & tricks
Taking care of your SIM card
-
You should not remove your SIM card from the WiFi gateway unless asked to do so by T-Mobile customer service.
-
Keep your SIM card dry and clean
-
Avoid extreme temperatures and magnetic fields
-
Do not bend, cut, trim or modify the SIM card in any way.
-
Avoid touching the SIM card’s
gold contacts.
Get the best WiFi signal
Where you place the WiFi gateway can affect your wireless coverage. For the best WiFi performance, your WiFi gateway needs open
spaces, away from walls, obstructions and heavy-duty appliances or electronics.
Surf the Internet faster
Have you thought of changing your network frequency band to enjoy a faster connection? Your WiFi gateway is dual-band (2.4GHz &
5GHz), so
you’ll likely get better speed by switching to the 5GHz band instead of the mor
e commonly used and congested 2.4GHz band.
Make sure your 5GHz WiFi is active at
Basic > Network > WiFi
in the WiFi gateway
’s Web UI, and connect your WiFi device or computer to
the 5GHz band instead of 2.4GHz.
Network security
Your WiFi gateway is pre-set with the recommended WPA2 security type, but you should immediately change the default WiFi password, as
well as the Web UI login password. You can do so at
Expert > Network > WiFi
and
Expert > Device Settings > Administration
in the Web
UI. It
’s not recommended to change WiFi security type: WPA2 with AES is the most secure. And it’s
never recommended to disable WiFi
security (no security type), this means your network is open and anybody within range can connect by WiFi.
