Frequently Asked Questions
11
Problem
Suggested Solution
Cannot establish the Wi-
Fi connection between
your device and client
●
Refresh network list and select correct SSID
●
Refresh visible Wi-Fi networks from the client
smartphone or tablet
●
Device must be connected and the 2 LEDs in green
solid mode
●
Check the Help menu of the Application to verify the
exact status of the WiFi connection
The client connected to
the device cannot
access the Internet
●
Vehicle must be in an adequate cellular coverage
area
●
Device must be connected and the 2 LEDs in green
solid mode
●
Check the Help menu of the Application to verify the
exact status of the Cellular and WiFi connection
●
Check if device is properly plugged-in
●
Unplug the device for a few minutes, then replug it
Forgot the password
●
The password is also written on the card provided in
the device giftbox
●
If you changed the password and forgot the new
password, you need to reset the device to the factory
default settings
