T-Mobile MDA, User Manual

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Section 1, page 58
the date of the fi rst bill that contains the charge to notify us or you waive your
right to that charge. Please contact Customer Care at www.t-mobile.com , (800)
937-8997 or 611 from your Unit so that we can review your account. If you accept a
credit to resolve an issue, you agree the issue is fully resolved. We may require you
to describe the dispute in writing. Any written communications concerning charges
must be sent to: T-Mobile Consumer Relations, PO Box 37380, Albuquerque, NM
87176-7380. If we determine that you owe some or all of the amount in dispute, that
amount will be added to any current charges and must be paid by the date shown on
your bill. If we accept late or partial payments or payments marked “Paid in Full” or
similar notations, it will not waive any of our rights to collect all amounts that you owe
us and it will not be an accord and satisfaction. We may charge you a returned check
fee of up to $20 or such amount as may be permitted by law for any check returned
for insuffi cient funds and/or we may stop accepting check payments from you.
14. Taxes and Fees. We invoice you for taxes, fees and other charges (e.g. sales,
use, excise, public utility and other taxes) levied by or remitted directly to federal,
state or local authorities, or foreign governments imposed on you or us as a result
of providing the Service, your Unit or Other Services (“Taxes and Fees”). We will
determine, in our reasonable discretion, the Taxes and Fees you are responsible to
pay and the amount of those Taxes and Fees, which may change or increase at any
time without notice. If you claim a tax exemption, you must provide us with a valid
tax exempt document. Tax exemption only applies to Taxes and Fees incurred after
the date we receive the tax exempt document (you won’t receive credit for Taxes and
Fees you’ve already paid). We are required to use the residential or business street
address you provided, which must be within our licensed service area, to determine
certain Taxes and Fees. If you give us an address (such as a PO box) that is not a
recognized street address, you will be assigned a default location for Taxes and Fees
calculation, which may result in a higher or lower charge for certain Taxes and Fees
and you have 60 days from the date of the fi rst bill that contains disputed Taxes and
Fees to notify us or you waive your right to dispute those Taxes and Fees.
We may also bill you for: a) a regulatory and administrative fee to recover costs related
to federal and state mandates, including without limit fees or costs related to E-911,
local number portability and number pooling (the amount or method of calculation
may change at any time without notice to you) and b) Federal Universal Service Funds
(FUSF). The regulatory and administrative fee and FUSF are not taxes or government
required charges. We charge the FUSF based on a percentage of your wireless
service charges. A contribution factor provided by the Federal Communications
Commission (FCC)(which may change without notice) is one factor used to calculate
the percentage. We may impose the regulatory & administrative fee whether or not
all or some services are used, or available to you, or in your location.