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Appendix

Storage capacity (in-

cluding prompt texts)

Comfort Pro S:

Comfort Pro A IAB standard answering machine:

28 minutes

Comfort Pro A IAB 10: 6 hours

Comfort Pro A IAB 24: 6 hours

T-Comfort 930 DSL:

1 h

with Comfort Pro A IAB 16+: 4 h

Languages

German, English

Maximum message

length

Adjustable (per user)

Maximum recording

time

Adjustable (per user)

Call numbers

1 (per voicebox)

Welcoming texts

(per user)

Comfort Pro S:

T-Comfort 930 DSL:

with Comfort Pro A IAB 16+: 7

Summary of Contents for Comfort Pro A IAB

Page 1: ...Comfort Pro A IAB User Guide ...

Page 2: ......

Page 3: ...o A IAB 10 The Voice Menu User Guidance 10 Call Number and Time Stamp 11 Welcoming and Closing Texts 11 Customised Prompt Texts 11 Courtesy Service 12 Notification of Incoming Messages 12 E mail Notification of Incoming Messages 13 Notification Call 14 Secretarial Function 14 Forwarding to the Voicebox Secretary 14 ...

Page 4: ...ating Deactivating Your Voicebox 17 Call Number and Time Stamp On Off 17 Welcoming and Closing Texts 17 Listening to Repeating and Deleting Messages 18 Scrolling Between Messages 18 Pauses During Playback Fast forwarding and Rewinding 19 Calling a Caller Back 19 Forwarding a Message 20 Change Voicebox 20 Leaving a Message 21 Setting a Notification Call 21 ...

Page 5: ...l 21 ScopeofDelivery 22 InstallingtheMemoryCard 25 Safety Precautions 25 To install a memory card 26 Licensing theActivationProcedure 27 ConfigurationandAdministration 28 UsingComfortProAIAB 32 Preset Functions 32 Setting Functions 33 on the Terminal 34 ...

Page 6: ...ndsets 40 in the Telefonie Assistent Application 41 on Standard Terminals 41 Accessing and Editing Messages 42 on the System Telephones 42 on the Handsets 43 in the Telefonie Assistent Application 44 on Standard Terminals 45 Calling Your Voicebox from a Remote Terminal 46 using the Call Number of the Answering Machine 46 using the Call Number of Your Telephone 47 ...

Page 7: ...Menu of the Answering Machine 50 Menu 1 New messages 51 Menu 2 Existing messages 52 Menu 3 Central settings 53 Menu 4 Central welcoming texts 57 Menu 5 Changing a voicebox 58 Menu 6 Recording and sending a message 59 Appendix 60 Technical Data 60 Overview Voice Menu 64 ...

Page 8: ...6 ...

Page 9: ...unications The Comfort Pro A IAB programme provides you with an additional tool It enables you to administer voiceboxes and access and process messages from them You can use this tool not only as your personal call memory and task service but also as an electronic notebook message centre and informa tion distributor The answering machine is integrated into the communications system and al lows you...

Page 10: ...ce This user guide describes the Comfort Pro A IAB programme as an optional component of the Comfort Pro S T Comfort 930 DSL It is designed for users as well as system administrators The individual chapters contain background information and concrete oper ating instructions which will help you to work with the Comfort Pro A IAB pro gramme The graphic overview of the voice menus in the appendix to ...

Page 11: ... standard DTMF dual tone multifrequency terminals Most features provided by the Comfort Pro A IAB programme can be set di rectly on the terminals without the aid of a PC The configuration and admin istration of the programme are supported using the Comfort Pro S T Comfort 930 DSL s Web console and are explained in detail in the online help documentation A memory card is used for voice recordings T...

Page 12: ... User Guidance Internal and external users are guided acoustically through operation by prompt texts The prompts are tailored to the current user one who has a voicebox or any other caller connected to a voicebox and to the situation at hand Depending on the type of system terminals used and the features they are equipped with information regarding important features such as playback or message de...

Page 13: ...d The call number and the time stamp can be played back when you listen to messages on system terminals they can also be displayed Welcoming and Closing Texts The answering machine comes with standard texts All voicebox owners can also record personal texts for welcoming and saying goodbye to callers Customised Prompt Texts Users of a voicebox can edit i e record play correct or delete their perso...

Page 14: ...on can edit up to eight central welcoming texts for the answering machine The Courtesy Service function in conjunc tion with a voicebox can be practical if a destination in the Comfort Pro S T Comfort 930 DSL is configured as an enquiry station with a queue in which each caller can be lined up Depending on the number of calls in the queue and on how long the waiting time is a caller will subsequen...

Page 15: ...a special dialling tone instead of the normal dialling tone when the handset is lifted The arrival of voicebox messages on ISDN telephones is also supported by the service feature MWI with the Comfort Pro S T Comfort 930 DSL This pro cedure for signalling messages requires standardised ISDN telephones to be used Please refer to the manufacturer s user guide for details E mail Notification of Incom...

Page 16: ...ll number that is called when incoming messages arrive in the box In this case the message is not re corded by the voicebox Callers hear the welcoming text or the standard text for the secretarial func tion before being put through to the secretary On accepting calls the sec retary is directly connected to the callers and can speak with them Forwarding to the Voicebox Secretary N Note With a T Com...

Page 17: ...rm callers in the greeting that they can be connected to the secretary by pressing the star key Forward Message with Comment N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine The owner of a voicebox can add a comment to a message and forward it in ternally to the owner of another voicebox Remote Access a...

Page 18: ...y after time setting enables them to activate the two forwarding modes most frequently needed at the same time If call forwarding has not been activated for the call number assigned to the voicebox or if the specified destination is not the call number of the answering machine the voicebox will be switched to Off status The period of time after which the call forwading is activated is set for the ...

Page 19: ...ebox Voicebox owners can activate or deactivate their voice box at any time and also define the length of time available for recording individual messages Call Number and Time Stamp On Off Voicebox owners can switch the announcement of the caller s call number and of the date and time of each incoming message on and off Welcoming and Closing Texts Voicebox owners can select the welcoming and closi...

Page 20: ...essages in the box and delete the ones they have already listened to either all at once or one at a time Messages already listened to can be selectively accessed and replayed They can also listen to messages by pressing a programmed function key and accept a call while the caller is still recording his message on the voice box Scrolling Between Messages Voicebox owners can scroll through the messa...

Page 21: ...ller Back N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine Voicebox owners on a system terminal can also answer received messages directly To do this the messages must contain the caller s call number which can be dialled automatically or from the voicebox voice menu using a code The prerequisite for th...

Page 22: ...cebox owner and at the same time add a spoken comment to the message Change Voicebox N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine Every caller to a voicebox has the possibility of changing the current voice box The new voicebox is identified via its call number If the new voicebox is protected the c...

Page 23: ...l Voicebox owners can have the arrival of messages in their voiceboxes sig nalled on other terminals from where they can access their voiceboxes When owners dial in to their voiceboxes they will hear a message if they have activated a notification call This reminds them to deactivate the notification call if necessary Using the Answering Machine from a Remote Terminal Voicebox owners with the appr...

Page 24: ...DSL a CompactFlash card with 32 MByte of memory unprogrammed with a T Comfort 930 DSL including the extended answering machine Comfort Pro A 16 a CompactFlash card with 128 MByte of memory unprogrammed The prompt texts of the voice menus welcoming and closing texts and the received voicebox messages are stored on the memory card N Note In the case of a Comfort Pro S the Compact Flash card installe...

Page 25: ...ng machine Comfort Pro A IAB is available in various configura tion levels The packages vary according to the type and capacity of the mem ory card and number of supported voiceboxes Comfort Pro A IAB integrated standard answering machine of the Comfort Pro S uses two bidirectional channels is included in the delivery of the Comfort Pro S enables users to configure a voicebox maximum recording tim...

Page 26: ...ording time 1 hour Comfort Pro A IAB 16 the integrated answering machine of the T Comfort 930 DSL in its extended version 128 MBytes CompactFlash card uses four channels Licence for 16 voiceboxes maximum recording time 4 hours Comfort Pro A IAB 32 Upgrade as extended licence for Comfort Pro A IAB 16 of the T Comfort 930 DSL uses four channels Licence for 32 voiceboxes maximum recording time 4 hour...

Page 27: ... still no memory card available in the communications system Safety Precautions S Please note The memory card Compact Flash Card may only be installed by T Com service technicians authorised personnel because the slot for the card is located on the module board of the T Comfort 930 DSL S DANGER High voltage inside the device N Note T Com does not accept any liability for the correct functioning of...

Page 28: ...arge Static electricity can damage the memory card To avoid such damage the static electricity must be earthed from your body Work only in an anti static environment Use earthing underlays or anti static mats if possible 3 Insert the memory card in the base on the upper edge of the module board Inserting a Compact Flash card 4 Replace the housing cover 5 Insert the mains plug COMPACT FLASH ...

Page 29: ...he activation key for the Comfort Pro A IAB programme package This acti vates the package 2 Then save the Comfort Pro S T Comfort 930 DSL configuration The acti vation key is then also saved in the configuration file In the event of serv icing after resetting the system s hardware for example you can reimport this configuration file and the Comfort Pro A IAB programme package is then reactivated N...

Page 30: ...e it may be necessary to load the current voice file The voice files can be found on the Comfort Pro S T Comfort 930 DSL product CD N Note Further information regarding the update of the firmware and the configuration of the answering machine can be found in the online help documen tation To configure the answering machine 1 Select the optional component Comfort Pro A IAB Audiodatei in the SYS Con...

Page 31: ...their voiceboxes 5 Configure one or more voiceboxes for Comfort Pro S T Comfort 930 DSL users in the Comfort Pro A IAB Voiceboxes menu but only up to the maximum number of licensed voiceboxes Please refer to To administer voiceboxes starting on page 30 below You can set up the Courtesy Service as follows 1 Activate the feature for a configured user group or for an external call number for a user g...

Page 32: ...eboxes menu 4 Call this voicebox and configure one or several announcement texts up to eight are possible in the voice menu of the answering machine menu 4 Central welcoming texts N Note Detailed information regarding the settings in the Configurator menu can be found in the online help documentation To administer voiceboxes As an administrator you have full authorisation to manage the voiceboxes ...

Page 33: ...ivate the option Central welcome track changeable for a voi cebox allowing the user of this voicebox to configure and administer cen tral welcoming texts The Courtesy Service feature for the user group is actually activated in the Configurator in the menu User Manager User groups or in the menu PBX Configuration Call distribution You can reset the PIN for an existing voicebox This PIN is a secret ...

Page 34: ...r a terminal s call number calls which you do not or cannot accept are diverted to this box This chapter contains instructions on how to use the answering machine on your various terminals so that you can work with these voiceboxes Preset Functions Certain functions are preset by your system administrator when configuring your voicebox The PIN for your voicebox is set to 0000 The language used for...

Page 35: ...0 DSL You can change the message length i e the recording time per mes sage You can activate deactivate the entire voicebox or its individual functions such as the announcement call number time stamp secretarial func tion and PIN query You can use the answering machine to create and edit your own personal welcoming and closing texts for voicebox callers If you wish you can also reactivate the stan...

Page 36: ...r keys in order to set a function or to change menus and you can also record your personal texts here Use the star key to confirm the input of a string of digits Use the hash key to cancel an entry or to return to the next highest menu level 0 Enter 0 to repeat the last prompt If you don t make any inputs for a long time the connection to the answering machine will automatically end after a messag...

Page 37: ...on You can also individually set your voicebox via the Telefonie Assistent appli cation and thus overwrite some of the administrator s default settings Addi tionally in the Telefonie Assistent application you can edit welcoming and closing texts 1 On the Web console of the Comfort Pro S T Comfort 930 DSL open the Telefonie Assistent application 2 If the system administrator has assigned you severa...

Page 38: ...currently active time group In the Telefonie Assistent you can also save your announcement texts welcoming and closing text and the central welcoming text to a drive or data medium You can archive the stored files and restore them to the communications system via the SYS Configuration Components menu at a later stage so that you have a data backup in case the mem ory card needs to be exchanged or ...

Page 39: ...mmed see Programming a Function Key starting on page 47 You will hear a prompt advising you to enter a voicebox number 2 Enter the call number of the terminal whose voicebox messages you wish to access Confirm with the star key You cannot access the voicebox unless authorisation for Remote control has been activated 3 Enter your PIN after the prompt For a new voicebox the PIN is always preset to 0...

Page 40: ... pressing the 7 key on your terminal N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine from a telephone whose call number is assigned to your voicebox 1 Enter the internal call number your system administrator has configured for the answering machine 2 If the querying of a secret code is switched on the ...

Page 41: ...rson back immediately by pressing the 7 key on your terminal N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine If you are using the answering machine on a Comfort Pro S T Comfort 930 DSL system telephone you can also access your voicebox by entering Applications Voicebox in the Main menu see The Voice bo...

Page 42: ...n your voicebox this is signalled on the termi nals and in the Telefonie Assistent application in different ways You can also be informed of new messages in the voicebox by e mail if you have configured this function in the Telefonie Assistent application You will find information concerning in the online help on the System Telephones The LED of the Info key flashes the display will advise of a re...

Page 43: ...ival of new voicebox messages on standard terminals without a mes sage LED is signalled acoustically You hear a special dialling tone instead of the normal dialling tone when you lift the handset The notification of new voicebox messages on ISDN telephones is sup ported on the Comfort Pro S T Comfort 930 DSL by the MWI Message Wait ing Indication service feature The LED on a standardised ISDN tele...

Page 44: ...stened to yet are marked with a the most recent messages are at the top of the list 2 Select a message and press the OK key 3 You now have the following options Via Play you can listen to the message Delete deletes the message Via Dial you can call back the caller Via Phone book and 1ƒNew Entry you can add a caller to your tele phone book 2ƒAdd to edit all the details of an entry Save your entries...

Page 45: ...n terminate the connection to the voicebox by entering the code number procedure 77 all messages you have already listened to will keep the status new on the Handsets 1 Press the Menu softkey 2 Select the item Voicebox and confirm with the OK softkey You will see a list of incoming messages the most recent messages are at the top of the list 3 Select a message and confirm your choice with the OK s...

Page 46: ... DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine Info displays the caller s call number or user name as well as the time and date of the message t When listening to new messages you can terminate the connection to the voicebox by entering the code number procedure 77 all messages you have already listened to will keep the status ...

Page 47: ...call the caller back click on the caller s call number if this has been transmitted N Note Detailed information on working with the Telefo nie Assistent application can be found in the online help documentation on Standard Terminals Proceed as described in the sections entitled Calling Your Voicebox from an Internal Terminal on page 37 and Calling Your Voicebox from a Remote Terminal on page 46 ...

Page 48: ...er of the Answering Machine this call number is included in the incoming call distribution 1 Select the MSN or system access call number to which your system administrator has assigned the internal call number of the answering machine 2 Enter the internal call number of your voicebox that is the call number of the terminal which has been assigned to the voicebox Confirm your in put with the star k...

Page 49: ...y N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine 2 Enter your voicebox s secret code 3 For all further steps please follow the instructions given in the voice menu Programming a Function Key On a system terminal e g a Comfort Pro P 300 you can programme a func tion key to query your voicebox messages ...

Page 50: ...oicebox Confirm with Save and end the programming The Voicebox MenuCard After a voicebox has been configured for anComfort Pro S T Comfort 930 DSL user the Main menu is on the assigned system tele phone The new 9ƒApplications Voicebox menu will help you work with the answering machine The menu contains the following entries Voicebox mess This contains a list of incoming messages These can be edite...

Page 51: ... With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine Info displays the caller s call number and user name as well as the time and date of the message Call voicebox the voice menu You call your voicebox and then identify yourself with your secret code The answering machine will advise you whether there are any new...

Page 52: ... version Comfort Pro A IAB 16 of the answering machine You are acoustically guided through these menus by voicebox texts and on system terminals by LEDs and information on the display screen The voice menu is operated by using the number keypad and the star key and hash key of your telephone alternatively on system terminals you can also use menus which have been specially integrated and expanded ...

Page 53: ...ced providing you have set this in the 3ƒCentral settings menu and the information is available Here you can delete either individual or all the messages as well as immedi ately returning a call on a T Comfort 930 DSL only with version Comfort Pro A IAB 16 of the answering machine Example Listen to message 96 0000 2 5 4 You call the answering machine 96 The system asks you to enter your secret cod...

Page 54: ...r secret code You enter 0000 as your voicebox is new and you have not changed your secret code yet You hear that there is a new message While listen ing to the message you can return the call 7 N Note With a T Comfort 930 DSL you can carry out this example using the extended version of the Comfort Pro A IAB 16 integrated answering machine Menu 2 Existing messages In this menu you can listen to exi...

Page 55: ...he voicebox 96 and enter your secret code which you have in the meantime changed to 4321 Of the messages still present 2 you want to listen to the fifth one 8 5 and you confirm your input of the message number with the star key Menu 3 Central settings In this menu you can define which welcoming and closing texts are to be used for people who call your voicebox how messages are to be recorded in yo...

Page 56: ...sh to make another selection or record a new text continue by us ing the code numbers or wait until you hear the prompts in the voice menu Example 96 4321 3 2 8 9 You define that no closing text for your voicebox callers should be an nounced N Note The welcoming and closing texts that are set are valid for the time group that is active at that moment In the Telefonie Assistent application you can ...

Page 57: ...x on or off You can define a call number on which you are called on another terminal when a message arrives in your voicebox and can then activate the re spective function on or off If the notification call is activated the voicebox will set up an independent connection to the notification call number which has been configured Af ter accepting the call you can immediately start working with your v...

Page 58: ... for the secretarial func tion and no message is recorded in your voicebox The caller will hear Music on hold while the connection to the secretary is being set up Once the call has been accepted the caller is directly connected to the secretary and can speak to them Example 96 4321 3 8 2 You switch the secretarial function off the currently defined secretarial call number remains stored Callers c...

Page 59: ...r is not entered in the relevant blacklist Infor mation on authorisation user groups and blacklists can be found in the online help You can change your secret code Example 96 4321 3 9 You are prompted to enter your new secret code twice and the change is acknowledged If you forget your secret code your system administrator can reset it to its factory setting of 0000 Menu 4 Central welcoming texts ...

Page 60: ...on unless you have already logged in as an administrator Menu 5 Changing a voicebox In this menu you can change directly from your current voicebox to another voicebox N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine The change to another voicebox is only possible if it has the Remote control authorisat...

Page 61: ...e for another voicebox N Note With a T Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16 integrated answering machine You are now prompted to record the message and can then send it to the user of the other voicebox An announcement will inform you about the suc cess N Note You will find a table containing an overview of the voice menu structure at ...

Page 62: ... A IAB 10 4 Comfort Pro A IAB 24 4 T Comfort 930 DSL 1 1 x outgoing 1 x incoming with Comfort Pro A IAB 16 4 Number of voiceboxes Comfort Pro S Comfort Pro A IAB standard answering machine 1 Comfort Pro A IAB 10 10 Comfort Pro A IAB 24 24 T Comfort 930 DSL 10 with Comfort Pro A IAB 16 16 with Comfort Pro A IAB 32 Upgrade 32 ...

Page 63: ...t Pro A IAB 10 6 hours Comfort Pro A IAB 24 6 hours T Comfort 930 DSL 1 h with Comfort Pro A IAB 16 4 h Languages German English Maximum message length Adjustable per user Maximum recording time Adjustable per user Call numbers 1 per voicebox Welcoming texts per user Comfort Pro S 7 T Comfort 930 DSL 2 with Comfort Pro A IAB 16 7 ...

Page 64: ...es configurable via the Telefonie Assistent appli cation Notification call Yes Secretarial function Yes Listening to messages via PC Yes on a T Comfort 930 DSL only with Comfort Pro A IAB 16 Callback by means of a code Yes on a T Comfort 930 DSL only with Comfort Pro A IAB 16 Forwarding a message Yes on a T Comfort 930 DSL only with Comfort Pro A IAB 16 Change voicebox Yes on a T Comfort 930 DSL o...

Page 65: ...es Length of user PIN 6 digits Model Comfort Pro S Compact Flash Card pre installed on the basic module T Comfort 930 DSL CompactFlash Card in the scope of delivery Power supply Via the ITK System Comfort Pro S T Comfort 930 DSL Ambient conditions As for the ITK System Comfort Pro S T Comfort 930 DSL ...

Page 66: ...ext 2 Closing texts 1 4 Text 1 to text 4 8 Select text 9 No text 3 Settings 7 Notification calls 1 Change notification number 2 Notification call on off 8 Secretarial function 1 Change secretarial number 2 Secretarial function on off 9 PIN number Settings 1 Message length 60 sec specify 2 Message recording on off 3 Announcement of phone number on off 4 Announcement of date time on off 6 PIN query ...

Page 67: ...xts 5 Change voicebox 6 Record and send message 1 Previous message 2 Repeat message 3 Next message Current message without announcement 4 Rewind 5 seconds 5 Pause 6 Fast forward 5 seconds 7 Call back caller 77 Terminate connection to voicebox in 1 New messages 8 Specific message from 2 Existing messages 88 Send message 9 Delete message 99 Delete all messages In all menus Confirm entry Cancel actio...

Page 68: ...66 Appendix Notes ...

Page 69: ...67 Appendix Notes ...

Page 70: ...68 Appendix Notes ...

Page 71: ......

Page 72: ...As of 01 05 2007 Deutsche Telekom AG T Com Zentrum Endgeräte Postfach 20 00 53105 Bonn ...

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