29/04/2022
xROBOPCZ22 & xROBOPMZ50
45
Frequently Asked Questions
9.1 Does it capture in rain, fog or snow?
Anything that prevents a clear view of a vehicle registration plate will hinder the program’s ability
to obtain a successful result. This includes rain, fog, snow and other obstructions.
9.2 Can non-standard characters be recognised?
The camera does not look for or match to specific fonts. We expect characters to be regular
upright shapes rather than fancy/italic style.
9.3 Why do I get unexpected results?
Many factors affect recognition : partially obscured or background objects within an image can
appear to be legitimate characters detectable, anything that appears to be a character or impacts
on a character or it’s outline can produce a result.
Some owners of ‘private plates’ in the UK re-position mounting screws or deliberately change a
character’s shape to make their plate more desirable, in doing so, they make recognition harder.
9.4 What speed can vehicles travel?
The camera frame rate and shutter speed a major determining factor on the speed of the car and
if the camera can detect a number plate.
This can be adjusted in the camera settings to suit, however as default it is intended for slow
moving traffic that stays in the field of view for a reasonable amount of time to achieve this.
9.5 Where do I get support?
Customers buying via a reseller should contact that reseller/supplier in the first instance. All
resellers have agreed to provide end user customer support as part of their contract with us.
For customers buying online, free email support is available via a ticketing system at softcctv.com
... please quote your software key in any request you create, without this, support cannot be
provided.
