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User’s Manual - SM19202 Fast Poll Modem
Appendix D
RMA
Procedure
Before returning any Synxcom product, an RMA number must be obtained. Before asking for an
RMA number, ascertain that the product was purchased from Synxcom. If you bought the
product from a Distributor or Systems Integrator, the product should be returned to that vendor.
The most convenient method to obtain an RMA number for a product purchased from Synxcom
is to fill out and submit the RMA form on-line, or send an email to [email protected].
Information required must include:
Company name
Address (including any Mail Stop or specific delivery information)
Name, contact information, and e-mail address for the technical contact(s) at your company
If the above information is on your letterhead, that format is acceptable.
For each item you wish to return, please include:
The product model number (usually found on the serial number tag)
The serial number for each item you wish to return
A description of the problem you are encountering
The cause of the problem (if known)
A product support specialist may call to verify that the product is properly installed or may ask
you to perform tests to insure that the product has actually failed. After reviewing the problem,
Synxcom will assign an RMA number and you will be notified by email or FAX.
The product must be properly packed and returned to:
Synxcom Inc.
10 Lee
Irvine, CA 92620
Attn: Technical Support
The RMA number must be legibly displayed on the shipping carton. No RMAs will be
issued without a product review. Synxcom will not be responsible for any product
returned without an RMA number.
If you believe the product may be out of warranty, include a method of payment for repairs (either
a Purchase Order number or credit card number), card holder name, date of expiration on the
RMA request. Repairs currently require 5 working days and are returned UPS second day air.
Contact us by e-mail
or Fax: (949) 872-2889 if you should have any
questions.
