Synway SMG-C Series User Manual Download Page 10 | Manualshive

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Synway SMG-C Series User Manual Download Page 10

Synway Information Engineering Co., Ltd

SMG-C Series Analog Gateway User Manual (Version 1.7.1)

Page 5

Flow Control Unsupported

Button

Description

Reset Button

Restore the gateway to factory settings.

LED

Description

Power Indicator

Indicates the power state. It lights up when the gateway starts up with the power

cord well connected

Run Indicator

Indicates the running status. For more details, refer to

Alarm Indicator

Alarms the device malfunction. For more details, refer to

.

Link Indicator

The green LED, indicating the network connection status.

ACT Indicator

The orange LED, whose flashing tells data are being transmitted.

Channel Indicator

FXS and FXO channels are respectively marked by green and red LED after power

on.

1.

When the channel is idle, the LED Lights up;

2.

When the channel is off-hook, the LED flashes slowly;

3.

When the channel is ringing, the LED flashes fast.

For other hardware parameters, refer to

Appendix A Technical Specifications

.

1.4 Alarm Info

The SMG-C analog gateway is equipped with two indicators denoting the system’s running status:
Run Indicator (green LED) and Alarm Indicator (red LED). The table below explains the states and
meanings of the two indicators.

LED

State

Description

Go out

System is not yet started.

Light up and flash fast

System is starting.

Run Indicator

Flash slowly

System is normal.

Go out

System is normal.

Light up

Upon startup: System is normal.

In runtime: System is abnormal.

Alarm Indicator

Flash

System is abnormal.

Note:



The startup process consists of two stages: System Booting and Gateway Service

Startup. The system booting costs about 1 minute and once it succeeds, both the run
indicator and the alarm indicator light up. Then after the gateway service is successfully
started and the device begins to work normally, the run indicator flashes and the alarm
indicator goes out.



During runtime, if the alarm indicator lights up or flashes, it indicates that the device goes
abnormal. If you cannot figure out and solve the problem by yourself, please contact our
technicians for help. Go to

Appendix C Technical/sales Support

to find the contact way.

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Summary of Contents for SMG-C Series

Page 1: ...Synway SMG C Series Analog Gateway SMG1004C SMG1008C SMG1016C SMG1032C Analog Gateway Version 1 7 1 Synway Information Engineering Co Ltd www synway net...

Page 2: ...1 System Info 11 3 2 2 Channel State 12 3 2 3 Call Count 13 3 2 4 SIP Message Count 14 3 3 Quick Config 14 3 4 VoIP Settings 16 3 4 1 SIP 18 3 4 2 SIP Compatibility 19 3 4 3 SIP Station 22 3 4 4 SIP S...

Page 3: ...CallerID 80 3 8 4 Tel to IP CalleeID 83 3 9 System Tools 84 3 9 1 Management 85 3 9 2 Configuration File 87 3 9 3 Network 88 3 9 4 Upgrade 89 3 9 5 Signaling Capture 91 3 9 6 Data Recording 92 3 9 7...

Page 4: ...on Engineering Co Ltd hereinafter referred to as Synway Synway reserves all rights to modify this document without prior notice Please contact Synway for the latest version of this document before pla...

Page 5: ...g Gateway User Manual Version 1 7 1 Page iv Revision History Version Date Comments Version 1 7 0 2017 03 Initial publication Version 1 7 1 2017 05 New revision Note Please visit our website http www s...

Page 6: ...s IP call centers and multi branch agencies 1 1 Typical Application Figure 1 1 Typical Application for SMG C Series Gateway 1 2 Feature List Basic Features Description TDM Call Call initiated from TDM...

Page 7: ...during power outage Communication without Network Automatically routes a call to the proper port according to the configuration in case of network failure or call timeout Send Polarity Reversal Signa...

Page 8: ...re Upgrade Support of user interface gateway service kernel and firmware upgrades based on WEB Tracking Test Support of Ping and Tracert tests based on WEB SysLog Type Three options available ERROR WA...

Page 9: ...Type RJ 45 Bandwidth 10 100Mbps Self Adaptive Bandwidth Supported LAN Auto MDI MDIX Supported Amount 4 8 16 32 Type RJ 11 Maximum Transmission Distance 1500m FXS FXO Charge Mode Negative Anti billing...

Page 10: ...al Specifications 1 4 Alarm Info The SMG C analog gateway is equipped with two indicators denoting the system s running status Run Indicator green LED and Alarm Indicator red LED The table below expla...

Page 11: ...rt port with green LED flashing These series products provide RJ11 interfaces You can use a common telephone line directly or construct a telephone line by yourself according to Figure 2 1 Note that o...

Page 12: ...and click the Add New button to add a new routing rule Refer to 3 7 3 Tel IP for detailed instructions Select the port group created in Step2 as Source Port Group and fill in Destination IP and Desti...

Page 13: ...enable the call waiting feature Then the corresponding FXS port while in conversation can accept another call from IP and keep it in the waiting state Once the current conversation is finished and th...

Page 14: ...oup consisting of more than one port Refer to 3 6 1 FXS for detailed instructions Special Instructions The chassis of the SMG C analog gateway must be grounded for safety reasons according to standard...

Page 15: ...nter the login interface See Figure 3 1 Figure 3 1 Login Interface The gateway only serves one user whose original username and password are both admin You can change the username and the password via...

Page 16: ...o 3 2 1 System Info Figure 3 4 System Info Interface See Figure 3 4 for the system info interface You can click Refresh to obtain the latest system information The table below explains the items shown...

Page 17: ...Num Unique serial number of an SMG C analog gateway U boot Current version of Uboot Kernel Current version of the system kernel on the gateway Product Type The type of current analog gateway 3 2 2 Cha...

Page 18: ...rface See Figure 3 6 for the call count Interface The above list shows the detailed information about all the calls counted from the startup of the gateway service to the latest open or refresh of thi...

Page 19: ...startup of the gateway service to the latest open or refresh of the interface Click Refresh to refresh the count of SIP messages or click Clear to clear the current count of SIP messages 3 3 Quick Co...

Page 20: ...red to fill with the information about the registrar if the gateway must be registered After configuration click Back to go back to the Network Settings interface click Next to enter the FXS Settings...

Page 21: ...er the Quick Config Completion interface See Figure 3 13 Figure 3 12 FXO Settings Interface Figure 3 13 Quick Config Completion Interface Click Back to go back to the FXS Settings interface click Fini...

Page 22: ...7 1 Page 17 with SIP Station is to set the basic information of the SIP station SIP Server is to set the basic information of the SIP server NAT Setting is used to configure the parameters for NAT an...

Page 23: ...settings asking you to restart the system do it immediately to apply the changes Refer to 3 9 17 Restart for detailed instructions The table below explains the items shown in Figure 3 15 Item Descrip...

Page 24: ...P registry Once the registry is overdue the gateway should be registered again This configuration item is valid only when Register Gateway is set to Yes Range of value 10 3600 calculated by s with the...

Page 25: ...Synway Information Engineering Co Ltd SMG C Series Analog Gateway User Manual Version 1 7 1 Page 20...

Page 26: ...nd Search Idle FXO Channel The default value is Match Port Number Call Flash Mode There are two optional ways to deal with call flash Internal Handling and Platform to Handle SIP Info The default valu...

Page 27: ...re ACK Once this feature is enabled the gateway is not necessary to wait for the ACK message after sending the 200OK message to establish a call By default it is disabled User defined SIP Code Once th...

Page 28: ...gateway Bound Port The FXO port which is bound to the SIP station Description It is user defined with the default value of default Batch Setting Used to set multiple SIP stations at the same time Afte...

Page 29: ...he selected items and check the unselected To clear all SIP stations at a time click the Clear All button in Figure 3 19 3 4 4 SIP Server The gateway supports the multi registrar server feature Enable...

Page 30: ...to 8 SIP servers Description More information about each SIP server with the default value of default After configuration click Save to save the above settings into the gateway or click Cancel to can...

Page 31: ...select all available items on the current page Uncheck All means to cancel all selections on the current page Inverse means to uncheck the selected items and check the unselected To clear all SIP serv...

Page 32: ...rface The table below explains the items shown in Figure 3 25 Item Description Auto Nat Sets whether to enable the Auto Nat feature Three options are available DisableAutoNat Enable PMP and Enable UPN...

Page 33: ...ontact IP The IP filled in here will be used in the Contact field of the SIP message Mapping SDP IP The IP filled in here will be used in the SDP field of the SIP message Rport When this feature is en...

Page 34: ...tore the configurations If a dialog box pops up after you save your settings asking you to restart the system do it immediately to apply the changes Refer to 3 9 17 Restart for detailed instructions T...

Page 35: ...means a lower jitter processing capability but as well as a decreased voice delay Range of value 20 200 calculated by ms with the default value of 20 Note This is only valid if the Jitter Mode is set...

Page 36: ...60 13 3 15 2 3 5 Advanced Settings Advanced Settings includes fourteen parts FXS FXO Tone Detector Tone Generator DTMF Ringing Scheme Fax Function Key Dialing Rule Dialing Timeout Cue Tone Color Ring...

Page 37: ...ed Settings 3 5 1 FXS Figure 3 28 FXS Configuration Interface See Figure 3 28 for the FXS configuration interface The table below explains the items shown in the above figure Item Description Hook fla...

Page 38: ...or after the 1 st Ring The default value is after 1st Ring Send Polarity Reversal Signal Once this feature is enabled the gateway will send the polarity reversal signal to a corresponding FXS channel...

Page 39: ...XO Figure 3 29 FXO Configuration Interface The table below explains the particular configuration items for FXO Item Description Calling Party Detection Time The maximum waiting time for the detection...

Page 40: ...a and NIT Japan with the default value of GR 30 FSK Detection Parameters Sets the configuration mode of the FSK parameters two options available Default and Manual with the default value of Default In...

Page 41: ...ll the remote end via an FXO port By default this feature is disabled Delay to Send 200 OK to IP Side Once this feature is enabled the gateway will delay to send 200 OK message to the IP side The defa...

Page 42: ...eces of tone parameters on the gateway which you can modify or delete according to your actual requirement Click Modify in Figure 3 30 to modify the tone parameter See Figure 3 31 for the tone paramet...

Page 43: ...of value 18 11 calculated by dB The default value is 0 To delete a piece of tone check the checkbox before the corresponding index in Figure 3 30 and click the Delete button Check All means to select...

Page 44: ...ue 96 1 The default value is 45 Maximum Threshold of Signal Twist Set the maximum threshold of the DTMF signal twist Range of value 0 12 The default value is 3 Input Signal Gain Set the input gain of...

Page 45: ...OFF Set the duration of the DTMF signal at OFF state Range of value 0 16383 calculated by ms with the default value of 32 After configuration click Save to save your settings into the gateway If a dia...

Page 46: ...Y M N in which the number 1 or 2 denotes one group or two groups X M denote the duration at on state while Y N denote the duration at off state Note The duration at ON or OFF cannot be greater than 12...

Page 47: ...setting is Use Original Voice Port T38 Version Version of T 38 which is defined by ITU T T38 Negotiation The Negotiation mode of T 38 providing two options Initiate Negotiation as Fax Sender and Initi...

Page 48: ...e The table below explains the configuration item in the above figure Item Description Pass through Payload RTP Payload under the pass through fax mode Range of value 96 127 with the default value of...

Page 49: ...successful When the Blind Transfer feature is enabled set a corresponding function key in the box behind After you transfer a call by rapidly clapping on the hook switch dial the set function key for...

Page 50: ...New button on the bottom right corner See Figure 3 40 for the dialing rule adding interface Figure 3 40 Add New Dialing Rule The table below explains the items shown in Figure 3 40 Item Description In...

Page 51: ...n these two numbers is used to separate numbers or number ranges representing alternatives Only represents symbol Only set it at the beginning of the string representing symbol There are 19 dialing ru...

Page 52: ...dify in Figure 3 39 to modify the dialing rules See Figure 3 41 for the dialing rule modification interface The configuration items on this interface are the same as those on the Add New Dialing Rule...

Page 53: ...ue of 6 In case your dialing rules do not include the call will fail if there is no digit dialed or no dialing rule matched during this interval in case your dialing rules include the gateway will wai...

Page 54: ...e the above settings into the gateway or click Close to cancel the settings 3 5 11 Cue Tone Figure 3 45 Cue Tone Interface See Figure 3 45 for the Cue Tone interface The table below explains the items...

Page 55: ...e required color ring file to the gateway Figure 3 47 Color Ring Upload Interface The table below explains the items shown above Item Description Index The unique index of each color ring to be upload...

Page 56: ...elect all available items on the current page Uncheck All means to cancel all selections on the current page Inverse means to uncheck the selected items and check the unselected To clear all color rin...

Page 57: ...3 5 14 Action URL Figure 3 51 Channel State Report Settings Interface See Figure 3 51 for the Action URL interface which is used to designate the server patch to report the on hook or off hook state...

Page 58: ...3 6 1 FXS Figure 3 53 FXS Settings Interface See Figure 3 53 for the FXS settings interface The list in the above figure shows the feature and properties of each FXS port Click Modify in Figure 3 53 t...

Page 59: ...ual Version 1 7 1 Page 54 Figure 3 54 FXS Modification The table below explains the configuration items on the FXS modification interface Item Description Port Serial number of the FXS port on the dev...

Page 60: ...e port group is registered the displayname in the sent SIP message will be the display name set by the port group if the whole gateway is registered the displayname in the sent SIP message will be the...

Page 61: ...d become valid This item is valid only when Call Forward is set to Enable FWD Num The number to which the incoming IP call is forwarded If the Call Forward feature is enabled this item can not be left...

Page 62: ...MG C Series Analog Gateway User Manual Version 1 7 1 Page 57 Figure 3 55 FXS Batch Modification Some configuration items on this interface are the same as those on the FXS Modification Interface The o...

Page 63: ...size of the SIP account in the batch setting Authentication Password Batch Rule The rule for batch setting the authentication password including Increase and Decrease two options Authentication Passwo...

Page 64: ...ings interface Figure 3 56 shows Unregistered when this item is set to Yes the item Reg Status shows Failed or Registered SIP Account Registration account of an FXO port The default SIP account is 80X...

Page 65: ...peech prompt Please dial the extension number If you fail to input the correct target station number before IVR finishes the third repeat of the prompt the FXO will hang up the call automatically othe...

Page 66: ...dification Some configuration items on this interface are the same as those on the FXO Modification Interface The others are described in the table below Item Description Starting Port The starting se...

Page 67: ...sword Batch Step Size Sets the increase or decrease step size of the authentication password in the batch setting Authentication Username Batch Rule The rule for batch setting the authentication usern...

Page 68: ...Limit on a Single Call Sets whether to enable the time limit on a single call Max Call Time Sets the maximum time length of a call Time Limit on Total Calls Sets whether to enable the time limit on a...

Page 69: ...port group can be added by the Add New button on the bottom right corner of the above list See Figure 3 62 for the port group adding interface Note that a port which has been occupied by one port gro...

Page 70: ...d to register the port to the SIP server when IMS network is enabled Note This item appears only when IMS Network or Multi Registrar Server is enabled Server Index The index of the sip server which wi...

Page 71: ...rch repeatedly until finding a port which is allowed to enter the call waiting state Group Ringing Ring all the idle FXS ports in this port group Ringing by Turns Ring the ports in this port group acc...

Page 72: ...S ports on the current page Click Modify at the end of the list in Port Group Settings Interface to modify the properties of a port group See Figure 3 63 for the port group modification interface The...

Page 73: ...log Gateway User Manual Version 1 7 1 Page 68 3 6 5 Advanced FXO Settings Figure 3 64 Advanced FXO Settings Interface See Figure 3 64 for the Advanced FXO Settings interface The table below explains t...

Page 74: ...O incoming calls Processing Mode Sets the processing mode for the blacklist including two options Hang up after pick up and Hang up after ringing The default value is Hang up after pick up Hang up Del...

Page 75: ...t be routed to this TEL IP routing After configuration click Save to save the above settings into the gateway 3 7 2 IP to Tel Figure 3 67 IP Tel Routing Rule Configuration Interface Standard See Figu...

Page 76: ...call will be routed to can be set via the item SIP Account on the FXS or FXO Settings interface In such case the configuration item Call Destination goes invalid and shows Route by Number on the routi...

Page 77: ...erface Character 3 7 3 Tel to IP Figure 3 71 Tel IP Routing Rule Configuration Interface Standard See Figure 3 71 for the Tel IP routing rule configuration interface By default there is no available r...

Page 78: ...x A string of characters at the beginning of the caller called party number It can be a specific string consisting of digits 0 9 or characters ranges defined by represents a character within the range...

Page 79: ...the Add New Routing Rule Tel IP interface Note that the item Index cannot be modified To delete a routing rule check the checkbox before the corresponding index in Figure 3 73 and click the Delete but...

Page 80: ...anipulation Interface Standard See Figure 3 76 for the IP Tel CallerID manipulation interface under the Standard mode A new number manipulation rule can be added by the Add New button on the bottom ri...

Page 81: ...lation rule which denotes its priority A number manipulation rule with a smaller index value has a higher priority If a call matches several number manipulation rules it will be processed according to...

Page 82: ...t The amount of digits to be deleted from the right end of the number If the value of this item exceeds the length of the current number the whole number will be deleted The default value is 0 Reserve...

Page 83: ...all available items on the current page Uncheck All means to cancel all selections on the current page Inverse means to uncheck the selected items and check the unselected To clear all number manipul...

Page 84: ...r manipulation process for IP Tel CalleeID is almost the same as that for IP Tel CallerID only the number to be manipulated changes from CallerID to CalleeID See Figure 3 81 for IP Tel CalleeID manipu...

Page 85: ...lation rule can be added by the Add New button on the bottom right corner of the list in the above figure See Figure 3 83 for the Tel IP CallerID manipulation rule adding interface You may use the def...

Page 86: ...ed from the left end of the number If the value of this item exceeds the length of the current number the whole number will be deleted The default value is 0 Stripped Digits from Right The amount of d...

Page 87: ...all available items on the current page Uncheck All means to cancel all selections on the current page Inverse means to uncheck the selected items and check the unselected To clear all number manipul...

Page 88: ...lation process for Tel IP CalleeID is almost the same as that for Tel IP CallerID only the number to be manipulated changes from CallerID to CalleeID See Figure 3 86 Figure 3 87 for the Tel IP CalleeI...

Page 89: ...ersion 1 7 1 Page 84 Figure 3 87 Tel IP CalleeID Manipulation Interface Character 3 9 System Tools System Tools is mainly for gateway maintenance It provides such features as IP modification data back...

Page 90: ...s are allowed You can set an IP whitelist to allow all IPs within it to access the gateway freely Also can set an IP blacklist to forbid all IPs within it to access the gateway SYSLOG Sets whether to...

Page 91: ...P is enabled NTP Server Address Sets the Server address for NTP time synchronization By default the address is time nist gov Synchronizing Cycle Sets the cycle for NTP time synchronization calculated...

Page 92: ...nd ShConfig ini You can check and modify the items in these configuration files through this interface Configurations about the gateway server such as route rules number manipulation and so on are inc...

Page 93: ...n be configured with network type IP address subnet mask default gateway and DNS server Network Type has three options Static DHCP and PPPoE If PPPoE is used it is necessary to enter the username and...

Page 94: ...3 92 for the upgrade interface where you can upgrade the WEB gateway service kernel and firmware to new versions Select the upgrade package tar gz The gateway will do MD5 verification before upgradin...

Page 95: ...r Manual Version 1 7 1 Page 90 Figure 3 93 File Uploading Interface After a successful uploading of the file the gateway will start to upgrade the system See Figure 3 94 and you can learn the detailed...

Page 96: ...ing Interface Note that clicking Reset can only delete the selected update file but not cancel the operation of Update Note Please contact our technicians if you need to downgrade the gateway to an ol...

Page 97: ...ure the data on all kinds of network cards including eth0 lo local loopback and veth0 virtual network card otherwise it will only capture the data on eth0 Click Start to start capturing packets Click...

Page 98: ...ck the checkbox before Enable Call Log to enable the call log feature including Call Log and SIP Log Call from IP Channel displays the call log information generated on all IP channels and Call from P...

Page 99: ...Upload Figure 3 100 Backup Upload Interface See Figure 3 100 for the backup and upload interface To back up the configuration file to your PC just click Backup To upload a configuration file select it...

Page 100: ...e 3 102 Configuration File Uploading Interface 3 9 10 Factory Reset Figure 3 103 Factory Reset Interface See Figure 3 103 for the factory reset interface Click Reset to restore all configurations on t...

Page 101: ...during the set time if not it is considered that the gateway service has been disconnected It is calculated by s with the value range of 20 120s and the default value of 60s 3 9 12 Centralized Manage...

Page 102: ...ted Working Status The status of the connection between the gateway and the centralized management server This item is valid only when DCMS is selected Centralized Management Protocol Set the centrali...

Page 103: ...ntrol Command interface Note that the item Index cannot be modified Figure 3 108 Access Control Command Modification Interface To delete an Access Control Command check the checkbox before the corresp...

Page 104: ...hown in the above figure Item Description Destination Address Destination IP address or domain name on which the Ping test is executed Ping Count The number of times that the Ping test should be execu...

Page 105: ...ve figure Item Description Source IP Address Source IP address where the Tracert test is initiated Destination Address Destination IP address on which the Tracert test is executed Maximum Jumps Maximu...

Page 106: ...ame and password and then confirm the new password After configuration click Save to apply the new username and password or click Reset to restore the configurations After changing the username and pa...

Page 107: ...Port Amount 4 8 16 32 Type RJ11 Maximum transmission distance 5000m Impedance Telephone line impedance Compliant with the national standard impedance for three component network Console Port Amount 1...

Page 108: ...g rule configuration interface Fill in Source IP with the gateway s IP address e g 192 168 1 101 and select a port group e g Port Group 2 as Destination Port Group to be called Then if the IP end of t...

Page 109: ...n the minimum timeout 15s for each port in the ringing queue the maximum number of ports for ringing by turns is 12 For example if you set Timeout for Ringing by Turns to 20s the maximum number of por...

Page 110: ...Synway Information Engineering Co Ltd SMG C Series Analog Gateway User Manual Version 1 7 1 Page 105 Refer to Q2 in this chapter for detailed information...

Page 111: ...y Information Engineering Co Ltd http www synway net 9F Synway D R Center No 3756 Nanhuan Road Binjiang District Hangzhou P R China 310053 Tel 86 571 88860561 Fax 86 571 88850923 Wechat QR Code Scan t...

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