3.2 Channel State
Figure 3-3 Channel State Interface
See Figure 3-3 for the channel state interface. The above list shows the operating states of all
recording channels. Each channel supports customer and station information inquiry as well as
real-time monitoring. The table below explains the query items in Figure 3-3.
Item
Descriptions
Monitor
The icon
appearing in the
Monitor
column indicates that the channel is
recording. Click it and you can monitor the call on this channel in real time. For
detailed operations, refer to
Ch No.
Logical channel number in the recording server.
Voltage
Line voltage on the corresponding channel.
State
Channel state. Each channel has 4 states (see Figure 3-3):
Idle
,
pickup
,
ringing
,
off-line
.
Remote Phone
The number of the remote phone in conversation with the monitoring end. If this
number and its corresponding customer information exist in the database, click it
and you can see the customer information (See Figure 3-4). For instructions about
adding or modifying customer information, refer to
DTMF
DTMF digits pressed on the remote phone and the phone which is connected to the
recording line.
Station
Station number corresponding to the channel. If the station information exists in the
database, click it and you can see station information (See Figure 3-5). For
instructions about adding or modifying station information, refer to
.
Station
, as well as
Monitored Phone
and
Remarks
, can be
modified by
Modify
.
Name
Station name corresponding to the channel.
Monitored Phone
The phone number monitored by the recording channel. It can be modified by
Modify
.
Call Direction
Call direction of the current conversation, taking the monitoring end as reference.
That is, if the monitoring end is the calling party,
Call Direction
column displays the
call out icon; otherwise, it displays the call in icon.
Start Time
The start time of the current recording. Please note that not all the recording pieces
shown on this page will be saved. Whether a recording to be saved or not depends
on multiple judging conditions. Go to the recording inquiry interface to get the exact
saved recording data. For detailed instructions about querying, refer to
.
Length
Length of the current recording, calculated by s.
Remarks
Remarks about the channel, regarded as a mark of different channels. It can be
ATP2410 User Manual (Version 4.0.0.0)
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