SYNOLOGY, INC.LIMITED PRODUCT WARRANTY
THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC.
AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). YOU ACCEPT AND
AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR
USING THE PRODUCT. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE
CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT
SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT
WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. IF YOU DO NOT AGREE TO THE
TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. INSTEAD, YOU MAY RETURN THE PRODUCT TO THE
RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE
RETURN POLICY.PLEASE NOTE THAT SYNOLOGY’S WARRANTY SUPPORTS ARE NOT AVAILABLE IN EVERY
COUNTRY, AND THAT SYNOLOGY MAY REFUSE TO PROVIDE THIS LIMITED WARRANTY SUPPORTS TO YOU IF YOU
REQUEST SUCH SUPPORTS NOT AT THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED. THE
COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE
SYNOLOGY’S INTERNAL RECORDS.
Section 1. Products
(a) "Products" refer to New Products or Refurbished Products.(b) "New Product" means the Synology-branded hardware
product and Synology-branded accessories contained in the original packaging Customer bought from an authorized Synology
distributor or reseller. You may see our “New Product” at https://www.synology.com/products/status.(c) "Refurbished Product"
means all Synology products which have been refurbished by Synology’s affiliate or an authorized Synology distributor or
reseller, not including those sold as "as is" or with "no warranty" by anyone.(d) Other definition: "Customer" means the original
person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means
an online shop operated by Synology or Synology’s affiliate; "Software" means the Synology proprietary software that
accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on
the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text and applets
incorporated into the software or Product and any updates or upgrades to such software.
Section 2. Warranty Period
(a) "Warranty Period": The warranty period commences on the purchase date is shown on the purchase receipt or invoice to be
presented by Customer and ending at the day after the end of the Warranty Period for each New Product. You may see the
Warranty Period for each New Product at https://www.synology.com/products/status. For the Refurbished Product or repaired
parts, it's the remainder of the warranty period of the product they are replacing, or ninety (90) days from the date the product
was replaced or repaired, whichever is longer; except for those sold as "as is" or with "no warranty" by any stores. Without
presenting such purchase receipt or invoice, the warranty period shall commence on the date of manufacture based on our
internal record.(b) "Extended Warranty Period": For Customer purchasing EW201/ EW202 optional service for applicable
Products specified in Section 1 (b), the Warranty Period specified in Section 2 (a) of the applicable Product registered with
EW201/EW202 optional service will be extended by two years. You may see the applied model at
https://www.synology.com/products/Extended_Warranty.
Section 3. Limited Warranty and Remedies
3.1 Limited Warranty.
Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material
defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published
specifications for the Product during the Warranty Period. Such limited warranty does not apply to the Software contained in
the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with
the Product. Synology provides no warranty to Refurbished Product sold as "as is" or with "no warranty". This Limited Warranty
is NOT transferable and applies only to the customers who directly purchase products from Synology’s affiliate, the resellers,
and distributor that Synology authorized. The warranty set forth in Section 3 will terminate upon Customer's sale or transfer of
the Product to a third party.
3.2 Exclusions.
The foregoing warranties and warranty obligations do not apply to any Product that (a) has been installed or
used in a manner not specified or described in the Product or its related documents (b) has been damaged by service
(including upgrades and expansions) performed by anyone who is not a representative of Synology or any Synology
Authorized Service Provider; (c) has been in any way misused, abused, or damaged; (d) has been used with items not
provided by Synology other than the hardware or software for which the Product is designed; or (e) otherwise fails to conform
to the Product specifications and such failure is attributable to causes not within or under Synology's control. (f) has been tie-in
any non-Synology branded hardware products or any software, even if packaged or sold with Synology hardware. (g)
Customer disassembles the Product except as authorized by Synology; (h) Customer fails to implement any correction,
modification, enhancement, improvement or other update made available to Customer by Synology; or (i) Customer
implements, installs or uses any correction, modification, enhancement, improvement or other update made available by any
third party. (j) Any compatibility issues occurred when installing hardware products, software, or components not supported by
Synology. (k) product damage caused by accident, fire, liquid contact, earthquake or other external cause. (l) cosmetic damage
caused by normal wear and tear or otherwise due to the normal aging of the Product, including but not limited to scratches,
dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (m) serial number
has been removed or defaced from Product, resulting in not able to identify.
