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SYNOLOGY, INC. 

LIMITED PRODUCT WARRANTY 

THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. 

AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY").  YOU ACCEPT AND 

AGREE TO BE BOUND BY THE TERMS OF THIS WARRANTY BY OPENING THE PACKAGE CONTAINING AND/OR 

USING THE PRODUCT.  IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT.  

INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A  REFUND IN 

ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. 

Section 1.  Definitions.

  (a) “New Product”, including: (1) 

"Category I Product" means Synology product models 

RS810+, , RX410, all DS/RS NAS models with 

the XS+/XS suffix (except R) in or after 13-series, 

all DX/RX expansion units with 12 drive bays in or after 13-

series, E10G15-F1, ECC RAM Module Kit (4GB/8GB/16GB), 

and DDR3 RAM Module (4GB). (2) "Category II Product" 

means Synology product models R, RS3412xs, 

RS3412RPxs, RS3411xs, RS3411RPxs, , 

R, RS411, , RS409+, RS409, RS408-

RP, RS408, RS407, DS3612xs, DS3611xs, , 

, , DS710+, DS509+, DS508, EDS14, 

RX1211, RX1211RP, RX4, DX1211, DX510, DX5, NVR216, 

VS360HD,  VS240HD, DDR2/DDR3 RAM Module 

(1GB/2GB), and ECC RAM Module (2GB). (3) "Category III 

Product" means Synology product models that apply with the 

following requirements: all DS NAS models without the 

XS+/XS suffix and with 5 and more drive bays in or after 12-

series, all RS NAS models without the XS+/XS suffix in or 

after 12-series, and all DX/RX expansion units with 4 or 5 

drive bays in or after 12-series. (4) "Category IV Product" 

means all other Synology product models purchased by 

Customer after March 1, 2008. (5) "Category V Product" 

means all other Synology product models purchased by 

Customer before February 29, 2008. (b) "Refurbished 

Product"  means all Synology products which have been 

refurbished and sold directly by Synology through Online 

Store, not including those sold by an authorized Synology 

distributor or reseller. (c) "Customer" means the original 

person or entity purchasing the Product from Synology or an 

authorized Synology distributor or reseller. (d) "Online Store" 

means an online shop operated by Synology or Synology’s 

affiliate. (e) "Product" means a New Product or a 

Refurbished Product and any hardware incorporated into the 

Product by Synology and any accompanying documentation. 

(f) "Software" means the Synology proprietary software that 

accompanies the Product when purchased by Customer, is 

downloaded by Customer at the Web Site, or is pre-installed 

on the Product by Synology, and includes any firmware, 

associated media, images, animations, video, audio, text 

and applets incorporated into the software or Product and 

any updates or upgrades to such software.  (g) "Warranty 

Period" means the period commencing on the date the 

Product is purchased by Customer and ending (1) five years 

after such date for Category I Products; (2) three years after 

such date for Category II & lll Products; or (3) two years after 

such date for Category IV  Products; or (4) one year after 

such date for Category V Products; or (5) 90 days after such 

date for Refurbished Products, except for those  sold as "as 

is"  or with "no warranty"  on Online Store. (h) "Web Site" 

means the Synology web site located at 

www.synology.com

.

 

Section 2.  Limited Warranty and Remedies 
2.1 

Limited Warranty.

  Subject to Section 2.6, Synology 

warrants to Customer that each Product (a) will be free of 

material defects in workmanship and (b) under normal use 

will perform substantially in accordance with Synology's 

published specifications for the Product during the Warranty 

Period.  Synology warrants the Software as set forth in the 

accompanying end user license agreement provided with the 

Product, if any.  Synology provides no warranty to 

Refurbished Product sold as “as is” or with “no warranty” on 

Online Store. 

2.2 

Exclusive Remedy.

  If Customer gives notice of 

noncompliance with any of the warranties set forth in 

Section 2.1 within the applicable Warranty Period in the 

manner set forth below, then, upon verification of the 

noncompliance by Synology, Synology will, at Synology's 

option: (a) use commercially reasonable efforts to repair the 

Product, or (b) replace the noncomplying Product or part 

thereof upon return of the complete Product in accordance 

with Section 2.3  The foregoing sets forth Synology's entire 

liability and Customer's sole and exclusive remedy for any 

breach of warranty under Section 2.1 or any other defect or 

deficiency in the Product.  Customer will reasonably assist 

Synology to diagnose and validate any nonconformity with 

the Product.  The warranty set forth in Section 2.1 does not 

include: (1) any warranty relating to the Software; 

(2) physical installation or removal of the Product from 

Customer's site; (3) visits to Customer's site; (4) labor 

necessary to effect repairs or replace defective parts other 

than during Synology's or its contracted service providers' 

normal local business hours, exclusive of weekends and 

service providers’ holidays; (5) any work with any third party 

equipment or software; (6) any warranty of the hard disk if 

installed by Customer or any other third party; or (7) any 

warranty of compatibility with the hard disk. 

 

2.3 

Return.

  Any Product returned by Customer under 

Section 2.2 must be assigned a Return Merchandise 

Authorization ("RMA") number by Synology before shipment 

and must be returned in accordance with Synology's then 

current RMA procedures.  Customer may contact any 

authorized Synology distributor or reseller or Synology 

Support to obtain assistance in obtaining an RMA, and must 

provide proof of purchase and product serial number when 

asking for such assistance.  For warranty claims, Customer 

must return the complete Product to Synology in accordance 

with this Section 2.3 to be eligible for coverage under this 

Warranty.  Any Product returned without an RMA number, or 

any Product that has been disassembled (except under the 

direction of Synology) will be refused and returned to 

Customer at Customer's expense.  Any Product that has 

been assigned a RMA number must be returned in the same 

condition as it was received from Synology to the address 

designated by Synology, freight pre-paid, in packaging 

sufficient to protect the contents thereof and with the RMA 

number prominently displayed on the outside of the box.  

Customer is responsible for insurance and risk of loss with 

respect to returned items until they are properly received by 

Synology.  A Product issued a RMA number must be 

returned within fifteen (15) days after issuance of the 

applicable RMA number.  

2.4 

Replacement by Synology.

 If Synology elects to 

replace any Product under this Warranty set forth in Section 

2.1,  then Synology will ship a replacement Product at 

Synology's expense via the shipping method selected by 

Synology after receipt of the nonconforming Product 

returned in accordance with Section 2.3 and validation by 

Synology that the Product does not conform to the warranty. 

In some countries, Synology may at its own discretion apply 

the Synology Replacement Service to certain Products, 

through which Synology will ship a replacement Product to 

Customer before its receipt of the nonconforming Product 

returned by Customer (“Synology Replacement Service”).  

2.5 

Support.  

During the Warranty Period, Synology will 

make available to Customer the support services. Following 

Summary of Contents for DiskStation DS216

Page 1: ...Synology DiskStation DS216 Quick Installation Guide ...

Page 2: ...fety Instructions 5 Chapter 2 Hardware Setup Tools and Parts for Drive Installation 6 Install Drives 6 Start Up Your DiskStation 9 Chapter 3 Install DSM on DiskStation Install DSM with Web Assistant 10 Learn More 10 Appendix A Specifications Appendix B LED Indicator Table Synology_QIG_DS216_20151020 2 ...

Page 3: ...ontents to verify that you have received the items below Also make sure to read the safety instructions carefully to avoid harming yourself or damaging your DiskStation Package Contents Main unit x 1 AC power cord x 1 AC power adapter x 1 RJ 45 LAN cable x 1 Screws for 2 5 drives x 10 Before You Start 1 3 Chapter ...

Page 4: ... device to internal drives 6 Power Button 1 Press to power on the DiskStation 2 To power off the DiskStation press and hold until you hear a beep sound and the Power LED starts blinking 7 Fan Back Panel Disposes of excess heat and cools the system If the fan malfunctions the DiskStation will emit a beeping sound 8 USB 3 0 Ports Connect external drives USB printers or other USB devices to the DiskS...

Page 5: ...er cord Wipe with damp paper towels Do not use chemical or aerosol cleaners To prevent the unit from falling over do not place on carts or any unstable surfaces The power cord must plug in to the correct supply voltage Make sure that the supplied AC voltage is correct and stable To remove all electrical current from the device ensure that all power cords are disconnected from the power source Risk...

Page 6: ...ve models Warning If you install a drive that contains data the system will format the drive and erase all existing data Please back up any important data before installation Install Drives 1 Remove the drive bay cover from the front panel 2 Push the latch upward and pull the handle to remove the drive tray from your DiskStation Hardware Setup 2 Chapter 6 ...

Page 7: ...sides of the drive tray and put them in a safe place Place the drive in the blue area shown below of the drive tray turn the tray upside down and then tighten the screws provided to secure the drive 4 Insert the loaded drive tray into the empty drive bay Make sure the side marked with UP is facing up and insert the drive tray into the empty drive bay You should hear a click when the tray is locked...

Page 8: ...ves are numbered as shown below 7 Replace the hard drive bay cover to finish the installation Note If you want to create a RAID volume we recommend that all installed drives are of the same size to make the best use of drive capacity ...

Page 9: ...your switch router or hub 2 Connect the AC adapter to the power port of the DiskStation Connect one end of the AC power cord to the AC power adapter and the other to the power outlet 3 Press the power button to turn on your DiskStation Your DiskStation is now online and detectable from a network computer ...

Page 10: ...sistant will be launched in your web browser It will search for and find the DiskStation within the local network The status of the DiskStation should be Not installed 5 Click Connect to start the setup process and follow the onscreen instructions 6 If you accidentally leave the installation process before it is finished log in to DSM as admin default administrative account name with the password ...

Page 11: ...ly Supported RAID Types Basic JBOD RAID 0 RAID 1 Synology Hybrid RAID 1 Disk Fault Tolerance Agency Certifications FCC Class B CE Class B BSMI Class B HDD Hibernation Yes Scheduled Power On Off Yes Wake on LAN Yes Language Localization Environment Requirements Line voltage 100V to 240V AC Frequency 50 60Hz Operating Temperature 40 to 104 F 5 to 40 C Storage Temperature 5 to 140 F 20 to 60 C Relati...

Page 12: ... Static Powered on Blinking Booting up Shutting down Off Powered off Note Model specifications are subject to change without notice Please refer to www synology com for the latest information LED Indicator Table B 12 Appendix 1 Please try to restart your DiskStation or re insert the drive s and then run the HDD SSD manufacturer s diagnostic tool to check the health status of the drive s If you can...

Page 13: ...ces hosted by Synology Product to any third party for commercial purpose Section 6 Open Source The Software may contain components licensed to Synology under the GNU General Public License GPL Components currently available at http www gnu org licenses gpl html The terms of the GPL will control solely with respect to the GPL Components to the extent that this EULA conflicts with the requirements o...

Page 14: ...and finally by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R O C Arbitration Law and related enforcement rules In such cases the arbitration will be limited solely to the dispute between you and Synology The arbitration or any portion of it will not be consolidated with any other arbitration and will not be conducted on a class wide or class action b...

Page 15: ...during the Warranty Period Synology warrants the Software as set forth in the accompanying end user license agreement provided with the Product if any Synology provides no warranty to Refurbished Product sold as as is or with no warranty on Online Store 2 2 Exclusive Remedy If Customer gives notice of noncompliance with any of the warranties set forth in Section 2 1 within the applicable Warranty ...

Page 16: ...RRANTY WHETHER BASED ON CONTRACT TORT INCLUDING NEGLIGENCE STRICT LIABILITY OR OTHER THEORY EVEN IF SYNOLOGY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES 3 3 Limitation of Liability SYNOLOGY S AND ITS SUPPLIERS LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANT...

Page 17: ...nforcement rules The arbitration shall take place in Taipei Taiwan R O C and the arbitration proceedings shall be conducted in English or if both parties so agree in Mandarin Chinese The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive rel...

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