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www.symetrix.co 

| +1.425.778.7728

PN 53-0082 Rev C 02/22

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The Symetrix Limited Warranty

By using Symetrix products, the Buyer agrees to be bound by the terms of 

this Symetrix Limited Warranty. Buyers should not use Symetrix products 

until the terms of this warranty have been read.

What is Covered by this Warranty:

Symetrix, Inc. expressly warrants that the product will be free from defects 

in material and workmanship for five (5) years from the date the product 

is shipped from the Symetrix factory. Symetrix’s obligations under this 

warranty will be limited to repairing, replacing, or partially crediting original 

purchase price at Symetrix’s option, the part or parts of the product which 

prove defective in material or workmanship within the warranty period, 

provided that the Buyer gives Symetrix prompt notice of any defect or failure 

and satisfactory proof thereof. Symetrix may, at its option, require proof of 

the original date of purchase (copy of original authorized Symetrix Dealer’s 

or Distributor’s invoice). Final determination of warranty coverage lies 

solely with Symetrix. This Symetrix product is designed and manufactured 

for use in professional audio systems and is not intended for other usage. 

With respect to products purchased by consumers for personal, family, or 

household use, 

Symetrix expressly disclaims all implied warranties, 

including, but not limited to, warranties of merchantability and fitness 

for a particular purpose. 

This limited warranty, with all terms, conditions 

and disclaimers set forth herein, shall extend to the original purchaser and 

anyone who purchases the product within the specified warranty period 

from an authorized Symetrix Dealer or Distributor. This limited warranty 

gives the Buyer certain rights. The Buyer may have additional rights 

provided by applicable law.

What is not Covered by this Warranty:

This warranty does not apply to any non-Symetrix branded hardware 

products or any software even if packaged or sold with Symetrix Products. 

Symetrix does not authorize any third party, including any dealer or sales 

representative, to assume any liability or make any additional warranties 

or representation regarding this product information on behalf of Symetrix.

This warranty also does not apply to the following:

  1. Damage caused by improper use, care, or maintenance or failure to      

      follow the instructions contained in the Quick Start Guide or Help File.

  2. Symetrix product that has been modified. Symetrix will not perform    

       repairs on modified units.

  3. Symetrix software. Some Symetrix products contain embedded       

    software or apps and may also be accompanied by control software    

    intended to be run on a personal computer.

  4. Damage caused by accident, abuse, misuse, exposure to liquids, fire,  

    earthquake, acts of God, or other external causes.

  5. Damage caused by improper or unauthorized repair of a unit. Only    

      Symetrix technicians and Symetrix international distributors are       

    authorized to repair Symetrix products.

  6. Cosmetic damage, including but not limited to, scratches and dents,    

    unless failure has occurred due to a  defect in materials or          

    workmanship within the warranty period.

  7. Conditions caused by normal wear and tear or otherwise due to the    

    normal aging of Symetrix products.

  8. Damage caused by use with another product.

  9. Product on which any serial number has been removed, altered or defaced.

10. Product that isn’t sold by an authorized Symetrix Dealer or Distributor.

Buyer Responsibilities:

Symetrix recommends the Buyer make backup copies of site files before 

having a unit serviced. During service it is possible that the site file will be 

erased. In such an event, Symetrix is not responsible for the loss or the 

time it takes to reprogram the site file.

Legal Disclaimers and Exclusion of other 

Warranties:

The foregoing warranties are in lieu of all other warranties, whether oral, 

written, express, implied or statutory. Symetrix, Inc. expressly disclaims 

any IMPLIED warranties, including fitness for a particular purpose or 

merchantability. Symetrix’s warranty obligation and Buyer’s remedies 

hereunder are SOLELY and exclusively as stated herein.

Limitation of Liability:

The total liability of Symetrix on any claim, whether in contract, tort 

(including negligence) or otherwise arising out of, connected with, 

or resulting from the manufacture, sale, delivery, resale, repair, 

replacement or use of any product will not exceed the retail price of the 

product or any part thereof which gives rise to the claim. In no event 

will Symetrix be liable for any incidental or consequential damages, 

including but not limited to, damage for loss of revenue, cost of 

capital, claims of Buyers for service interruptions or failure to supply, 

and costs and expenses incurred in connection with labor, overhead, 

transportation, installation or removal of products, substitute facilities or 

supply houses.

Servicing a Symetrix Product:

The remedies set forth herein shall be the Buyer’s sole and exclusive 

remedies with respect to any defective product. No repair or 

replacement of any product or part thereof will extend the applicable 

warranty period for the entire product. The specific warranty for any 

repair will extend for a period of 90 days following the repair or the 

remainder of the warranty period for the product, whichever is longer.

Residents of the United States may contact the Symetrix Technical 

Support Department for a Return Authorization (RA) number and 

additional in-warranty or out-of-warranty repair information.

If a Symetrix product requires repair services outside of the United 

States please contact the local Symetrix dealer or distributor for 

instructions on how to obtain service.

Products may be returned by Buyer only after a Return 

Authorization number (RA) has been obtained from Symetrix.

 Buyer 

will prepay all freight charges to return the product to the Symetrix factory. 

Symetrix reserves the right to inspect any products which may be the 

subject of any warranty claim before repair or replacement is carried 

out. Products repaired under warranty will be returned freight prepaid 

via commercial carrier by Symetrix, to any location within the continental 

United States. Outside the continental United States, products will be 

returned freight collect. 

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