11-1
Rev 2.2, 10/31/94
11. Repair Information
Should you decide to return your 601 to Symetrix for service, please follow the following
instructions.
11.1 Return Authorization
Symetrix will service any of its products for a period of five years from the date of manufacture.
However, no goods will be accepted without a Return Authorization number.
Before sending anything to Symetrix, call us for an RA number. just ask, we'll gladly give
you one! call (206) 787-3222, weekdays, 8am to 4:30 pm pacific time.
11.2 In-Warranty Repairs
To get your unit repaired under the terms of the warranty:
1.
Call us for an RA number.
2.
Pack the unit in its original packaging materials.
3.
Include your name, address, etc. and a brief statement of the problem. Your daytime
telephone number is very useful if we can't duplicate your problem.
4.
Put the RA number on the outside of the box.
5.
Ship the unit to Symetrix, freight prepaid.
Just do those five things, and repairs made in-warranty will cost you only the one-way freight
fee. We'll pay the return freight.
If you choose to send us your product in some sort of flimsy, non-Symetrix packaging, we'll
have to charge you for proper shipping materials. If you don't have the factory packaging
materials, then do yourself a favor by using an oversize carton, wrap the unit in a plastic bag,
and surround it with bubble-wrap. Pack the box full of Styrofoam peanuts. Use additional
bubble-wrap if you must ship more than one unit per carton. Be sure there is enough clearance
in the carton to protect the rack ears (you wouldn't believe how many units we see here with
bent ears). We won't return the unit in anything but original Symetrix packaging. Of course, if
the problem turns out to be operator inflicted, you'll have to pay for both parts and labor. In
any event, if there are charges for the repair costs, you will pay for return freight. All charges
will be COD unless you have made other arrangements (prepaid, Visa or Mastercard).
11.3 Out-of-Warranty Repairs
If the warranty period has passed, you'll be billed for all necessary parts, labor, packaging
materials, and any applicable freight charges.
Remember, you must call for an RA number before you send the unit to Symetrix.
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