Troubleshooting
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If you experience any of the following problems, follow
the instructions provided.
The PTC does not turn on
•
Charge the nickel-cadmium battery pack or replace
the alkaline battery.
•
Contact your Telxon service representative.
The laser scanner does not read a label
•
Make sure the bar-code label you are trying to scan
is one of the bar-code types your PTC has been
programmed to recognize.
•
Move the PTC-960L closer to or farther away from
the bar-code label. You may not be scanning at the
correct distance.
•
Change the angle of the laser scanner to the
bar-code label. You may be too far above or below
the bar-code label or too far to the side to scan
properly.
•
Clean the scanner lens.
•
Point the scanner at a blank surface and press the
Scan button. Look for the scanning line that
appears on the blank surface when the scanner is
operating. If no scanning line appears, follow your
organization’s procedure to have the PTC serviced.
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