Symbol PDT 6100, Product Reference Manual, Page: 64 / 108

7-3
Error Recovery and Troubleshooting
The line shows a status value, usually 0, followed by the name and version number of the
driver. If the system halts at one of these lines and displays a status value other than 0, the
displayed device driver did not load properly.
If such a failure occurs, cold boot the terminal again. If this does not solve the problem, call
Symbol Customer Support.
More troubleshooting information is found in the documentation listed in Related
Publications .
Spectrum24 Terminal
The command mode troubleshooting procedures utilized by 6100 batch or Spectrum One
terminals are not available to terminals operating in a Spectrum24 network environment.
Typical initialization and operating problems and solutions for Spectrum24 terminals are
listed in
Table 7-2 .
Table 7-2. Troubleshooting Spectrum24 Terminals
Problem Explanation/Action
Out of range Terminal is out of the Access Point’s range.
If you move the terminal during initialization, the terminal may be
out of range of the AP and unable to complete the initialization
process.
Move back in range and repeat the initialization process.
Startup process fails Boot server type (BOOTP or DHCP) doesn’t exist.
Verify that the boot server is operating and able to respond to TCP/
IP, BOOTP, or DHCP requests from the terminal.
Low battery message. Place the terminal in a cradle and recharge battery.
OR
Power terminal off and replace battery.
Battery is dead. Battery not replaced after receiving low battery message or terminal
left on for more than 24 hours.
Recharge or replace the battery.
Terminal disassociated
from Access Point. Application does not respond to interactive operations.
Applications using internal batch mode continue to function until
required to transmit via radio, then fail to work. No message
displayed.