Symbol c2000, User Manual

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
Chapter 8 Malfunction and Repair
8.1. Equipment and System Problems
Table8-1 Equipment and System Problems
Problems Solutions
Device can’t start

Ensure the battery is correctly placed (see 2.1).

Change fully-charged battery.

Take off the battery and place again.
Touch-screen doesn’t work

Clean the touch screen.

Recalibrate by the calibration procedure.
 Restart the device
Screen fails to display

Check if the device is in standby status.

Restart the device.
 Replace with fully-charged battery.
Keyboard doesn’t work

Check if the device is in standby status.

Restart the device.

Replace with fully-charged battery.
TF card can’t be identified

Check if the TF card is placed wrongly.

Check if the TF card is placed firmly.

Check if the TF card is damaged.

Restart the device.
 Replace with fully-charged battery.
Battery can’t be recharged

Check if the adapter is damaged.

Check if the USB cable is damaged.

Check if the adapter is plugged into the socket (220V).

Check if the adapter is plugged firmly.
8.2. Scanning Problems
Table8-2 Scanning Problems
Problems Solutions
Press “scan” button but no
action

Check if the scanner head is damaged.
 Check if the program is correct (please refer to DEMO for specific