Symantec 360 - V4.0 User Manual Download Page 36

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Self Help

The Symantec Web site contains answers to the most
common customer questions. From our Web site you
can:

Find help with your subscription, download, product
activation, or other nontechnical issues.

Search our knowledge base for help with technical
issues, such as installing, configuring, or
troubleshooting errors with your Symantec product.

Find information about the latest virus threats and
removal tools.

You can access the Symantec support Web site at:

www.symantec.com/globalsupport

Contact Support

In addition to using our Self Help options, you can also
contact a support representative by chat, email, or
phone.

Support offerings may vary based on the language or
product.

Following is an overview of our support offerings:

Chat in real time with a support
representative.

For more complex technical issues,
chat offers the option to allow a
support representative to connect
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resolve the problem for you. Chat
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Summary of Contents for 360 - V4.0

Page 1: ...nstallation We protect more people from more online threats than anyone in the world Care for our Environment It s the right thing to do Symantec has removed the cover from this manual to reduce the Environmental Footprint of our products ...

Page 2: ...nder licenses restricting its use copying distribution and decompilation reverse engineering No part of this document may be reproduced in any form by any means without prior written authorization of Symantec Corporation and its licensors if any THE DOCUMENTATION IS PROVIDED AS IS AND ALL EXPRESS OR IMPLIED CONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY...

Page 3: ...s this License Agreement collectively the Software is the property of Symantec or its licensors and is protected by copyright law Although Symantec continues to own the Software after Your acceptance of this License Agreement You will have certain rights to use the Software during the Service Period The Service Period shall begin on the date of Your initial installation of a copy of the Software r...

Page 4: ...software antivirus and crimeware software use updated virus definitions antispyware software uses updated spyware definitions antispam software uses updated antispam rules content filtering and antiphishing software use updated URL lists some firewall software use updated firewall rules vulnerability assessment products use updated vulnerability data and web site authentication software uses updat...

Page 5: ...h such applicable laws and regulations and with the specifications described in the Documentation or the applicable transaction documentation from the authorized reseller from which You obtained the Software and not to a use the Online Backup Feature for illegal purposes b transmit or store material that may infringe the intellectual property rights or other rights of third parties or that is ille...

Page 6: ...sole discretion 6 Privacy Data Protection From time to time the Software may collect certain information from the computer on which it is installed which may include Information on potential security risks as well as URLs of websites visited that the Software deems potentially fraudulent The URLs could contain personally identifiable information that a potentially fraudulent website is attempting ...

Page 7: ...ion Symantec reserves the right to cooperate with any legal process and any law enforcement or other government inquiry related to your use of this Software This means that Symantec may provide documents and information relevant to a court subpoena or to a law enforcement or other government investigation In order to promoteawareness detectionandprevention of Internet security risks Symantec may s...

Page 8: ...re 10 U S Government Restricted Rights For U S Government procurements the Software is deemed to be commercial computer software as defined in FAR 12 212 and subject to restricted rights as defined in FAR Section 52 227 19 Commercial Computer Software Restricted Rights and DFARS 227 7202 Rights in Commercial ComputerSoftwareorCommercialComputer Software Documentation as applicable and any successo...

Page 9: ...tract This License Agreement shall terminate upon Your breach of any term contained in this License Agreement and You shall cease use of and destroy all copies of the Software and Documentation The disclaimers of warranties and damages and limitations on liability shall survive termination This License Agreement may only be modified by the Documentation or by a written document that has been signe...

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Page 11: ...arted 19 Starting Norton 360 19 Activating Norton 360 20 Exploring the main window 22 About Norton 360 status 26 About managing messages and alerts 27 For more information 29 Chapter 4 Responding to emergencies 33 Using the Norton Bootable Recovery Tool if you cannot install the product 33 Service and Support Solutions 35 Index 41 Quick Installation 44 Contents ...

Page 12: ...Contents 12 ...

Page 13: ...uards against online identity theft protects important files and keeps your PC tuned and running at peak performance Norton 360 is completely automated and easy to use It works quietly in the background to maintain your overall system integrity with minimal effect on PC performance By offering an unmatched combination of performance and protection Norton 360 helps you get the most out of your PC a...

Page 14: ...usted before you use them They also tell you how files and applications might affect your PC s performance File Insight Provides the tools and easy to read graphs to help you improve and maintain PC and application performance Norton System Insight Helps you extend laptop or notebook battery life by letting you put off power intensive activities until your PC is plugged in Power Saver Settings Use...

Page 15: ... in the background to defeat attempted attacks Monthly Report Protects against identity theft by preventing key loggers from stealing your information It also speeds up logins and makes online shopping more convenient IMPROVED Norton Identity Safe Protects your identity online by quickly confirming safe Web sites and identifying dangerous Web sites IMPROVED Antiphishing 15 Overview What is new in ...

Page 16: ...Overview What is new in Norton 360 16 ...

Page 17: ...lling Norton 360 Before you begin Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet Installing Norton 360 You can install Norton 360 from a CD a USB drive or from a file that you download 2 Installation ...

Page 18: ...ownloaded your copy of Norton 360 double click the file that you downloaded 2 In the Norton 360 installation page enter the Product Key if prompted 3 Click the Install Options link review the options and then click OK 4 Click the User License Agreement link and read the agreement 5 After you have read the agreement click AGREE INSTALL If the opening panel does not appear Sometimes a computer s opt...

Page 19: ...o not have to start the product to be protected If Norton 360 detects a situation that requires your attention Norton 360 may repair it automatically You can also set Norton 360 to notify you when a situation requires your attention and you can decide which action you want to take At any time you can start Norton 360 to adjust the settings review your protection status or perform preventive mainte...

Page 20: ...ars You can create your Norton Account and register your product You can also view details such as your Product Key and recent updates to the product If you skip the Norton Account window the product is activated but the Product Key is not saved in the Norton Account You can print the Product Key for the future if you need to reinstall your product If you did not activate your product during insta...

Page 21: ...n 360 main window click MyAccount 2 In the My Account window click Activate Norton 360 or Renew Subscription The Renew Subscription option is available if you have already activated your product 3 Follow the on screen instructions 4 In the window that appears click Done About problems during activation If you cannot connect to the Symantec servers to activate your product first check your Internet...

Page 22: ...n window opens The main window provides access to all Norton 360 features options Help and Support You can also view the overall status of your protection categories including computer and Web protection file backups and files that are left behind when you use the Internet Getting Started Exploring the main window 22 ...

Page 23: ...nage backup sets run backup restore files and buy more storage You can also run a diagnostic report run startup manager run Registry Cleanup run Norton Insight and check Norton tasks 1 Settings Opens the Settings page which lets you customize Antivirus settings Firewall settings Antispam settings and configure the My Network management tool This area also lets you configure Identity Protection sch...

Page 24: ... It also lets you go to the Help Support page 1 Help Support Opens the Norton Help Center and the One Click Support page You can view your subscription status and the product information The Status summary bar is on the left side of the main window It provides an overall status of the protection categories Your status may be Protected if your computer is secure Attention if an area needs your atte...

Page 25: ...up files and buy more storage 1 PC Tuneup Lets you view PC Tuneup Details run Disk Optimization run File Cleanup run Diagnostic Report and run Startup Manager Protection categories The Footer links are displayed at the bottom of the main page 1 Run LiveUpdate Lets you download the latest protection and product updates 1 Scan Now Lets you choose the type of scan you want to run on your computer 1 G...

Page 26: ...CSecurity Identity Protection Backup and PCTuneup The status areas show how many issues need to be resolved for each feature You can use the View Details option under each protection feature for more information about those issues Responding to security status indicators When your system encounters a threat or a risk the product displays the security status at the top of the main window When a sta...

Page 27: ...diate action to improve your protection status At Risk You can respond to the security status indicators directly from the main window To respond to security status indicators 1 In the Norton 360 main window click Fix Now 2 Follow the on screen instructions About managing messages and alerts Norton 360 displays messages in several ways and in several locations 27 Getting Started About managing mes...

Page 28: ...ff This message warns you that your PC might not be secure and helps you to turn on the setting In most cases you can click the alert to open Norton 360 and fix the problems Notification area on your Windows desktop Alerts and other messages appear at the top of the main window The color of the message indicates its urgency If the message color is green your computer is protected If the message co...

Page 29: ...ed to secure your computer Norton 360 protection categories and details For more information The product documentation helps you use Norton 360 You can find the information that you need on your computer and on the Symantec Web site Accessing Help Help is available throughout your Symantec product Help provides links to information that assists you with the specific tasks that you want to complete...

Page 30: ... Click OK Accessing the user guide PDF You can find the Norton 360 User Guide on the CD or the USB drive in PDF format You must have Adobe Reader installed on your computer to read the PDF w If you purchased this product as a download the PDF and Adobe Reader are not included You must download the PDF from the Symantec Web site and Adobe Reader from the Adobe Web site To install Adobe Reader Do on...

Page 31: ...t appears click Browse CD 2 Double click the Manual folder 3 Double click the PDF You can also copy the user guide to your computer and read it from there To read the user guide that you copied to your computer 1 Go to the location into which you copied the PDF 2 Double click the PDF Accessing the Symantec Web site You can access the Symantec Web site in a browser To access the Symantec Web site i...

Page 32: ...Getting Started For more information 32 ...

Page 33: ...hat can prevent successful installation To use the Norton Bootable Recovery Tool if you cannot install the product 1 Insert your product disc into the drive 2 Exit all programs and restart your computer 3 When you see the message Press any key to boot the computer from CD or DVD press Enter 4 In the Norton Bootable Recovery Tool window select your language and then click OK 5 Type your Norton Prod...

Page 34: ... to a CD Before you begin you should close all open programs on your computer and ensure that you are connected to the Internet w Norton 360 Netbook Edition users need an external CD drive to create and then use the Norton Bootable Recovery Tool CD To download the Norton Bootable Recovery Tool 1 Go to the following URL http www norton com recoverytool_n360 2 Follow the on screen instructions Respo...

Page 35: ...rt w Support offerings may vary based on the language or product One Click Support This feature is available for Norton 360 Norton Internet Security and Norton AntiVirus If your product isn t installed you can use the Self Help or Contact Support options One Click Support lets you access support from within your product and offers the tools that automatically diagnose and resolve common issues You...

Page 36: ...antec support Web site at www symantec com globalsupport Contact Support In addition to using our Self Help options you can also contact a support representative by chat email or phone w Support offerings may vary based on the language or product Following is an overview of our support offerings Chat in real time with a support representative For more complex technical issues chat offers the optio...

Page 37: ...act options where you can select the type of support you prefer Support policy When Symantec announces that a product will no longer be marketed or sold telephone support is discontinued six months after the termination announcement Technical information on these products may still be available through the support Web site at the following address www symantec com globalsupport Symantec reserves t...

Page 38: ...priate phone number Contact information Region 1 Symantec Corporation 555 International Way Springfield OR 97477 U S A http www symantec com norton support index jsp North America 1 Symantec Australia Level 2 1 Julius Avenue North Ryde NSW 2113 Sydney Australia http www symantec com en aa norton support index jsp Australia and New Zealand 1 Symantec Ltd Consumer Services Support PO Box 5689 Blanch...

Page 39: ...jsp 1 Spanish language support http www symantec com es mx norton support index jsp Latin America ClubSymantec Join ClubSymantec and sign up for your free monthly newsletter to receive the latest security articles tips and promotions For more information go to the following URL and select your country in the drop down menu www clubsymantec com 39 Service and Support Solutions ClubSymantec ...

Page 40: ...Service and Support Solutions ClubSymantec 40 ...

Page 41: ...oter links 25 H Help accessing 29 printing 29 Help Support 24 I installation from CD 17 from downloaded file 17 from USB 17 problems 18 33 34 M main window features 22 Help Support 22 options 22 status colors 27 status messages 27 messages 27 My Account 24 N newsletter 39 Norton 360 about 13 colors 26 desktop icon 20 main window 27 status 26 what is new 13 Norton Bootable Recovery Tool downloading...

Page 42: ...ootable Recovery Tool 33 security status 26 Self Help 36 Settings 23 status 26 Status summary bar 24 Support contact 36 phone 36 Self Help 35 support worldwide service 38 Support policy 37 Symantec Support accessing 31 Symantec Web site accessing 31 T Tasks 23 U user guide PDF on CD 30 opening 30 Index 42 ...

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Page 44: ...B drive insert the USB drive into the USB port In Windows Vista or Windows XP click Launch Norton Install and then click Install Norton 360 In Windows 7 click Open Folder to view files double click Start exe and then click Install Norton 360 If you downloaded your copy of Norton 360 double click the file that you downloaded 2 In the Norton 360 installation page enter the Product Key 3 Click the In...

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