Frequently Asked Questions:
Won’t power ON
1. Please check whether the power supply is the 12V8A power supply provided with the
enclosure. Check if it is correctly inserted into the power interface and correctly connected to
the enclosure. Check if the indicator light of the power supply is on.
2. Pull out the bottom hard disk tray and look at the PCB board inside the enclosure to see if
there is a red or yellow light. A light indicates that there may be a problem with the power
supply. Please contact customer service for additional assistance.
RAID problem:
1. Cannot set the RAID mode manually
Please confirm whether the hard disk is brand new or has not been used in other RAID
setting. Check if the toggle switch is in the correct position. Is the power on after pressing the
RESET button for 15 seconds? Or please shut down and try again. Please use the enclosed CD
disk to install RAID Manager, and use management software to group RAID.
2. RAID automatic reconstruction and recovery function
If one of the hard disks fails, the power light will be red. Please turn off the power and
confirm that the capacity of new hard disk is GREATER than the capacity of old hard disk of
the RAID group (don’t remove other hard disks that have not failed). After replacing the new
hard disk, the power light and read/write light will flash at the same time, and the read/write
light and E/R signal light of other hard drives will also flash at the same time.
3. RAID automatic rebuild recovery failed
Check the recovery progress in the RAID management software. If you have been stuck at
a certain progress for more than half an hour, please unplug the newly inserted hard disk and
connect this hard disk to another computer for formatting. Then insert and try again. If it still
