10
10. General information
10.1. Troubleshooting
If your telephone malfunctions, first check the following before returning it:
Symptom
No dial tone
The telephone does not ring.
Only with a PBX:
a memorised number does not
work.
Cause
The wall cord is not correctly
inserted.
The volume is too low.
There is no pause between the
prefix and the number.
Remedy
Check that the transparent jack
and the telephone jack are
inserted correctly.
Adjust the volume (see "Setting
the ring")
Enter the dialout prefix (see
"Setting the dialout prefix").
10.2. Guarantee
Your telephone is guaranteed by your dealer for a period of 24 months following the date
of purchase.
The guarantee covers any manufacturing defects or flaws.
The guarantee does not cover damage caused by misuse, overvoltage, lightning, normal
wear, or work performed by a third party not authorised by the manufacturer.
10.3. Customer service
Swisscom provides various services to give you the highest satisfaction:
- if you have problems calling, dial 175.
- to obtain technical information about your telephone, call 0900 900 175.
- to obtain general information about our products and services, call 0800 800 113
10.4. Technical data
Ambient operating
5
°
C to 40
°
C
temperature
Relative air humidity
5% to 85%
Admissible storage
-20
°
C to
temperature
+ 60
°
C
10.5. Protection of the environment
10.5. Protection of the environment
Dispose of your telephone and its package properly.
