EN
Swegon reserves the right to alter specifications.
www.swegonhomesolutions.com
104
Warranty Conditions
WARRANTOR
Swegon ILTO Oy
Asessorinkatu 10, 20780 Kaarina, Finland
WARRANTY PERIOD
The product has a two (2) year warranty as from the date of purchase.
SCOPE OF THE WARRANTY
The warranty covers defects that have arisen during the warranty period, which have been reported to the
manufacturer, or been declared by the warrantor or a representative of the warrantor, and which refers to
design, manufacture or material defects as well as consequential defects that have arisen on the product itself.
The above mentioned defects are to be cleared by putting the product in working order.
GENERAL WARRANTY LIMITATIONS
The guarantor’s warranty liability is limited in accordance with these warranty conditions and the warranty does
not cover damages to property or personal injury. The warrantor is not bound to comply with verbal promises in
addition to this warranty agreement.
LIMITATIONS IN WARRANTY LIABILITY
This warranty is granted on condition that the product is used in a normal way or under comparable circum-
stances for the intended purpose, and that the instructions for use have been observed.
The warranty does not cover defects that have been caused by the following:
- Transport of the product
- Careless use or overloading the product
- Failure to follow the instructions concerning installation, operation, maintenance and care
- Incorrect installation of the product or incorrect arrangement at the place where it is used
- Circumstances which are not the fault of the warrantor, such as excessive variations in voltage, damage by
lightning and fire or other accidents
- Repairs, maintenance or design modifications that have been done by unauthorized parties
- The warranty does not cover insignificant defects from an operational standpoint such as scratches on surfaces
- Parts, which through handling or normal wear are exposed to a greater than normal risk of failure, such as
lamps, glass, porcelain, paper and plastic parts as well as fuses, are not covered by the warranty
- The warranty does not cover settings, information about usage, care, service or cleaning which is normally
described in the instructions for use or the work required to rectify faults caused by the user neglecting to
observe the warning or installation instructions, or investigation of such.
CHARGES DURING THE WARRANTY PERIOD
The authorized service partner will not charge the client for repairs, replaced parts, repair work, transport or
travelling expenses necessary for carrying out the repair work that are within the scope of the warranty.
This however assumes the following:
- that the defective parts are handed over to the authorized service partner
- that the repair begins and the work is carried out during normal working hours. The authorized service part-
ner has the right to charge the client for extra costs for urgent repairs, or repairs carried out outside of normal
working hours. However if the defects may cause a health risk or substantial economic losses, the defects will
be repaired immediately without extra charge.
- that a service vehicle or public means of transportation that follows a timetable (that boats, airplanes or
snow vehicles are not considered public means of transportation) can be used for the repair of the product or
replacement of defective parts
- that the costs for the dismantling and installation of equipment, which is firmly secured to the place where it
is used, cannot be considered abnormal.
MEASURES WHEN A DEFECT IS DISCOVERED
If a defect is discovered during the warranty period, the client must without delay report the defect to the dealer
or to an authorized service partner (www.swegon.com/casa). Specify which product has a defect (product model,
type designation on the warranty card or on the product identification plate, serial number); describe the type of
defect as accurately as possible, and the circumstances under which the defect has arisen. If there is risk that the
fault may have consequential impact on the environment, the ventilation unit must be switched off immediately.
A prerequisite for valid warranty liability is that the manufacturer or a representative of the manufacturer is
given opportunity to inspect the defects reported in the warranty claim before the repair work begins. A pre-
requisite for repair under warranty is also that the client, in a satisfactory manner, can prove that the warranty
is valid (= written receipt of purchase). After the warranty period has expired, warranty claims, which have not
been submitted in writing prior to the expiration date of the warranty period, are not valid.
Swegon ILTO Oy, Asessorinkatu 10, FIN-20780 S:t Karins, www.swegon.com, [email protected]
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