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17

Troubleshooting

Problem:

 The camera is looking out a window, and at night all I can see is white!

Solution:

 The camera uses infrared LEDs to see at night. However, infrared light will 

reflect off a glass surface, and bounce-back into the lens of the camera, washing 

out the image. It is not possible to use an infrared night vision camera to look out 

of a window. If you want to see outside, the camera has to be outside as well. 

Problem:

  The 

RedAlert2

  is  not  capturing  pictures/videos  when  it  should,  or  it 

captures pictures/videos too often!

Solution:

  Your  MOTION  DETECTION  SETTINGS  need  adjusting.  Basically,  you 

can  define  how  the 

RedAlert2

  will  look  for  motion,  and  how  much  motion  it 

must detect before it initiates recording. Follow the steps on pages 12 and 13 to 

configure the motion detection settings. If you’re using a wireless camera and the 

RedAlert2

 is capturing pictures/video too often, it might be the case that there is 

enough interference in the video signal to count as motion. Follow the steps listed 

on page 11 to try to reduce the interference in your system.

Problem:

 All I see is a blank screen.

Solution: 

Check the connections between the 

RedAlert2

 and your TV - in particular, 

check  which  RCA  connection  on  the  TV  has  the  VIDEO  OUT  cable  attached  to 

it. Many TVs have A/V INPUT channels and A/V OUTPUT channels. Plugging the 

VIDEO OUT cable into an A/V OUTPUT will produce undesired results.

Problem: 

The 

RedAlert2

 isn’t showing images from my camera.

Solution:

  The 

RedAlert2

  might  be  monitoring  the  wrong  input.  Press  the  DISP 

button.  If  this  does  not  work,  and  the  camera  is  wireless,  change  the  wireless 

channel of the 

RedAlert2

 by pressing the SET button. If this does not locate the 

camera, check that the camera is supplied with power. If a wired camera, check the 

connections to the 

RedAlert2

. Finally, be sure that the camera can see an image: 

if the camera sees only black (see other Troubleshooting tips) it might appear that 

the 

RedAlert2

 is not getting a signal at all.

Problem:

 I can’t find right channel for the 

RedAlert2

 on my television.

Solution:

  This  can  be  a  little  tricky.  First,  make  sure  you’ve  got  the 

RedAlert2

 

plugged into an INPUT on the television. The plug should be colour-coded yellow, 

the same as the connector from the RedAlert2. If this is the case, look for a button 

on the TV or remote called 

AV, TV/AV, AUX, Auxilary, Channel 0, Video, DVD

 or 

something similar. Some TVs have multiple AV channels. If in doubt, speak with the 

manufacturer of your TV - they’ll know what plugs connect to which channel. If all 

else fails, try using a different TV. (Please, don’t call and ask us about this one - we 

don’t know what your TV looks like, nor how to make it do anything useful!)

Summary of Contents for RedAlert2

Page 1: ...1 SW341 RA2 www swannsecurity com RedAlert2 TM Single Channel Security Monitoring System Operating Instructions Advanced security made easy MRA2070410E...

Page 2: ...n experienced radio TV technician for help IMPORTANT NOTE Prohibition against eavesdropping Except for the operations of law enforcement officers conducted under lawful authority no person shall use e...

Page 3: ...Viewing Live Images 9 Advanced Settings 10 Wireless Cameras and Interference 11 Motion Detection Settings 12 13 Manual Recording 13 Playing Back Images and Videos 14 Accessing Images Videos via a Comp...

Page 4: ...u use the highest quality highest speed cards available The RedAlert2 is compatible with the SD and SDHC standards The RedAlert2 can monitor a maximum of two cameras at once one of which must be wired...

Page 5: ...eras and engages PIP MODE More on PIP MODE can be found on page 9 ZOOM Increases the digital magnification of the image coming from the RedAlert2 Press multiple times to scroll through magnification o...

Page 6: ...upplied with power and the video out cable typically using an RCA or a BNC connection needs to be connected to the RedAlert2 If the camera has a BNC output plug you ll need to use a BNC to RCA adaptor...

Page 7: ...visionshavethemaswell sobewareofthese 2 Never force a plug into an INPUT it doesn t easily fit into For example there are RF INPUT and RF OUTPUT connections on the back of most VCRs With enough force...

Page 8: ...TECTION submenu Press 3 to toggle MOTION DETECTION to ON or OFF depending on your preference The MOTION DETECTION 4 icon will be displayed in the top left of the screen whilst enabled We ll cover the...

Page 9: ...as AVI files To change the CAPTURE FORMAT Press to enter the menu and press LEFT or RIGHT to navigate to the Motion Detection menu Use UP or DOWN to select Capture Mode and press Choose the format you...

Page 10: ...ill not look as clear as those recorded in HIGH QUALITY STANDARD QUALITY offers a balance between these two concerns To change your QUALITY settings From the ADVANCED SETTINGS menu select PHOTO or MOV...

Page 11: ...the same time on the same field both games suffer take longer to play and neither team will score as often as they should This is exactly what happens when two wireless devices used too close together...

Page 12: ...a second This means that when the RedAlert2 is looking for Motion what it s really looking for is a change in the picture specifically counting how many pixels the individual dots that make up an imag...

Page 13: ...ch part of the screen you want to be sensitive to motion You can choose the whole screen a quarter of the screen or 1 16th of the screen Once you ve selected the size of the sensitive area you ll be t...

Page 14: ...dings using the arrow buttons Press to select a recording for playback Note When stopped but not in thumbnail view you can navigate using the arrow buttons You ll move between recordings as though you...

Page 15: ...sk you to confirm Most current systems will have no problem opening the file types that the 6 RedAlert2 creates If you encounter problems update your video player or image viewing software If you re h...

Page 16: ...might be overcome Problem There seems to be a red haze in picture Solution This is most likely caused by a strong light source such as the sun shining directly into the lens of the camera This is simp...

Page 17: ...UT cable attached to it Many TVs have A V INPUT channels and A V OUTPUT channels Plugging the VIDEO OUT cable into an A V OUTPUT will produce undesired results Problem The RedAlert2 isn t showing imag...

Page 18: ...gnetic field Running cables too close to a AC cable will cause noticeable distortion of your images Extending Cable Length It may be the case that you want to connect a camera farther away from the Re...

Page 19: ...Video MPEG Photo JPEG Recording Resolution NTSC D1 720 x 480 SIF 360 x 240 PAL D1 720 x 576 SIF 360 x 288 Recording Frame Rate NTSC 30fps PAL 25fps Recording Modes Manual Motion Multiplex Operation Si...

Page 20: ...arranty applies to the original purchaser of the product only and is not transferable to any third party Unauthorized end user or third party modifications to any component or evidence of misuse or ab...

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