Suzuki Grand Vitara 2012 Warranty & Maintenance Information Download Page 1

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2012

Way of Life!

99990-WARRT-12B

WARRAnTy & MAinTenAnce

infoRMATion

Summary of Contents for Grand Vitara 2012

Page 1: ...2012 Way of Life 99990 WARRT 12B Warranty Maintenance Information...

Page 2: ...ad Richmond Hill Ontario L4B 1J6 Vehicle means a 2011 brand automobile or multipurpose passenger Vehicle distributed in Canada by SUZUKI SUZUKI Dealer means a dealer authorized by SUZUKI as a dealer f...

Page 3: ...erages 12 Genuine Parts and Accessories Warranty 15 Printed 06 15 11 TABLE OF CONTENTS PAGE PAGE Vehicle Care to Prevent Corrosion 16 Suzuki Secure Advantage Roadside Assistance 19 Customer Satisfacti...

Page 4: ...Coverage Time or distance Limit Power Train Components Limited Warranty 5 Years 100 000 km New Vehicle Limited Warranty 3 Years 60 000 km Anti Perforation Warranty 5 Years Unlimited km Surface Corros...

Page 5: ...act tort or otherwise for any direct indirect economic commercial incidental consequential or special loss or damage or expense or claim howsoever caused arising in connection with the sale use loss o...

Page 6: ...placed in service as a demonstration vehicle the date the Vehicle is first placed in service WARRANTY COVERAGE WHILE TEMPORARILY TRAVELLING IN THE U S Should your Vehicle experience a mechanical break...

Page 7: ...acture of the Vehicle will be completed at no charge for parts and labour Parts replacements will be made using new or remanufactured SUZUKI parts Specified components see page 6 are covered under the...

Page 8: ...AND TRANSFER CASE Transaxle transmission transfer case and all internal parts torque converter transmission transfer case mounts transmission control module seals and gaskets FRONT WHEEL DRIVE SYSTEM...

Page 9: ...000 kilometres whichever occurs first Some Limitations and Exclusions apply to the New Vehicle Limited Warranty Refer to pages 12 to 14 for details SUZUKI warrants that the original exterior body shee...

Page 10: ...imitations and Exclusions apply to the Surface Corrosion Warranty Refer to pages 12 to 14 for details Surface Corrosion Warranty SUZUKI warrants that the structural components of your Vehicle will rem...

Page 11: ...ost to you make the necessary diagnosis repair or replacement necessary to ensure that the Vehicle complies with applicable regulations relating to emission defects warranty EMISSION PERFORMANCE WARRA...

Page 12: ...onic fuel injection system and associated controls and sensors Catalytic converter s and associated parts Electronic Engine Control Module ECM onboard emission diagnostic device Exhaust system between...

Page 13: ...that is not of equivalent quality capacity or performance to the Suzuki Genuine Part are not covered under this warranty In an emergency situation an emission system repair may be performed at a servi...

Page 14: ...panels Warranty period is 12 months or 20 000 kilometres whichever occurs first Structural Corrosion Warranty period is 72 months without mileage limitations Emission Control Systems Components Emissi...

Page 15: ...in the Recommended Periodic Maintenance Schedule are warranted for the first 12 months or 20 000 kilometres whichever occurs first Maintenance Expenses Parts and labour to perform services recommended...

Page 16: ...ch as but not limited to competition or racing usage submersion in water sand or mud salt water corrosion water or sand intrusion g Accident collision fire theft freezing vandalism or physical damage...

Page 17: ...eplaced under the New Vehicle Limited Warranty are covered for the balance of the New Vehicle Limited Warranty The purchase invoice or installation repair order for the Suzuki Part is required to dete...

Page 18: ...PORTANT INFORMATION ABOUT CORROSION Common Causes of Corrosion 1 The accumulation of road salt dirt moisture or chemicals in hard to reach areas of the vehicle under body or frame 2 Chipping scratches...

Page 19: ...washed off with a sponge using plenty of water A mild soap or detergent can be used however these cleaning agents should be promptly washed off and not allowed to dry on the finish 3 After washing the...

Page 20: ...one will increase when vehicle speed increases To prevent chipping be sure to increase the distance between your Vehicle and the vehicle in front of you as speed increases Paint chipping will also occ...

Page 21: ...age for your vehicle for 36 months from the commencement of the warranty period see page 4 regardless of Vehicle distance travelled All coverage is limited to Vehicles using publicly maintained roads...

Page 22: ...f fuel battery boost and winching Towing of your disabled Vehicle to the nearest SUZUKI Dealer up to 100 km one tow per disablement or towing to your preferred SUZUKI Dealer if within 25 km of the nea...

Page 23: ...MS PROCEDURE We ve attached claim forms to this booklet centre insert The claim form is to be completed for emergency towing and road service reimbursement or emergency travel expense reimbursement Fi...

Page 24: ...e to a Vehicle located in snowbound areas we will not shovel snow to access the Vehicle or provide service to Vehicles located in unplowed driveways Delays are sometimes unavoidable due to heavy deman...

Page 25: ...further questions after having spoken to the dealership owner please contact SUZUKI CANADA INC 100 East Beaver Creek Road Tel 905 889 2677 ext 2254 Richmond Hill Ontario L4B 1J6 Fax 905 764 1574 Atte...

Page 26: ...warranty Suzuki Protection Plan offers an affordable and cost effective means to assure your peace of mind in the event of unexpected mechanical failure or other roadside emergencies for up to 7 years...

Page 27: ...an 6 kilometers When most trips are less than 16 kilometers and the outside temperature remains below freezing Driving in extremely cold weather and or salty roads Idling and or low speed operation in...

Page 28: ...Service Dealer Name Mileage Date RO Number 15 000 km or 9 months 20 000 km or 12 months 25 000 km or 15 months 30 000 km or 18 months 35 000 km or 21 months 40 000 km or 24 months 45 000 km or 27 mon...

Page 29: ...Service Dealer Name Mileage Date RO Number 50 000 km or 30 months 55 000 km or 33 months 60 000 km or 36 months 65 000 km or 39 months 70 000 km or 42 months 75 000 km or 45 months 80 000 km or 48 mon...

Page 30: ...Name Mileage Date RO Number 85 000 km or 51 months 90 000 km or 54 months 95 000 km or 57 months 100 000 km or 60 months 105 000 km or 63 months 110 000 km or 66 months 115 000 km or 69 months 120 00...

Page 31: ...elect the normal schedule if none of the conditions described on page 25 of this book match your driving habits or the environmental conditions in your area For your records your Dealer will complete...

Page 32: ...e Dealer Name Mileage Date RO Number 62 500 km or 37 5 months 75 000 km or 45 months 87 500 km or 52 5 months 100 000 km or 60 months 112 500 km or 67 5 months 125 000 km or 75 months 137 500 km or 82...

Page 33: ...ealer Name Mileage Date RO Number 150 000 km or 90 months 162 500 km or 97 5 months 175 000 km or 105 months 187 500 km or 112 5 months 200 000 km or 120 months 212 500 km or 127 5 months 225 000 km o...

Page 34: ...32 Service Dealer Name Mileage Date RO Number 237 500 km or 142 5 months 250 000 km or 150 months...

Page 35: ...6 Att n Customer Service PLACE STAMP HERE ODOMETER REPLACEMENT RECORD Odometer replaced on at Date Kilometres After the odometer is replaced total kilometres is determined by adding the kilometres lis...

Page 36: ...ION NUMBER DATE OF TRANSFER Kilometres NEW OWNER S LAST NAME NEW OWNER S FIRST NAME ADDRESS CITY TOWN PROVINCE POSTAL CODE TELEPHONE NUMBER Procedure to Change Your Address or Ownership Status In case...

Page 37: ...ided Way of Life 1 Your Suzuki Secure Membership Number is your vehicle identification number 2 Owner Information 3 Roadside Assistance Claim 4 Emergency Travel Expense Claim maximum 300 Meals Accomod...

Page 38: ...omplete and accurate Signature of owner Date 8 Sign and mail this completed form with original receipts to Suzuki Secure Advantage Roadside Assistance P O Box 190 135 West Beaver Creek Richmond Hill O...

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