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Warranty Information
Thank you for choosing the Ceiling Mount Air
Handler by Surna. Because your air handler is
built with leading technologies and the highest
quality components, with proper care and
maintenance, it will provide you with years of
worry free service. Please examine the unit upon
arrival to be sure there is no damage as a result
of shipping. If shipping damage has occurred,
please note the damage on the receiving slip,
and contact Surna immediately.
If you are missing parts or believe that you have
a warranty issue, DO NOT return this item to the
store of purchase. You must contact Surna at
303-993-5271 for troubleshooting and service
instructions.
Limited Warranty
A 90-day all-inclusive warranty for: parts, labor,
and shipping. Choice of repair facility and
technician is at the discretion of Surna.
A 1-year warranty on any defective part is also
provided. Choice of repair facility and
technician is at the discretion of the air handler
owner, although Surna is happy to assist with
locating a technician. If Surna chooses the
technician, limited labor coverage may apply.
Note: Extended warranty for parts, labor and
shipping are available for purchase for a
nominal fee. Contact Surna within 15 days of
your air handler’s arrival if you would like to pur-
chase an extended warranty.
Product Suitability
Many jurisdictions have codes and regulations
governing sales, construction, installation,
and/or use of products for certain purposes,
which may vary from those in neighboring areas.
While Surna attempts to ensure that its products
comply with such codes, it cannot guarantee
compliance, and cannot be responsible for how
the product is installed or used. Before purchase
and use of a product, review the product
applications, and all applicable national and
local codes and be sure that the product,
installation and use will comply with them.
Service Under Warranty
This product is warranted by Surna against
defects due to fault in workmanship or materials.
If the product has been damaged under
normal use, it will be entitled to warranty service
of the type described and within the timeframes
outlined. Damage caused by abnormal use, or
after the timeframes outlined have expired, carry
no such guarantee. Service under warranty is
provided only upon presentation of reasonable
evidence (purchase receipt) that the date of
claim is within the warranty period.
Service NOT
Under Warranty
The warranty is not valid if the defect is due to
accidental damage, misuse, shipping damage,
neglect, or in the case of alterations or repair
carried out by unauthorized persons. Surna can,
at its discretion, assist the consumer with shipping
claims in the case of damage incurred during
shipping, so long as the customer follows the
instructions outlined above.
Warranty Disclaimer
Surna provides product information in this
literature for the sole purpose of identification,
and does not state or imply that the products are
merchantable, or fit for a particular purpose, or
that the products will conform to the descriptions.
Limitation of Liability
To the extent allowable under applicable law,
Surna’s liability for consequential and incidental
damages is expressly disclaimed. Surna’s liability
in all events is limited to and shall not exceed the
cost of repair. Shipping damage is not covered
under warranty. In the event that the item(s)
arrive with shipping damage, Surna will assist with
the repair or replacement of the damaged item
ONLY if the damage is noted on the delivery
receipt.
