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2.4 Return Address
• Sureguard Pty Ltd, 114 Keen Street (Level 2), Lismore NSW 2480
2.4.1 Conditions for Returning Goods
• Before returning goods you must contact Sureguard to Lodge a Claim (under Section 2.5).
• After receiving your Return Authorisation you must cease using the goods and promptly return the goods to
ensure they arrive at Sureguard’s Return Address (as per Section 2.4 above) within 14-days.
• Returned goods must include a copy of the original Tax Invoice or enough information to identify the original
purchaser and seller.
• Returned goods must be packaged to avoid damage in transit.
• Return shipping and insurance costs are the purchaser’s or sender’s responsibility. Sureguard will cover
return shipping if required by Australian Consumer Law. Sureguard will refuse COD returns.
• Costs associated with quotations, service or repairs must be paid before the goods are returned. Goods will
be disposed of if costs are not paid within 90-days of notification that the goods are ready for shipping.
2.5 Lodge a Claim
• To lodge a Claim simply contact Sureguard’s Technical Department on 1800-800-044 or email:
[email protected]. Your Claim will be assessed and if the goods are to be returned you will be issued
with a Return Authorisation.
3.0 Limitation of Liability
Sureguard will not be liable in any way for any direct, indirect, incidental, special or consequential losses or
damages resulting from use of Sureguard’s website, products or services or inability to use Sureguard’s
website, products or services, except as provided by law. Where any State or Commonwealth Legislation
prohibits the inclusion of any clause or term set out in these Terms and Conditions, the liability imposed on
Sureguard, will be limited, at Sureguard’s discretion to any one or more of the following:
• The replacement of the goods or re-supply of equivalent goods.
• The cost of the goods or the cost to re-supply the equivalent goods.
• The repair of the goods.
• The payment of cost to repair the goods.
5.0 Safety – Your Responsibility
• All persons who use the purchased product must read the User Instructions prior to operating the product.
• Do not allow children to operate or play with the product.
• Do not use an electronic barrier if failure of the system could result in personal injury, animal injury, or
property loss or damage.
• Do not install an electronic barrier in areas where a hazard might be created or possibly cause harm.
• Do not dismantle the product unless approved in writing by Sureguard.
• Do not alter the product or add non-standard materials to it unless approved in writing by Sureguard.
6.0 Disclaimer Notices
• No performance guarantee is offered for any control device Sureguard sells. Animals, birds, rodents,
snakes, etc., all have natural instincts, behaviours or motivations that may be modified by the use of control
devices. However, the degree of improvement and how long this may take or persist cannot be predicted or
guaranteed.
• The purchaser must not use the product for other than its intended purpose.
• All of Sureguard’s published content is subject to change without notice.
• Environmental protection: Please recycle unwanted materials by taking them to your local recycling centre
and disposing of them in an approved environmentally safe way.
